JOOR: Customer Success Manager
1239 Broadway
New York, NY 10001

Employee Testimonials

JOOR Employee Testimonial
JOOR Employee Testimonial
JOOR Employee Testimonial

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Who We Are:
As the worlds industry-standard wholesale platform for fashion, beauty and home, JOOR is making wholesale smoother and smarter for brands and retailers. The JOOR platform seamlessly creates a single, collaborative ecosystem for the entire wholesale process. Brands and retailers can easily manage their selling and buying, access the vital metrics that drive their business in real time, leverage trends as they see them develop, and work together to act on emerging opportunities. We believe how people and companies accomplish goals is just as important as reaching those goals. Were committed to building a diverse, inclusive team of uniquely talented people to drive the digital transformation of the industry we love.

JOOR is headquartered in New York City and has offices in London, Los Angeles, Madrid, Melbourne, Milan, Paris, Philadelphia and Tokyo.

Why JOOR:
What You'll Do:
  • Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the clients business case and business strategy
  • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
  • Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
  • Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
  • Drive increased engagement for new and existing customers
  • Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
  • Strategically expand our revenue in accounts through cross-sell and upsell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and referenceability
What We're Looking For:
  • Bachelors degree
  • 2+ years of experience managing accounts or owning a book of business required
  • 3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred
  • Excellent presentation, written, and oral communication skills
  • Strong negotiation and sales skills
  • Experience collaborating with cross-functional teams a plus
What We Offer:
  • Access to Market Weeks to see the product in action.
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris, Philadelphia and Tokyo
  • Need a break? Generous My Time policy - We want you at your best!
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the companys performance in relation to revenue and growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-time

Employee Testimonials

JOOR Employee Testimonial
Tech
NYC Office

Friendly, smart, collaborative co-workers. Open culture that makes it relatively easy to get things done. New management team is experienced and supportive. Constant drive for improvement

JOOR Employee Testimonial
Account Executive
NYC Office

The sales team has excellent leadership and the managers are there to help you succeed. JOOR is leading the way in the wholesale revolution towards a truly digitized marketplace for brands and retailers. The entire organization is very supportive and you can lean on your colleagues to help close deals.

JOOR Employee Testimonial
IOS Engineer
NYC Office

JOOR is genuinely an incredible place to work at. As an engineer I value two things: 1) Work Culture 2) Continuously educate and be educated be coworkers I can happily say Joor nails these both well…From an engineer's perspective, everyone is very intelligent. I continue to be amazed by how smart everyone is and the way we tackle difficult engineering problems with effective long-term solutions. I never stop learning.