Epsilon is the leader in outcome-based marketing. We enable marketing thats built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilons award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the worlds top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
The Digital Client Account Director will lead the day to day management of assigned client relationships including the development and execution of service tactics, program elements, and financial management. The Digital Client Account Director will be part of a cross-functional team aligned to building and maintaining growth-focused strategic client relationships. Expertise within the digital marketing space is required.
A successful Digital Client Account Director will demonstrate the ability to:
Contribute to sustainable year-over-year revenue growth
Initiate and execute project opportunities
Maintain day-to-day client relationships
Manage escalation issues to minimize client satisfaction impact
Ensure client financials are continuously updated and accurate
The primary responsibility for the Digital Client Account Director is to ensure client relationships remain healthy and grow as part of the larger account strategy. This will include:
Working collaboratively with clients to ensure the best strategies and integrated plans possible
Proactively exploring new areas of potential growth opportunities
Deliver on all revenue targets and commitments
Developing long-term account relationships across client organizations
Initiating and managing projects, providing project direction
Communicating client requests to full team to determine best approach
Serving as go-to source for advice and counsel to day-to-day client contacts
Collaborating with ACPs, GVPs, and/or CPs to contribute to the creation of annual and multi-year account plans
Providing continuous communication with client, across appropriate levels, as well as with internal teams
Formulating client-specific service tactics, utilizing team orientation in support of the account plan
Ensuring service levels and services tactics are aligned and maintained with client strategic objectives and contractual obligations
Contributing to the development of long-term client or related industry solutions
Maintaining onsite presence with clients (up to 50% travel)
Participate in all assigned account presentations
Monitoring and updating financials including revenue, resource allocation/expenses, invoicing, collecting bad debt, margin improvement, contract negotiations/development
10+ years experience as account relationship and/or business development manager serving Fortune 500 clients
Experience providing clients with applicable knowledge and solid thought leadership across multiple business categories and situations
Proven ability to bring resources together to collectively work against a clients business objectives
Experience driving and/or assisting in the steps necessary to get various programs launched and implemented
Proven ability to deliver against revenue commitments
Proven ability to uncover new areas for growth leveraging Epsilon products and solutions
Proven ability to operate effectively in a collaborative, cross functional team environment
Experience working in a highly complex, matrixed corporate environment
Strong strategic planning, project management, communication and executional skills
Excellent communication and presentation skills
Experience in fast-changing environments with proven problem-solving skills
Demonstrated understanding of digital marketing technology
Ability to meet or exceed client expectations in the area of account management, industry/category/brand knowledge with a good understanding of industry channels and market conditions
Demonstrated capacity to manage multiple priorities with strong organizational skills
Bachelors degree preferred
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.