: Director, Product Management
101 Merritt 7
Norwalk, CT 06851

Employee Testimonials

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As the worlds leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

A Look Inside the Job:

  • Define and drive the product line strategy and evangelize the product vision to customers, partners, employees, and investors.
  • Ensure that the roadmap aligns with the overall product and company vision.
  • Be an expert on the domain, the market, and the trends.
  • Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
  • Represent the customer. Be the champion and voice of customers.
  • Build impactful, personal customer relationships.
  • Bring the customer's voice into the creation process.
  • Own requirements, specifications, and release plans.
  • Demonstrate a customer-driven mindset by participating frequently in customer conversations and ensuring ongoing customer feedback and validation.
  • Be the voice of your product line.
  • Inspire the Sales, Customer Success and Professional Services teams with your vision, market knowledge, and executional abilities.
  • Act as a domain and product expert at customer interactions, both face to face and online.
  • Recruit and retain A players and inspire your team with genuine enthusiasm and passion.
  • Lead financial planning & analysis on activities such as investment cases, bookings targets, margin analysis, and monitoring the health of the product line.
  • Develop KPIs including north star metric, usage and growth metrics, and quality benchmarks to measure and track product performance and success.
  • Collaborate cross-functionally with engineering and user experience teams to define and develop best-in-class product experiences.

About You:

  • Equivalent of 5+ years of product management or similar experience in enterprise software, cloud computing, internet technology, SaaS, or a related field.
  • Leadership - proven ability to set a vision, excite, and lead cross-functional technology teams and broader stakeholders.
  • Proven experience bringing enterprise software products (locally deployed/SaaS/PaaS) to market.
  • Experience with Agile development methodologies including at least three years of experience with a variant of Agile (lean, kanban, etc.).
  • Strong organizational, written, and oral communication skills.
  • Strong technical skills and business acumen - proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies.

Bonus Points:

  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • Customer references - line of business or IT leaders who can recommend your work from previous experience as your customer.

Benefits:

  • At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

Our summary graphic may not be visible on external job websites, View a summary here: Datto Benefits

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Datto is an equal opportunity employer.

Full-time

Employee Testimonials

Jason Ellis
Customer Experience Innovations Manager

"Every day is a new challenge in Support and with each challenge comes an opportunity to wow our customers. Being able to go home at night knowing that I helped someone else be successful is a fantastic feeling!"

Chelsea Doherty
Partner Accounts Specialist

"The people here are my favorite part of Datto. It's a really special bunch here, and the general air is a positive one. The way our CEO treats us is truly inspiring as well. Datto is completely committed to partner satisfaction from service experience to hardware standards."