: GMA Account Coordinator

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and So Paulo, Brazil. http://www.indigoag.com/ 

 

Responsibilities

  • In conjunction with GMA Account Manager, define and deliver customized strategies for working with each individual Grain Marketing Advisor account (GMA) to meet or exceed transaction goals on Indigo Marketplace
  • Partners with the GMA Account Manager to develop and implement customized service plans for each GMA account
  • Immediately after signing on as a partner, GMA sees Account Coordinator as a trusted contact and representative of Indigo
  • Coordinate with other Indigo functions, including but not limited to Logistics, Commercial Settlement, Contract Management, Accounts Payable, Grain Marketing Specialists, and Marketing to execute customized strategies and projects and to manage transactions end-to-end and deliver a positive GMA and GMA grower experience
  • Serve as an expert in the Marketplace App, and conduct trainings with GMA Advisors on a regular basis to ensure they are equipped to enroll their growers in Marketplace and assist them in making Marketplace transactions
  • Interact with GMA leadership and advisors and serve as point of contact for ongoing support with the Marketplace app and grower interaction
  • Coordinate training events and other seminars as needed
  • Create reports to track enrollment and transaction progress by GMA and offer ideas for increasing transaction volume
  • Provide excellent customer service to GMA partners and their affiliated growers
  • Create documentation as needed including grower contracts, amendments, and other enrollment paperwork
  • Work collaboratively and cross-departmentally to identify and develop process improvement and standard operating procedures

 

Competencies

  • Ability to work cross-functionally and coordinate with multiple team members
  • Strong organization, communication, and administration skills
  • Proactive planner and flexible enough to adapt during execution
  • Works well in an ambiguous environment
  • Ability to collaborate with a team remotely
  • Ability to take ideas and turn them into action plans
  • Ability to work independently, with minimal oversight
  • Knows or can quickly learn mechanics of grain marketing transactions
  • Adept at using software such as Microsoft Office, Salesforce and Docusign or can learn new software quickly
  • Provides excellent customer service at all times
  • Has a process-oriented mindset
  • Personable and cultivates relationships with GMA partners and growers and internal departments
  • Goal-oriented
  • Supreme attention to detail and follow through with complete ownership

 

Qualifications

  • Previous Customer Service/Account Management Experience
  • Agricultural Experience preferred but not required
  • Understanding of grain marketing is a plus
  • Strong Excel and PowerPoint skills
  • Experience with Salesforce, DocuSign is a plus
  • Bachelors Degree required
Full-time

Employee Testimonials

Kelsey Steinbeck
Director, DevOps

"Working at Indigo allows me to make a positive impact on our Planet while also being part of industry disruption and innovation. I get to combine personal goals of doing positive things in the World while still getting to work on innovative technologies and solutions. It really can’t be beat!"

Daniel Glasgow
Software Engineer

"What drew me to Indigo was the opportunity for growth. Not just personal growth, although that’s appealing too, but the growth of the whole product. There are a million paths to pursue and we’re not penned in by existing structure."

Cassandra Ball
Cassandra Ball
Sr. Research Associate

"I love the lab culture of Indigo. It's great being surrounded by both hard-working and fun-loving people. Most of our experiments are challenging and having the support of coworkers throughout the day really makes it fun for me."

Trudi Baker
Trudi Baker
Senior Manager

"From the early days when the whole company consisted of less than 20 people, I remember EVERYONE would gather for lively brainstorming sessions, the founder of the company, bench scientists, data scientists, lab techs, an attorney - everyone participated and listened and learned from each other's experiences and opinions. Today Indigo is much larger, but this spirit of open communication and collaboration is still strong. We collaborate through our everyday work, through software like our online innovation exchange where we bounce ideas off each other, and through "hands-on" brainstorming sessions where we learn a new assay and some of the points which are most challenging and can share ideas about how to make it more efficient."

Lisa Hoopes
Sr. Software Product Manager

"I'm psyched to be building products that will help Growers sustainably feed the planet and put healthy food on people's plates. Working alongside genuine, kind, smart individuals I get the chance to combine my passion for health, nutrition and technology every day... and that's awesome."

Rachel Raymond
COO, North America

"I've spent my whole career in agriculture and always have been interested in the way technology can change farmers' lives. For US farmers, better technology might mean more profitability and the chance to keep the farm in the family for another generation. For farmers in many places in the world, like Central America or Southeast Asia, technology can mean the opportunity to send the next generation to school rather than keeping them home to help on the farm. We all count on farmers to be there for us, and bringing technology to the market that can make their lives easier is the most rewarding facet of Indigo's mission and my role within it."

Eda Reinot
VP, Regulatory

I find the most rewarding part of my job at Indigo is the opportunity to work with colleagues who have extraordinary talent and passion for what we are trying to accomplish as a company.