Facebook: Administrative Specialist Lead

Intro

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

Facebook is seeking a highly motivated, skilled Lead to join the Admin Specialist Program team as an Admin Specialist Lead. This is role will be responsible for managing a rapidly growing team of Admin Specialists located in our New York City office. The core focus of this team is to provide high touch administrative support to executives across the Facebook organization. The day-to-day responsibilities of the team will primarily be focused on services like calendaring, travel and expenses. As the Lead for this group, you will be expected to monitor the bandwidth of your reports, and act as an expert and source of knowledge for the team. This role also involves interacting with executive client groups and requires an ability to partner with internal teams across the business. This person will need to be comfortable executing in a fast-paced environment, be highly organized, have strong communication skills, and have the ability to build and use data for reporting metrics. This person should also have the ability to juggle multiple priorities. This role is full-time and located in New York City.

Required Skills

  • Manage/Lead a team of Admin Specialists
  • Maintain an understanding of team workload and bandwidth, and enforce the ratio guidance and/or manage exceptions if necessary
  • Maintain adherence to the scope of program and ensure SLAs are being met Develop and maintain program documentation and guidelines in partnership with Admin Specialist Managers
  • Maintain an understanding of team and individual performance and quality of service
  • Provide regular and frequent feedback and coaching to individual team members
  • Partner with Admin Specialist Managers to address Admin Specialist Program escalations
  • Monitor the pulse and morale of the Admin Specialist Program team members
  • Manage the coverage process in support of the Admin Specialist Program team
  • Maintain frequent communication with supported leaders to build relationships, and advocate for Administrative Specialists
  • Provide support in the headcount and capacity planning process for the Admin Specialist Program
  • Manage the on-boarding and training (and associated logistics) for new Administrative Specialists
  • Serve as an expert on Company and Admin-related policies and guidelines (e.g. travel and expenses) and enforce with the team
  • Act as a subject-matter-expert in Administrative best practices, tools, and processes Serve as a power user of internal and external tools used by Admins (Outlook, Concur, etc.), and serve as a coach to others
  • Stay on the pulse of Administrative community updates and maintain documentation shared with the team
  • Provide Administrative coverage for Admin Specialists and their clients as needed
Full-time

Employee Testimonials

Edward Fagin (Photo credit: Ryan Mack)
Edward Fagin
Engineering Manager

I'm an engineering manager on our real-time infrastructure team, and my team focuses on GraphQL Subscriptions — a component of the widely-used GraphQL open source query language for APIs — that makes it easier for engineers to build real-time features into their products. At Facebook, this framework powers a number of features that people use every day, including comment-typing indicators and streaming reactions on live videos.

At Facebook, you have the opportunity to contribute to an incredibly wide range of infrastructure projects. While our engineers have a variety of expertise, they share a passion for solving complex engineering challenges at scale. It's humbling to know that everything you work on can potentially impact more than two billion people around the world.

Vaneeta Singh (Photo credit: Ryan Mack)
Vaneeta Singh
Engineering Manager

We develop the network software for Facebook applications on iOS and Android platforms. This includes measuring and improving performance, reliability, security, and efficiency of network communication with Facebook servers. Getting the most out of a diverse set of worldwide mobile networks, and millions of handsets with a wide range of hardware capabilities is challenging as well as fun. All this while we play good citizens in these networks and are mindful of the device battery, storage, and data consumption.