: Manager, Customer Success Management
66 Church Street
Cambridge, MA 02138

Employee Testimonials

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Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr is transforming how companies get value from their data.


Job Description

We are looking for a Manager of our Customer Success team in the Boston area. Our Customer Success team partners with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our CSMs pride themselves on not only building good relationships but also providing strategic advice - connecting clients with best practices and other companies solving similar challenges. Our ideal manager for the Customer Success team is a partner to other groups within Tamr and to our customers, helping both sides define and deliver on new opportunities.

Responsibilities:

  • Responsible for hiring, training, coaching, and leading a team of (CSMs). You will lead a team focused on driving customer loyalty and delivering business value to our customers.
  • Lead a team that is dedicated to delivering a remarkable total customer experience
  • Support and direct new and experienced CSMs in strategies to build durable customer value
  • Serve as a coach and a leader, helping to develop the skills of your team as they grow in their career
  • Manage day-to-day operations of your team including: maintaining an accurate customer health forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer life-cycle, and ensuring teams properly document activities in a timely manner
  • Analyze customer and performance data to make informed decisions about operational and process changes
  • Support the creation and implementation of broader Customer Success-wide initiatives in conjunction with Growth, Marketing, Professional Services, Product, and Solutions teams.

Requirements:

  • 4-8 years of previous software Customer Success Management experience
  • Passion for delighting customers
  • Experience managing and growing customer success teams


Additional Information


This position is available in Cambridge MA.


Tamr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Full-time

Employee Testimonials

Rashi Verma
DataOps Engineer

What I enjoy most at Tamr is the ability to work in a supportive environment with extremely talented and friendly people on challenging problems that are fun and fulfilling to solve.

Sharon Roth
Senior Product Designer

I have never been surrounded by so many smart people who aren't afraid to laugh at themselves. That mix of passion and humility is hard to find.

Emma Wheeler
People Operations Associate

Even though I have only been at Tamr for 5 months, I see everyday how deeply and passionately each team member cares and believes in our mission. Each person here is extremely mission-driven and willing to do whatever it takes to make Tamr successful. It's an honor getting to work with such kind, dedicated, and intelligent people on a daily basis!

Larry Simmons
Chief Customer Officer

The team at Tamr is incredible, they hold me to a higher standard as much I do them. We do things that have never been done before, and that isn't something I have said many places in my career.

Sohaiyla Khalili
Product Marketing Manager

I enjoy being challenged every day while thoroughly enjoying the kind and intelligent people I work with.

Mingo Sanchez
Sales Engineer

It's often said that when you're the smartest person in the room, you're probably in the wrong room. Luckily, that's never a problem for me at Tamr! I'm surrounded by brilliant people who are always looking for ways to help me grow. Everyone here is so capable and willing to share their knowledge and experience with others.

Nik Bates-Haus
Lead Architect

For me, the most telling thing is that when I've been out of the office for a few days, whether for business travel or PTO, I miss the interaction with my coworkers and want to come back.

Lisa Skinner
Head of Growth

I love the fact that we are helping large brands solve age old problems in a new way. Everyone is super excited to be part of this journey - the energy in the office is very motivating!