This position supports CVS Health by providing desktop support to customers using hardware and software programs. Individual will conduct assigned work at the entry level in a Desktop support role/environment. Individual will work on all assigned tickets, projects, etc as assigned by leads or technical managers. This individual must have a minimum of 2+ years of experience in a desktop support environment.
The IT Customer Service Support will be a part of a team supporting desktops, laptops, hardware and software. You will be responsible for level 2 support for Windows 7/10 and some APPLE.
As a Desktop Support Analyst, you handle responsibilities such as:
Providing support to on a variety of technical issues examples include: desktop, laptop hardware and software; network troubleshooting, in collaboration with the network infrastructure group.
Duties shall include, but are not limited to: Diagnosing and troubleshooting desktop system, printer and operating problems.
Consulting and instructing users on hardware and software questions/issues.
Collaborating with IT Service Center and Network Infrastructure teams.
Installing, maintaining and upgrading equipment
Running diagnostic tests to isolate system problems and make recommendations for potential solutions for Operating Systems, MS Office (Windows and Mac) software, Windows imaging solutions.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and dispatched requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution within Service Now and or HP Service Manager
Installs, configure and maintain PC, MAC peripherals (local and network printers, scanners), and other end user equipment such as Androids, iPhones and iPads.
A Level II Support Technician to serve as a break/fix technician for a wide variety of user technologies.
This is primarily on office role at one of facilities.
1+ years of Windows 7/10 experience, preferably mid to expert level support, iPhone, and iPad.
1+ years experience practicing working knowledge of Active Directory Domain environment.
1+ years of Commercial experience in an IT support technician role that includes technical support experience in a hybrid Windows and MAC environment, experience in help desk operations, preferably including Windows and MAC
2+ years support experience desired.
Self-starter that is able to collaborate actively with others in a cross-functional team.
Proven attention to detail and high standards for quality.
Highly skilled in documenting written troubleshooting steps and instructions.
Previous experience with Service Now for ticketing work
High School Diploma or GED
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.