: IT Systems Engineer
141 Portland Street
Cambridge, MA 02139

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IT Systems Engineer

edX offers highly-driven, intellectually-ambitious candidates an opportunity to work in a dynamic, mission-driven organization. We are looking for an IT Systems Engineer who has a passion for working on a team, learning new technologies, working closely with customers, problem solving, and delivering high-quality support and services to meet IT and customer needs.

The ideal candidate has experience in a cloud-first technology environment built on SaaS and PaaS solutions, rather than a large in-house technology footprint. They should have exemplary problem-solving and critical thinking skills; experience gathering requirements for, planning, and executing projects; a desire to and track record of working collaboratively, but the ability to work independently; an inexorable drive to improve business processes through critical assessment and automation; outstanding communication skills; and, most of all, a human-centered approach to solutions development.

You will:

  • Plan and execute strategic IT projects in collaboration with the IT Operations team and business stakeholders.
  • Manage the lifecycle of user accounts across a variety of services using our cloud identity provider
  • Develop automation for IT and stakeholder business process using low-code automation technology and simple Python scripts
  • Collaborate with other members of the IT Operations team and our Legal team to evaluate security and operational risk for new and existing technology vendors
  • Assist in enterprise-grade technology selection
  • Assess the security of systems and services and respond to security incidents in collaboration with the IT Operations team
  • Administer edX macOS, Windows, and Linux endpoints
  • Administer technology that supports and enforces technical controls for our BYOD policy
  • Administer a variety of productivity and SaaS applications, including GSuite, OneLogin, Zoom, JIRA, and Confluence
  • Administer and develop capabilities for a cloud identity provider
  • Recommend and implement approved technical controls to implement IT policy
  • Work closely with both technical and non-technical staff to resolve and document a variety of support requests
  • Provide Tier 2 support in collaboration with our IT Support team and escalate to Tier 3 support with Engineering teams and vendors
  • Provide backup Tier 1 support as needed
  • Document issue resolutions
  • Build mappings and integrations between edX technology systems
  • Other duties related to the day-to-day operations of an Information Technology Operations team

You have:

  • 3+ Years experience and demonstrated ability in planning and executing projects
  • 3+ Years experience in working with and administering SaaS products and cloud technologies like JIRA, Confluence, GSuite, Zendesk, Salesforce, and leading Cloud Identity Providers
  • 3+ years experience in supporting macOS systems
  • 2+ Years providing Tier 2 IT Support
  • 2+ years experience in administering macOS systems
  • 2+ years in supporting Windows systems
  • A demonstrated ability to work both independently and on a team
  • Experience with *nix systems
  • Experience with modern scripting languages (e.g., Python, Ruby) for automating administration and operational tasks and processes
  • Ability to learn new technologies and services quickly and then support them on-the-fly
  • Exemplary critical-thinking and problem solving skills
  • High level of organization and attention to detail
  • Comfort with ambiguity
  • Strong communication and writing skills
Full-time

Employee Testimonials

Sherisse Viray
Sr. Accountant

“What I enjoy most about edX is the people. They are so friendly and often reach out to learn more about what each other's interests and hobbies are outside of work (IE world travel, hiking and skiing/snowboarding).” 

Julia Henderson
Manager of Learner Support & Operations

"I am thrilled to be working at a company where my bias to action is appreciated and encouraged. I feel truly empowered to make important decisions, and know we'll reflect and adjust our ideas continually, so we can provide great resources and a high level of support for our learners and partners."

Carol Tong
Principal Tech Writer

“I love working at edX. The work environment is diverse, open, and collaborative. I’m inspired by edX’s mission, as well as by the fact that it’s open source and a nonprofit.”