: Implementation Consultant
The Arsenal on the Charles
Watertown, MA 02472

Employee Testimonials

Video

Purpose

Liaison, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management. enrollment marketing and analytics software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

As an Implementation Consultant, you will configure and monitor the implementation of admissions management software for individual schools and manage client data integration projects that transfer data between Liaison products and those individual school systems.  Additionally, you will be tasked with maintaining and continuously improving the implementation documentation and tools. The ideal candidate will be detail oriented, technically minded, possess strong communication skills, and excel in building long-lasting relationships and working collaboratively.

Responsibilities

  • Work with clients to determine workflows, documentation, and procedures to verify proper product usage
  • Capture scope definition and other project configuration definitions in project artifacts
  • Complete account specific requirements, thoroughly test, and ensure accurate product set up
  • Deliver top quality customer service throughout the implementation process
  • Communicate effectively with excellent verbal and written skills
  • Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner
  • Provide support to customers, answering questions on function and usage of product
  • Perform some on-site client work, including the ability to travel

Position Requirements:

  • Bachelor’s degree strongly preferred
  • 2+ years’ experience with the delivering or supporting technical software
  • Proven success configuring clients on a Client Success or Implementation team within a SaaS company
  • Knowledge of or ability to quickly learn HTML, CSS, JavaScript, and database concepts
  • Excellent written, communication, and presentation skills
  • Demonstrated ability to resolve issues and maintain strong client relationships
  • Able to multi-task and manage shifting priorities on tight deadlines
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment
  • Experience working in a higher education environment a plus”
Full-time

Employee Testimonials

Lara Johnson
Customer Service Representative