: Member Services Associate (Customer Service)
2 Financial Center
Boston, MA 02111

Employee Testimonials

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Motus is looking for a people-oriented Customer Service professional to join the team as a Member Services Associate. You will learn the foundation of our business model by serving as the front-line to our customer base and work towards becoming an expert on Motus suite of products to provide support to our end-users via phone, email, and web chat.

This role will provide you with the opportunity to kickstart your career in a high-growth Software-as-a-Service organization, work with a tightknit team, and help make work-life better for customers across every industry and state. If you're interested in pursuing a career at a tech company and if you have a positive and tenacious attitude, exemplary communication skills, and a collaborative, team-oriented spirit we want you to join our team.

Position Duties:

  • Resolve and respond to end-user requests and issues of varying complexity via phone, email, and webchat efficiently and effectively
  • Delight end-users with a positive, customer-centric approach to question and issue resolution
  • Manage, monitor and record all customer cases, case updates and ongoing tasks in the Motus ticket management platform.
  • Review and process customer forms and documentation
  • Serve as Subject Matter Expert (SME) on Motus products and Member Services tasks and processes
  • Liaise with the Product, Customer Care, and Enterprise Account Management teams as necessary to ensure proactive and timely resolution of end-user issues

Desired Skills and Characteristics:

  • 1-2 years of customer support experience, preferably in a B2B, SaaS environment
  • Exemplary verbal and written communication skills
  • Fluent in French and/or Spanish (read, speak, and write) a plus
  • Experience with Zendesk a plus
  • Commitment to service excellence
  • Ability to articulate complex and technical concepts
  • Positive, adaptable attitude and enthusiastic presence
  • Strong team player and commitment to get the job done, no matter how big or small
  • Strong sense of urgency and the ability to prioritize and meet tight deadlines
  • Attention to detail and strong organizational skills.
  • Proficient in Microsoft Office Suite
  • Available to work 9am - 6pm ET

About Motus:

For companies with mobile workers that drive for business, we are the most accurate mileage reimbursement and tracking solution available. The way we see it mileage tracking and reimbursement dont need to be complicated. With an automated technology solution, companies gain visibility into their mobile workforce and accuracy in reimbursing every employee based on how much they drive and where they drive. The result? More time for employees to be productive in the field and sustainable cost savings for the business. You wouldnt reimburse someone for a client dinner without a receipt, so why should mileage be any different?

Compensation & Benefits:

Motus offers a competitive compensation package. Our company-wide comprehensive suite of benefits includes medical, dental, vision and life insurance, 401(k), unlimited vacation, time-off for volunteering, and more.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Full-time

Employee Testimonials

Chanele DaRosa
Analyst, Talent Accelerator Program

When I was interviewing at Motus, I was very drawn to the culture.  It was clear there was a lot of opportunity for growth and lots of people to help get you there.  Everyone is very energetic and has a great sense of humor, and we don’t take ourselves too seriously.  Coming to work is always exciting because I know I have people I can laugh with. 

Eduardo Valle
Analyst, Talent Accelerator Program

The culture here is very inclusive.  It’s almost homey.  Especially within the Talent Accelerator Program, it really feels like it’s all for one and one for all, because everyone from my manager to all the team members, even really new people—it just feels like we’re a team, like we’re playing with each other and for each other.

Jeff Logan
Mobile Product Manager

At Motus, the people you work with are also the people you’ll hang out with after work, and that’s a great environment to be in. Everyone is wicked smart, intellectually stimulating, and challenging.  We’ve built a culture where people aren’t just going to nod their heads. Our environment truly fosters healthy debate, which is really important in terms of ending up with the best product.

Dante Leone
Corporate Services Manager

I joined the Motus team because I saw the opportunity to be part of a rapidly growing company with lots of potential.  My current role bridges Operations, Corporate Development, and Services, with my time divided between budgeting and forecasting, process improvement and data integrity, and managing the Services teams. Whether I’m being pulled into a new project by senior management or taking it upon myself to spearhead an initiative or two, every day there’s a new challenge, and that’s exciting.

Emily Abid
Client Services Team Lead

There is so much opportunity for upward mobility here. Someone can start out doing one thing and end up finding their passion and taking on a completely different role.  That sort of career thoughtfulness is definitely encouraged here: we're being told to think about what we want to do and where we want to go, and there are people in place to help us get there.

Abhay Kore
Principal Software Engineer

There’s a reason I’ve been here for so long—it’s never the same thing, and you never get bored.   When it comes to the technology, we don’t just pick something and stick with it. At most companies, if something’s working, they won’t touch it.  But we do.  Our leadership is always trying to increase efficiency and be on the cutting edge of technology, and if there’s a better way, they let us do it.

John Petrucelli
Vice President, R&D and Product Innovation

My official tagline is that I come up with disruptive technologies that don’t disrupt the company.  I essentially get to go off and do a lot of plate-spinning, and the ideas that stick make it to Development and into our product and out to our user base. It’s exhilarating to have a hand in building solutions that are going to enable the mobile worker—and we’re all mobile workers, really—and help make people’s lives better.