: Manager, Learning and Development
170 Tracer Lane
Waltham, MA 02452

Employee Testimonials

Zoominfo Employee Testimonial
Zoominfo Employee Testimonial

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Overview

The Manager of Learning & Development (LDM) is responsible for all aspects of onboarding and training for ZoomInfo/DiscoverOrg customers.

We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo/DiscoverOrg to solve their business challenges.

Responsibilities

  • Facilitate on-boarding and training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
  • Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
  • Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
  • Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our DiscoverOrg Certification program.
  • Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
  • Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
  • Provide professional development training to DiscoverOrg employees quarterly. This includes developing content on a wide-range of topics and delivering trainings to interested employees.
  • Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.

Basic Qualifications

  • Bachelors degree, preferably in Business, Education, Human Resources or a related field.
  • 2+ years proven work experience in sales or account management with 1+ of those years focused on training in sales and/or account management.
  • Excellent communication, presentation and organizational skills.
  • Proficiency in MS Office and Google-Suite products.
  • 2+ years' experience in Sales, Account Management, and/or Training

Preferred Qualifications

  • Proficiency with Salesforce (Lightning).
  • Experience with learning management software.
  • Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
  • Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.

Benefits

  • Competitive salary and bonuses
  • Medical, Dental, Vision Coverage
  • 401 (k) with employer match
  • Competitive PTO
  • Paid Sick Leave
  • Short-Term & Long-Term Disability
  • Life Insurance, AD&D Insurance
  • Pet Insurance
  • In-office soda machines
  • Complimentary office snacks
  • Quarterly offsite company awards
  • Annual company offsite event
  • 10+ employee activity clubs
Full-time

Employee Testimonials

Zoominfo Employee Testimonial
Breda Hurley
Director, Customer Marketing

I have the opportunity to work on challenging products, achieve success as a team, and have the ability to grow within the organization.

Zoominfo Employee Testimonial
Ryan Parker
Account Executive

I have a support system that empowers me to be as successful as I want to be

Zoominfo Employee Testimonial
Chris Claude
Video Production Manager

My managers are there to support my career and help me grow.

Zoominfo Employee Testimonial
Natalie Bar-Natan
Applications Manager

I can't wait for the weekend to end.