Job Post

Client Solutions Manager

770 Broadway
New York, NY 10003
The Client Solutions Manager for Facebook’s Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 1000, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role will be located in our New York City office.   RESPONSIBILITIES
  • Act as a Marketing Solutions Expert
  • -In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
  • -Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
  • -Analyze data and insights to guide strategy and implementation of Facebook solutions
  • Relationship Management
  • -Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
  • -Work and collaborate with diverse group of internal cross functional teams
  • Media & Measurement Strategy and Implementation
  • Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators
  • -Outline and oversee measurement strategy, tracking, and results delivery
  • -Identify optimization opportunities for improving performance
  • Project Management and Internal Operations
  • -Project manage complex work streams
  • -Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)
    • BA/BS degree in a technical or marketing field
    • Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
    • Experience with Excel, experience with analyzing datasets and delivering insights
    • Demonstrated experience with problem solving and decision making skills
    • Experience working with cross functional teams with the ability to influence c-level executives
    • Demonstrated track record of delivering on quota
    • Demonstrated experience to present ideas
    • Ability to travel as needed
      • Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
      • Experience as a Facebook user and knowledge of Facebook’s ad products
        Category: Customer Success

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