: Design Operations Manager, Borrower Experience
250 Greenwich St, Fl. 36
New York, NY 10006


Better is redefining homeownership and making it simpler, fasterand most importantlymore accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now were funding over $2 billion in home loans per month
  • Weve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortunes Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • Weve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe its important to foster a company culture that encourages curiosity and passionfrom employee resource groups and learning opportunities to team outings and community outreach.

Design Operations Manager

The Borrower Experience team is responsible for the end to end customer experience. The Borrower Experience mission is to build a product and service that empowers people to achieve their financial and personal goals through homeownership.

As the Design Operations partner embedded on this team, you will be tasked with maintaining close collaboration between Design, Product, and Engineering to manage projects from conception to completion. You will be tasked with improving overall team communication, culture, collaboration, and removing roadblocks.

What Design Ops handles

  • Workflow: How the design work flows throughout Better
  • Tools: Ensures the design team has the tools to get the job done
  • Governance: Who needs to see the work, and when
  • Infrastructure: What the team needs to work more efficiently
  • Pipeline: Ensures there is clarity on projects coming up and how well staffed the team is
  • Evangelization: Help the company understand the value of design
  • Culture: Helping build and maintain a thriving design community

What youll do

  • Help lead projects on the Borrower Experience team, defining scope, identifying resourcing needs, and handling stakeholder management.
  • Manage design Jira tickets to enable transparency and manage workloads.
  • Work cross-functionally to identify workflow issues and integrate procedural improvements.
  • Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges.
  • Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated.
  • Become an evangelist, advocate, and educator on behalf of Design, elevating the teams presence within the organization.
  • Always be acutely aware of the teams needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment.
  • Help develop process improvements for Design Operations as a whole.

Who you are

  • You have 5+ years experience in a Design Operations or Program Management role working with a Design team, ideally with some of that time spent working on a consumer facing product. 
  • You have a real passion for working with people. Supporting and enabling them to do their best work.
  • Strong operational and facilitation skills, with a proven ability to plan, coordinate and execute projects.
  • Clear, compelling presentation and communication style.
  • You have an ability to work with multiple leadership styles, and can be effective in unstructured and ambiguous environments.
  • You're excited to join a growing Design Operations team and build something great!

The Better mission is rooted in values that drive us.

  • We do whats in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itselfwe continue to outpace the industry at every turn. Weve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a persons merit, business needs, and role requirements.

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