: Junior Account Manager
404 Wyman St, Ste 1000
Waltham, MA 02451

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Junior Account Manger

Overview:

As an Account Manager you are responsible for Customer Lifecycle Management (CLM) and will secure long-term client relationships, drive adoption of the Intralinks platform, and help customers achieve their desired business outcomes.

From the Manager:

Do you like helping people achieve their business goals? If you are motivated by helping others find solutions to their challenges we should talk. Your mission as an Intralinks Account Manager is to drive an exceptional customer experience while ensuring sustained success with Intralinks products and solutions.

Responsibilities

  • Own the overall relationship with assigned clients across all Intralinks product lines
  • Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.
  • Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.
  • Maintain high-touch relationship with clients by communicating with them regularly regarding open projects, cases, etc.
  • Effectively partner and coordinate with internal resources to drive growth while addressing customer concerns efficiently.
  • Manage key contacts relationships while leading renewal contract negotiations
  • Accurately manage and forecast renewal pipeline in SFDC.

Basic Qualifications

  • Bachelors Degree or equivalent experience
  • 2 + years of Software experience.
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
  • Self-starter with the ability to manage multiple projects simultaneously
  • Previous experience with SaaS
  • Track record for consistently exceeding daily, weekly and monthly activity metrics
  • CRM experience, preferably Salesforce.
  • Ability to work in a fast paced, team environment.
  • Strong work ethic, self-motivated and driven

SS&C Intralinks is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Full-time

Employee Testimonials

Stephen Braverman
Senior Technical Support Analyst

"Successfully troubleshooting and resolving an issue is one of the most rewarding aspects of this position. It’s my job to make our client’s job a little easier."

Faith Christine
Senior Customer Success Manager
"It’s hard to describe good customer service, but when you don’t get it, you know. Always being there for the client and being their champion internally drives me. Helping them keeps me engaged."
Benny Samuel
Senior Technical Support Analyst

"When a client needs help and I’m able to resolve their issue, the relief I’m able to give them makes me feel that I’ve given them confidence in our product and our team."

Elena Dolghi
Former Director, Global Talent Acquisition & People Analytics

“Intralinks is where innovation and passion live. As the premier technology partner for global banking, deal making and capital markets our vision is synonymous with trust, quality and expertise.

I am proud to be part of this dedicated team committed to the development of our employees and success of our customers. Our people is at the core of everything we do and the main reason for our success, and we are always on the lookout for great talent to keep building upon quality, expertise and trust!”

Peter Frintzilas
Former Senior Vice President and Head of Corporate Strategy

“I am very excited about the next evolution of Intralinks.  We have the unique opportunity to build upon the strength of our brand and experience in the financial services industry to create a portfolio of critical applications that help facilitate the world’s most strategic transactions and banking relationships.  With the decision to invest in new cutting-edge cloud, security, artificial intelligence, and machine learning technologies, coupled with our top-notch employees, a rock star executive team and a world class PE ownership firm, we are on the path to create an industry leading FinTech company.”