: Global Program Manager – R&D IT (Remote)
1375 Broadway, 3rd Floor
New York, NY 10018

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

Tired of trying to make old technology work in pharma? Want to work for the leading cloud software provider for Life Sciences? Looking for an opportunity to do something new, exciting and with a clear value proposition for pharma and biotech customers?

Veeva is looking for an US-based experienced R&D IT program leader to manage implementation programs at Veevas largest Vault customers globally and guide the transformation of their R&D technology landscape. You will work closely with Veevas Account Management Team to ensure delivery success across your Vault R&D program(s), continuous improvement of existing applications and overall Customer Success for the programs.

This role is ideal for a self-starter who works well in a remote setting and is able to travel approximately 50% of the time. Work location is flexible, ideally close to a major US airport.

What You'll Do

  • Service Delivery accountability for one or more Global Vault implementations in Clinical, Quality or Regulatory at our strategic accounts
  • Work with IT and business executives to define deployment, governance and transformation roadmap
  • Establish Post-deployment application management
  • Support implementation proposals and services contract negotiation
  • Coordinate Customer Success Manager activities to drive product value and adoption
  • Coordinate Product Management and Product Support activities


  • 7+ years in large-scale program management within the Pharmaceutical R&D space (Clinical, RIM, Quality & Manufacturing)
  • In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas Clinical, Regulatory, Quality, Manufacturing
  • Track record of success leading diverse global teams to deliver large, complex GxP technology implementations with outstanding results
  • Experience in technology strategy and roadmap development for large customers, ideally in GxP environments
  • Expert in written communications and proven executive communication skills
  • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
  • Advanced (certified) project management skills
  • Strong knowledge of 21 CFR Part 11 requirements and Computer Systems Validation
  • Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority

Nice to Have

  • Veeva Vault implementation experience
  • Software as a Service implementation experience
  • PMP, PMI PgMP certification

Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.