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Twitter, Inc. (NYSE: TWTR) is the best and fastest place to see what’s happening and what people are talking about all around the world. From breaking news and entertainment to sports and politics, from big events to everyday interests. If it’s happening anywhere, it’s happening first on Twitter. Twitter is where the full story unfolds with all the live commentary and where live events come to life unlike
anywhere else. Twitter is available in more than 40 languages around the world. The service can be accessed at Twitter.com and on a variety of mobile devices. For more information, visit about.twitter.com
- Founded in 2006
- Headquarters in San Francisco, CA
- Revenue in 2018: $3B
- 70% of users are international
- Nearly 4,600 employees globally
Twitter is seeking an exceptional Design Program Manager to play a vital role in upleveling the excellence of the Design team, making a direct impact on product initiatives, working closely with Designers and cross-functional partners. Design Program Managers help to move Twitter forward by fueling the flow of teams, and creating conditions for excellence. This includes partnering with D&R leadership and cross-functional partners, scoping and executing programs, building and maintaining team momentum, fostering team collaboration, serving as command and control for communications, and removing barriers before they arise. The ultimate goal is to serve the public conversation, and have fun along the way.
This role can be based in San Francisco, New York City, Los Angeles, Boulder, Seattle, Atlanta, D.C., or in any one of our US offices.
What You'll Do:
The successful candidate will work and communicate with designers just as well as they do researchers, engineers, product managers, and will operate fluently across 4 key areas of managing programs, designing and operationalizing systems, driving communications, and building partnerships.
- Define & lead large and complex cross-functional programs with diverse stakeholders, serve as a reliable central point of contact for key stakeholders
- Actively initiate programs to solve business problems
- Break siloes between teams, connect dots
- Serve as the advocate for the end user, ensure research is part of the design process
- Ensure roles, responsibilities, and roadmap are clear
- Make the case for the right path forward, even when it’s uncomfortable
- Balance flexibility and flow against over-engineering and rigidity
- Make efficient use of resources, and successfully make the case for teams to invest in the right things
Design and operationalize systems
- Design simple, scalable solutions and processes that strengthen the Design team
- Design processes to be autonomous and continuously improve through feedback loops, favor automation over manual processes
- Create efficiencies via reusable tools and frameworks such as templates to foster consistency and reduce duplication
- Run productive, effective meetings with agendas, notes, action items, etc.
- Speak up, shape the conversation, have a point of view, be decisive, moderate the conversation and move it forward
- Send clear and concise status reports on a regular cadence, with a recovery path for any variance to plan
- Bring clarity to ambiguity, as well as visibility and honesty to problem areas
- Make persuasive arguments with qualitative and quantitative data
- Build trusting relationships with designers as well as with our research, engineering, product, and content strategy partners
- Facilitate healthy discourse - listen first, respect diversity of thought, be inclusive
- Participate and contribute constructively to the team culture by pushing for best practices and focusing on solutions
- Influence without authority by using data, understanding motivations, navigating complex social dynamics, reducing friction, and collaborating effectively
Skills and Experience
The successful candidate will have proven experience in Design Program Management. They’re an agile problem solver who can quickly adapt to project needs, and embrace projects that improve Design team excellence with as much enthusiasm as projects that impact the product. They get satisfaction from guiding end-to-end projects, and enjoy new challenges. They don’t shy away from asking hard questions and having uncomfortable conversations in the name of doing what is right for the people we serve. They will be known for taking well-calculated risks, having a finger on the pulse of the Design team, and a deep understanding of the product development process. Curiosity and growth mindset are a must.
- 10+ years of proven design / creative program management experience, preferably with at least 5 years experience working in or with tech companies
- Successful track record of managing complex programs, as well as building and implementing sustainable and scalable solutions
- Experience program managing brand, visual, and user experience/product design projects, across both web and mobile platforms
- Excellent interdisciplinary communication (between business/design/engineering/legal/finance/etc)
- Executive presence combined with strong conviction to make decisions fearlessly
- Highly curious, pressure-tests assumptions and challenges (respectfully) to ensure the most critical problems are being prioritized first
- Resolves conflicts between organizations to deliver programs without guidance
- Listens well, are respectful and inclusive of diverse perspectives
- Builds consensus, resolves contention, and facilitates healthy and productive dialog
- Proactively fixes problems. Leaves things better than they found them
- Holds others to a high bar and helps them be successful through mentorship
- Seeks frequent feedback, gives and receives feedback gracefully, learns from others, and maintains a growth mindset of continuous improvement
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
San Francisco Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.
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