Immuta is the universal cloud data access control platform, enabling data teams to automate data access control on any cloud, using any data platform, at scale. With Immuta, organizations can finally unlock the full value of their data even the most sensitive data while improving productivity, reducing time to data, maintaining strong security, and enabling new data sharing use cases.
Since our founding in 2015, Immuta has now become the leader in cloud data access control. That comes by applying our expertise in engineering, security, ethics, and law. But, more importantly, it requires a relentless focus on our customers needs. Immutas customers understand that data is the most critical asset for innovation. Secure, democratized, self-service access to cloud-based data is an imperative to accelerate business intelligence, data science, and data sharing outcomes.
- Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies
- Customers include Aon, Credit Suisse, Daimler, S&P Global, U.S. Army, and Atlassian. Over half of the top banks now use Immuta
- Partners include Databricks, Snowflake, AWS, Azure, Google Cloud, and Starburst
- $169 million in total venture capital funding. Investors include Greenspring Associates, March Capital, Ten Eleven Ventures, Intel Capital Corporation, NGP Capital, DFJ Growth, Dell Technologies Capital, Citi Ventures, Inc, Wipro Ventures, and Okta Ventures
- Major offices in Boston, Massachusetts; Columbus, Ohio; and, College Park, Maryland
Solutions Engineers work at the leading edge of our business to rapidly and accurately integrate & configure our data management platform to address complex data privacy issues involving significant scale and technical complexity in new domains and for new customers. This position will lead in orchestrating the success and satisfaction of our customers, as well as position the company as the unique thought leader in the data management space.
As the technical point of contact for customers, you will combine your technical aptitude, exceptional communication skills, and creative problem solving to assist customers, and manage customer expectations and communication through the lifecycle of the relationship. Youll be responsible for the successful implementation of Immutas data management platform, will be accountable for the customer's overall success with utilizing this platform, and will develop and manage processes to measure customer engagement and satisfaction.
In addressing customer issues, youll have the assistance & partnership of Immutas Applied Engineering Team and for complex customer problems, youll coordinate responses across your own team, the Applied Engineering Team, and the Product Team to ensure quick resolution to the satisfaction of the customer.
You will work with product and other engineering organizations to be a voice for customers, prioritize features, and fix issues quickly and efficiently.
On the Customer Success team, you will also work closely with the Solution Architect team, Product and Pre-sales organizations to deploy the Immuta application into customer Kubernetes environments during pre-sale engagements. These deployments will include varying Kubernetes environments across AWS, Azure, GCP, and on-premises environments via deployment tools like Helm, ArgoCD, and Rancher. You will also work to integrate customer identity systems into pre-sale application deployments on customer networks.
WE'RE LOOKING FOR SOLUTIONS ENGINEERS WHO
*Are outstanding problem solvers and can tackle tough challenges with innovative thinking and determination
*Have excellent communication skills and can effectively discuss technical issues with both technical and non-technical customers
*Will establish and maintain strong relationships with the customers, serving as the point of contact for all technical issues
*Will develop and maintain rapport with key business and IT stakeholders and become an expert on a customers use of Immuta and future needs
*Can provide solution design in a pinch, troubleshoot technical issues, and build scalable business processes for managing multiple customers
*Can work independently to effectively manage multiple projects, and update and train customers on new product features, concepts, and capabilities
*Work closely with engineers to resolve technical issues, and provide high touch proactive support and communications with the customer in the event of a service degradation or disruption
*Will routinely partner with Sales to strategize on ways to create new opportunities within, and outside, of the customers they serve
*A BA/BS Degree (or equivalent) in technology, computing or other related field of study
*Hiring at a variety of experience levels, but 3+ years working in customer success or in a customer-facing engineering capacity is required
*A sociable, friendly, outgoing, self-motivated nature with excellent customer service skills
*Large scale implementation experience with complex solutions environments
*Experience in customer-facing positions, preferably industry experience in technology based solutions
*Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects
*Consistently practice of strong organizational, project management, negotiation, and problem solving skills
*An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features
*Knowledge of the software development process and of software design methodologies helpful
*Comfort with uncertainty and changing priorities
*2+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product
*Cloud platform architecture, administration and programming experience desired.
*Experience with Helm, Argo CD, Docker, and cloud networking.
*Working with sales, pre-sales, and post-sales teams is a plus.
*Excellent communication skills: interpersonal, written, and verbal.
*Multitasking, critical thinking skills, and the ability to influence and manage multiple priorities are essential.
*Team-oriented, flexible, and able to see the big picture - because our entire team must meet our goals for Immuta to be successful
*Experience with Identity Access Management (IAM)
At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package includes:
- 100% employer paid Healthcare (Medical, Dental, Vision) premiums and deductibles for you and your dependents (including Domestic Partners)
- 100% employer paid mental wellness platform for you and your dependents
- Stock Options
- Wellness perks (100% employer paid Whoop fitness band and subscription)
- Paid parental leave (Both Maternity and Paternity)
- Unlimited Paid time off
- Learning and Development Resources
Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.