: Employee Relations Investigator - Flexible on Location
1 CVS Drive
Woonsocket, RI 02895

Employee Testimonials

CVS Health testimonial
CVS Health testimonial


Job Description
As an Employee Relations (ER) Investigator, you are responsible for the execution and ownership of Employee Relations processes and practices, providing expert consultant and guidance to managers and employees!!! You work to deliver and ensure appropriate responses to any related employment issues that arise, while proactively supporting and maintaining a positive employment climate. You will lead on specific complex or sensitive cases, and formal processes for manager or above levels.

As directed by the Director, Advice and Counsel Investigator Team, you will provide guidance and mentoring to the Employee Relations Advisors in market.

This role will also provide market level oversight on ER activity to the market HR teams/Employee Relations Lead, identify trends and recommend appropriate solutions.

Investigators have responsibility for ensuring legislative and relevant CVS Policy Compliance of business activity and CVS culture, and ensuring that applicable CVS policies are up to date, compliant, maintained and appropriate for the achievement of business needs.

Duties & Responsibilities:
Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk.
Developing and applying knowledge of employment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations
Managing Labor Union investigations, conducting labor investigations and design of collective labor agreements and facilities agreements
Responding to inquiries from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines
Providing advice, mentorship and counsel to managers, supervisors and HR colleagues on all Employee Relations issues, policy interpretation and questions
Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken
Working with Employee Relations peers, to ensure consistency of advice and guidance provided
Employee Relations Process Delivery
Employee Relations Tracking and Solutions
Training and education

Required Qualifications
5+ years Employee Relations or Human Resource Business Partner experience
Ability to travel up to 25% of the time, per business needs

Preferred Qualifications
PHR/SPHR certifications
Union industry experience

Bachelor's Degree or equivalent years of related professional work experience in combination with years of education

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


Employee Testimonials

CVS Health testimonial
David L. Casey
Vice President, Workforce Strategies and Chief Diversity Officer

The military has an ethos that is grounded in purpose-driven service that’s bigger than the induvial. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve -- just in a civvies.

CVS Health testimonial
Susan Medina
Head of Executive Search & International Talent Acquisition

As a member of the CVS Health team I have the chance of a lifetime to work for a company with a purpose in which I truly believe. Who wouldn’t want to go to work every single day knowing that every conversation, every meeting, every email, every day will have an impact on someone, especially when that someone is likely a friend, a family member, a grandma, or even a stranger?