JOOR: Customer Support Specialist
1239 Broadway
New York, NY 10001

Employee Testimonials

JOOR Employee Testimonial
JOOR Employee Testimonial
JOOR Employee Testimonial

Video

Who We Are:
As the worlds industry-standard wholesale platform for fashion, beauty and home, JOOR is making wholesale smoother and smarter for brands and retailers. The JOOR platform seamlessly creates a single, collaborative ecosystem for the entire wholesale process. Brands and retailers can easily manage their selling and buying, access the vital metrics that drive their business in real time, leverage trends as they see them develop, and work together to act on emerging opportunities. We believe how people and companies accomplish goals is just as important as reaching those goals. Were committed to building a diverse, inclusive team of uniquely talented people to drive the digital transformation of the industry we love.

JOOR is headquartered in New York City and has offices in London, Los Angeles, Madrid, Melbourne, Milan, Paris, Philadelphia and Tokyo.

Why JOOR:

What Youll Do:
  • Respond to high volume of customer-submitted email requests, live chats and phone calls in a prompt manner
  • Troubleshoot and guide customers through website and mobile app usage
  • Stay up to date on new product features and improvements
  • Create and update user guides, FAQs, How-To videos and Webinars
  • Identify and communicate system issues to our QA and Development teams
  • Meet customer satisfaction, efficiency metrics and issue resolution targets
  • Recognize, document and report trends in customer communications and quality metrics
  • Collaborate with team members across Customer Success, Product, and Engineering functions
What Were Looking For:
  • 3-5 years of SaaS customer service experience preferred
  • Excellent critical thinking skills - you can identify the root cause of a problem
  • Stellar organization skills - nothing slips by you or falls through the cracks
  • Strong computer and troubleshooting skills
  • Live chat experience a plus
  • Service Cloud experience a plus
  • Basic knowledge of JIRA, HTML, CSS, Excel and SQL a plus
What We Offer:
  • Access to Market Weeks to see the product in action
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris and Philadelphia
  • Need a break? Flexible My Time policy - We want you at your best!
  • Medical, Dental, Vision, Commuter and 401k plans
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the companys performance in relation to revenue and growth
Full-time

Employee Testimonials

JOOR Employee Testimonial
Tech
NYC Office

Friendly, smart, collaborative co-workers. Open culture that makes it relatively easy to get things done. New management team is experienced and supportive. Constant drive for improvement

JOOR Employee Testimonial
Account Executive
NYC Office

The sales team has excellent leadership and the managers are there to help you succeed. JOOR is leading the way in the wholesale revolution towards a truly digitized marketplace for brands and retailers. The entire organization is very supportive and you can lean on your colleagues to help close deals.

JOOR Employee Testimonial
IOS Engineer
NYC Office

JOOR is genuinely an incredible place to work at. As an engineer I value two things: 1) Work Culture 2) Continuously educate and be educated be coworkers I can happily say Joor nails these both well…From an engineer's perspective, everyone is very intelligent. I continue to be amazed by how smart everyone is and the way we tackle difficult engineering problems with effective long-term solutions. I never stop learning.