: Associate Account Manager Consultant (Spanish Fluency)
1239 Broadway
New York, NY 10001

Employee Testimonials

JOOR Employee Testimonial
JOOR Employee Testimonial

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Who We Are:

Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.  

With a CEO recently named a Woman to Watch in 2020 by Luxury Daily, and a CTO from Google, JOOR is attracting top talent to drive market dominance.  We have 140 employees in 10 global offices, including NYC, Philadelphia, LA, Milan, London, Madrid, Melbourne, Berlin and Tokyo. And, we are continuing to grow in a smart, sound way.

Founded in 2010, JOOR now services 8,600 brands across 53 categories, 200,000 retailers in 144 countries, and manages an incredible $1.5B in gross merchandise volume (GMV) each and every month Clients include major retailers, like Neiman Marcus and Harrods; e-commerce players like ShopBop; and key influencers like Dover Street Market. Leading men's and women's brands include everyone from Tory Burch, Jimmy Choo, Alexander McQueen, Berluti, The Row and thousands more.

We are one of the few tech companies with a female CEO and 1/3 of our engineering team is made up of women well above the industry norm. Walking our floors, youll find people of every shape, color, ethnicity and creed. If you are looking to join a team of innovators and trail blazers who value diversity of thought and experience, then JOOR is a great choice for you.

Why JOOR:

What You'll Do:
  • Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the clients business case and business strategy
  • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
  • Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
  • Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
  • Drive increased engagement for new and existing customers
  • Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
  • Strategically expand our revenue in accounts through cross-sell and upsell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference ability
What We're Looking For
We're looking for a Spanish speaking Customer Success Associate consultant to join our team on a temporary 60 day basis with the potential to lead to a permanent position. 
  • Bachelors degree
  • Fluency in Spanish required 
  • 2+ years of experience managing accounts or owning a book of business required
  • 3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred
  • Excellent presentation, written, and oral communication skills
  • Strong negotiation and sales skills
  • Experience collaborating with cross-functional teams a plus
  • A proactive, consultative account manager
  • An ability to handle difficult upselling and reselling conversations 
  • A scrappy go-getter  
  • Additional language skills preferred 
What We Offer:
  • Access to Market Weeks to see the product in action.
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris, Philadelphia and Tokyo
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the companys performance in relation to revenue and growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-time

Employee Testimonials

JOOR Employee Testimonial
Tech
NYC Office

Friendly, smart, collaborative co-workers. Open culture that makes it relatively easy to get things done. New management team is experienced and supportive. Constant drive for improvement

JOOR Employee Testimonial
Account Executive
NYC Office

The sales team has excellent leadership and the managers are there to help you succeed. JOOR is leading the way in the wholesale revolution towards a truly digitized marketplace for brands and retailers. The entire organization is very supportive and you can lean on your colleagues to help close deals.

JOOR Employee Testimonial
IOS Engineer
NYC Office

JOOR is genuinely an incredible place to work at. As an engineer I value two things: 1) Work Culture 2) Continuously educate and be educated be coworkers I can happily say Joor nails these both well…From an engineer's perspective, everyone is very intelligent. I continue to be amazed by how smart everyone is and the way we tackle difficult engineering problems with effective long-term solutions. I never stop learning.