Who we are:
Wise Systems builds autonomous dispatching and routing software that is used by some of the worlds largest fleets to improve both fleet efficiency and customer service. At Wise, we believe that companies dont have to sacrifice efficiency to dramatically improve their customer service, and weve built the platform to transform delivery operations.
Based in Cambridge, MA, Wise Systems was started out of MIT and is growing rapidly, building an incredible, diverse team that shares a deep commitment to our customers success. Wise also has a highly engaged network of advisors, mentors, and investors passionate about enabling new standards and capabilities in delivery and logistics through engineering and data science.
As we continue to grow were excited to bring together people who are curious, ambitious, and creative. If you are excited about solving real-world problems and building powerful and usable products, we need you.
What We Are Looking For:
The Director, Solution Engineering will lead a team of talented and technical Solution Engineers. The role is equally focused on driving near term sales wins and setting the stage for long term customer growth and retention. Success in this role will be defined by the ability to create and execute scalable processes that elevate the team, as well as our entire Go-To-Market and Customer Journey efforts.
The Director, Solution Engineering will ultimately be accountable for contributing to increasing sales conversions, ensuring solutions designs that lead to long term customer success, and coaching and maturing the team.
Provide leadership, support, and mentorship to Solution Engineers through technical and commercial assistance. Act as strategic partner and advisor to Vice President of Sales and Vice President of Customer Value.
Manage and forecast resource requirements and assign individual Solution Engineers to appropriate deal opportunities.
Maintain ongoing training and team development activities including new product training, customer use case studies, demonstration training, etc.
Be the acknowledged owner, in conjunction with individual Solution Engineers assigned to a specific opportunity, of Statement of Work creation and delivery to prospects.
Upon deal closure, drive a comprehensive transition to the Implementation team.
Define/Improve appropriate processes related to Solution Design and Statement of Work reviews to ensure the integrity and suitability of a proposed solution.
Coordinate with our Product, Engineering, Implementation, Support, and Customer Success teams to effectively prioritize feature requests and other items critical to a sale and/or implementation.
Where applicable, utilize common business cases and prioritization tools.
Mentor, coach, and support other individuals throughout the organization in their skills development and ongoing career growth.
Actively utilize all relevant tools and resources required to track and communicate project and client status, risks, and other administrative tasks.
Qualifications and Skills
Excellent communication, storytelling, and demonstration skills capable of building a prospects trust in our products, team, and solution designs.
Equally strong leadership skills capable of driving strong interdepartmental collaboration and maintaining a strong sense of teamwork in a sometimes high pressure environment 10+ years of direct customer facing technical sales and/or implementations roles in a high growth B2B enterprise software context, with 5+ of those being in a technical sales related capacity. Proven history of success.
Strong knowledge of Wise Systems products, or the domain knowledge and experience to achieve knowledge quickly
Organized, flexible, goal oriented, metrics driven, strong attention to detail, strong problem solving skills, curiosity, initiative, thrives under pressure
Experience in last mile delivery operations or adjacent field desired