Job Post

Documentation Manager
Clear Ballot
7 Water Street, Suite Seven
Boston, MA 02109

Clear Ballot has revolutionized the Govtech space with a modern voting system designed to deliver speed, accuracy, and transparency to elections. Our products are proven, our customer references are superb, and when we enter a state, our market share quickly exceeds 50%. While our roots are in Boston, we have a diverse team with staff in Colorado, Oregon, Washington State, Florida, and British Columbia. We bring a fresh approach to the election industry with professionals of different backgrounds paired with leading election industry veterans who have all joined Clear Ballot to help harness technology to advance the future of elections.

Documentation is key to success in the election systems domain. Deliverables include tasks and supporting information, and, highly scrutinized specifications and plans. All products and their documentation are certified by federal or state agencies; evaluation is performed by demanding government laboratories. Once products are certified, documentation supports the work of users under pressure whose skills range the technical spectrum.

KEY RESPONSIBILITIES

  • Lead a small team of Boston based technical writers.

  • Expand documentation standards and implement across the entire product line to ensure high quality documentation.

  • Research, select and implement new document management control system

  • Define requirements for an online help system and oversee implementation.

  • Act as hands-on technical writer to create and modify single-sourced, conditionalized, reusable content in MadCap Flare.

  • Oversee development and deployment of customer facing knowledge base content.

  • Work collaboratively with fellow communicators and the Engineering, Quality Assurance, Technical Support, Compliance/Certification, Business Development, and Executive Management functions.

  • Develop deep understanding of the federal regulations governing voting systems, and, the ability to interpret issues raised by delegated federal and state reviewers in partnership with Compliance/Certification.

  • Meet governmental standards and write appropriately for target audiences: voters, poll workers, election officials and their technical staff, and voting system test laboratories.

  • Quickly grasp complex technical concepts and make them easily understandable through prose and graphics; deal gracefully with multitasking and constant change.

REQUIRED EXPERIENCE AND SKILLS

  • At least five years developing product documentation for systems, including at least two years documenting hardware components; some knowledge of coding and hardware assembly processes is a plus

  • Minimum of 5 years experience managing technical documentation resources.

  • Intermediate proficiency in MadCap Flare or a comparable content management system

  • Proficient in Adobe Acrobat, MS Office

DESIRABLE EXPERIENCE AND SKILLS

  • Strong leadership and interpersonal skills

  • Ability to manage a team in a fast-paced, dynamic technical, regulated environment.

  • Experience documenting products or programs subject to regulatory approval by governmental agencies

  • Excellent organizational skills and ability to manage multiple projects simultaneously.

  • Excellent writing and editing skills and strong attention to details.

Clear Ballot Group, Inc. is an Equal Opportunity Employer. We are committed to diversity and dedicated to professional development and advancement. We believe everyone deserves to work in a welcoming, respectful and considerate environment. We live by our values and hire accordingly.

If you’re a hard worker, a self-starter, an optimist, a collaborator and most importantly someone who shares our passion to employ technology to improve elections, we want to hear from you.

Interested? Please email your resume and cover letter to jobs@clearballot.com.

Category: Product Management

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Clear Ballot has revolutionized the Govtech space with modern voting technology designed to deliver speed, accuracy, and transparency to elections.

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