: Director of Collateral Policy
250 Greenwich St, Fl. 36
New York, NY 10006


Better is redefining homeownership and making it simpler, fasterand most importantlymore accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now were funding over $3 billion in home loans per month
  • Weve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortunes Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • Weve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe its important to foster a company culture that encourages curiosity and passionfrom employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Better.com is growing and were looking for a Director of Collateral Policy to join our Collateral team. If youre looking to make an impact alongside a collaborative team thats transforming the homeownership industry, check us out. We are looking for an organized leader who is comfortable leading by example, while operating from a birds eye view.

Our Collateral team is made up of four core components: Appraisal, Title, Homeowners Insurance, and Project Certification. These teams are responsible for the underwrite of collateral. As our funding volume increases, so too do the number of complex collateral scenarios. We are looking for an underwriting maven to develop an overarching collateral policy that encompasses everything our borrowers through at us. This role blends creativity with prudent lending practices, and requires a strong propensity for outside of the box thinking.

Responsibilities will include:

  • Be the visionary for collateral policy and processes
  • Determine the overarching philosophy that will inform all collateral decisions
  • Be the decision agency on collateral underwrites
  • Establish a collateral helpdesk by selecting, onboarding and managing a team of collateral underwriters
  • Track and report on the type and frequency of helpdesk requests
  • Develop learning tools to empower loan officers to resolve collateral concerns on their own 
  • Use collateral escalations to inform the overall collateral policy 
  • Develop creative and innovative ways to improve team performance
  • Manage and monitor performance metrics
  • Establish and communicate new collateral policies that relate to the broader collateral philosophy

About You:

We are looking for an enthusiastic, driven, and resourceful Director of Collateral to accelerate our rapidly growing organization. This person will partner closely with the Head of Collateral and lead our Collateral Managers to ensure efficient production across the business unit. We are looking for an experienced and proven leader that is comfortable managing people and driving measurable results.

  • Management and personnel development experience 
  • Categorical understanding of the mortgage lending process, underwriting methodology and philosophy
  • Critical thinker with strong decision making ability
  • Experience thriving in a high volume production environment
  • Proven ability to build and scale teams with an eye on retention of the team
  • Proven ability to improve production and quality metrics
  • Strong written and verbal communication

The Better mission is rooted in values that drive us.

  • We do whats in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itselfwe continue to outpace the industry at every turn. Weve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a persons merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.