: IT Support Specialist
745 Boylston Street
Boston, MA 02116


There's going to come a day when you need to get something notarized. When that day comes, wouldnt you rather do it from your kitchen? In the same time it takes to make a sandwich? Notarize is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarizations. We're helping people execute the most important transactions of their lives and streamlining operations for countless industries.

Were looking for a full-time IT Support Specialist to assist our IT team in providing our employees an amazing onboarding experience and exceptional ongoing customer support. In this role youll enable our team to be as productive as possible by maintaining and troubleshooting issues related to hardware, software, and peripherals, using your communication skills and follow-through to build trust as you navigate issue resolutions.

If you know Macs/Apple products inside and out, have experience in a support environment, love to tinker and fix things, and thrive in a small-team environment, we would love to speak with you.

Note: As all Notarize employees across the country are currently working from home, this will begin as a fully remote/work from home position. But ideally wed like someone in the Boston area so that you can be embedded with the rest of the IT team when the offices reopen.

As our IT Support Specialist, you will:

  • Manage laptop imaging for new hires
  • Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
  • Documentation, including revising and updating standard operating procedures
  • Process IT tickets, appropriately prioritizing and escalating issues
  • Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
  • Assist in our current efforts to obtain and maintain SOC2 compliance
  • Oversee cabling and ongoing usability of conference rooms
  • Provide a/v support at company meetingsAssist the Director of Information Security with special projects as necessary

What we look for:

  • 2+ years experience in a technical support environment (ideally at a startup)
  • Amazing communication skills (whether IRL, phone, email, chat), with the ability to work cross-functionally to prioritize technical support requests
  • Demonstrated success in a customer support role and passion for helping others resolve technical issues
  • Experience working with and supporting Mac OS and solving computer-related problems (Apple Genius experience a plus)
  • Working knowledge or direct experience with cloud-based SaaS products and security (ideally JAMF, Sophos, G-Suite, AWS)
  • Desire to learn and grow at a fast-growing startup
  • Attention to detail with eye for streamlining tasks

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • Unlimited PTO & flexible work schedules
  • Paid parental leave
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Friday lunches & regular Lunch & Learn sessions
  • Seltzer & cold brew on tap
  • Fun & easily accessible location (Back Bay, right near the Pru) (when the office is actually open, which it hopefully be will be at some point)

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.