SevenRooms: Director, Customer Success
122 West 27th Street
New York, NY 10001

Video

Employee Testimonials

Austen Asadorian
Drew L. Friedman

About the Role

SevenRooms is hiring for a Director, Customer Success to lead our Restaurant Success function. In this role, you will be responsible for guiding, mentoring, and hiring members of the Customer Success team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for our clients. We are looking for someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.

What You'll Do

  • Mentor and inspire a global team of high-performing Customer Success Managers
  • Develop best practices as well as user adoption and retention strategies for your team
  • Partner with Onboarding to ensure successful implementations and smooth transitions to Customer Success
  • Liaise with Product and Engineering on identification and tracking of customer requirements
  • Track accounts through engagement data (via tools like Looker and Totango) to identify churn risk and work proactively to eliminate that risk
  • Develop performance objectives for our Customer Success Managers, financial targets and capacities, and critical milestones for client lifecycles
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Who You Are

  • 5-8+ years of management experience in Customer Success, Account Management, or related customer-facing positions within a rapidly growing SaaS company
  • People management and development experience; demonstrated leadership through accountability, continuous training, and coaching
  • Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
  • Experience with Salesforce is required
  • Working knowledge of Totango and Looker is a plus

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation. We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Full-time

Employee Testimonials

Austen Asadorian
Austen Asadorian
Sales Manager

At SevenRooms, it’s been exciting to see the conversation shift from a data-driven system being a ‘nice to have’ to a ‘must have.’ I joined SevenRooms because I was hyper aware of the pain points in the industry around reservation, seating and guest management technology after having lived it in my day to day for years. More importantly, I joined because I believe in the vision of what we’re building -- and know we’re changing the way the industry operates, one restaurant at a time.

Drew L. Friedman
Drew L. Friedman
Manager, Client Onboarding

When you’ve worked in the fast-paced restaurant world, the organized chaos of a tech startup is actually very similar - and it was an easy transition! We're building a platform that helps our restaurant clients provide amazing, above and beyond hospitality experiences to their guests. If there’s one thing I have learned, it’s that hospitality is a universal language that pervades so much of our everyday lives and interactions -- and that’s pretty magical.