Qualifications & Responsibilities
The Account Manager is expected to perform all job duties including the following:
Manage top tier clients to help grow their email marketing business. Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations
Fully understand the client's business including objectives, roles, and concerns
Effectively work with multiple departments throughout project development and implementation.
Assist Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions
Continually look for ways to improve account growth through clear understanding of clients' objectives and goals.
Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.
Provide leadership and mentoring to AAE's and/or AE's, as assigned
Perform ad-hoc platform demos and training
Perform semi-annual invoice audits
Perform client SWOT analysis
Contribute to client quarterly business reviews
Skills and Experience:
At least 5 years of relevant client experience in multichannel marketing (email/digital, teleservices, social media and database marketing) or other related disciplines; or at least 5 years of relevant agency experience
Strong knowledge of marketing principles and strategies - experience with major consumer brands and online/ interactive channels preferred
Demonstrated experience in managing client relationships
Strong understanding of email and/or digital marketing processes
Demonstrates a clear aptitude for managing projects
Excellent communication skills, both written and oral.
Knowledge of customer retention process and the ability to analyze processes
Self directed with a sense of urgency in solving client issues
Ability to adapt to difficult situations
Willingness to travel (occasionally)
Ability to perform in a team, process-oriented environment
Bachelor's Degree highly preferred
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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