Job Post

IT End User Technologist
Everbridge
25 Corporate Dr., 4th Fl
Burlington, MA 01803

Description

The growing Corporate IT Team provides excellent IT support and adds value to all Everbridge offices and remote employees worldwide by demonstrating superior customer service and coming up with innovative solutions to issues that hinder customer productivity. The team also is obsessed with finding customer-centric ways to work smarter, not harder.

About the Job:

This position offers the right candidate an opportunity for a hands-on technical role to scale our growing Corporate IT department. We are looking for a detailed-oriented End User Technologist who possesses strong skills in troubleshooting, customer service, and being flexible and a team player. No task is above or beneath this person.

Job Duties:

  • Leave no stone unturned in the relentless pursuit of providing excellent customer service
  • Leverages Jira Service Desk to track and manage support issues and service requests within Service Level Objectives
  • Prepares, configures, and troubleshoot laptops, desktops, phones, printers and other end user devices.
  • Creates and assumes ownership of accounts in Active Directory, Office365, and internal business applications.
  • Be an IT Sherpa when new hires on-board to guide them on how to use IT-related tools and conducting orientation and trainings
  • Learn and leverage the Scrum methodology to manage non-support related projects and tasks
  • Write and take ownership of documentation on IT systems and processes that will be consumed by both customers and the team
  • Support Audio/Visual functions of the company
  • May occasionally be required to provide support after main hours to complete support and project tasks
  • Play an integral role in various projects and company initiatives like a security program, office moves, and Windows 10 migrations

Basic Qualifications:

  • Superior customer service skills
  • Sense of humor is a must!
  • Troubleshooting experience for PC/Mac computers, desk phones, printers, networks etc.
  • Knowledge of IT fundamentals such as network protocols, DHCP, and DNS
  • Experience with enterprise Microsoft technologies such as AD, Office365, Skype, Office, etc.
  • Independent and self-directed work ethic when participating in a collaborative environment
  • Ability to communicate clearly in written and verbal mediums
  • Must be a self-starter and able to prioritize tasks in a fast paced environment

Desired Qualifications:

  • 1-3 years experience in a corporate environment
  • Familiarity with ITIL/ITSM processes
  • Previous Scrum experience
  • Previous experience with technologies such as Confluence, Jira, GoToMeeting, imaging technologies, etc.
  • Current Microsoft, CompTIA, or Cisco certifications are a plus
  • Associates degree or bachelor degree preferred

About the company:
Everbridge is a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running. During mission-critical business events or man-made or natural disasters, over 2,700 global customers rely on the Everbridge platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. With headquarters in both Boston and Los Angeles, Everbridge serves 8 of the 10 largest U.S. cities, 7 of the 10 largest U.S.-based investment banks, 24 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. As a company with a culture that is committed to “Making a Difference,” Everbridge was recently named a “Best Place to Work” by both the Boston and Los Angeles Business Journals!

Everbridge is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Category: IT/Systems/Networking
Full-time

See What It's Like To Work Here

The Everbridge platform enables large organizations — including city and state governments, universities, hospitals, and corporations — to instantly communicate with their constituents when seconds matter.

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