: Dealer Relations Account Manager

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our works made a real impact. Were the most-visited car-shopping site in the US, and were expanding globally. Ready to come along for the ride?

The Sales Account Manager will focus on maintaining and expanding CarGurus existing customer base through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, Sales Account Managers are responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions. As a seasoned sales professional, it is critical that candidates be persuasive and self-motivated, as they will be expected to manage their own time, set priorities, forecast their pipelines, and meet monthly goals.

CarGurus growing customer base will have various concerns and questions about CarGurus, so candidates will need to employ routine customer service skills, be able to listen and respond to dealers, and resolve all issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the larger CarGurus organization. As such, candidates must bring strong analytical thinking, presentation, and problem-solving skills.

Who You Are:

  • 2-5 years of sales experience in a closing role
  • Bachelors Degree
  • Strong sense of customer service
  • Sales pipeline forecasting experience a plus
  • Good organizational & problem-solving abilities
  • Able to adapt to change within a rapidly evolving business environment
  • Strong internal motivation
  • Industry experience a plus

CarGurus Culture:

At CarGurus, we invest in our peoples professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the companyour way of showing that we want you here for the long haul.

We work hard every day to build the worlds most trusted and transparent automotive marketplace, but trust and transparency dont just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potentialwhere you dont just fit, you thrive. We dont discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

In addition to the US, CarGurus operates sites in Canada and the UKwith other markets on the horizon. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.

Full-time

Employee Testimonials

Vanessa De Gennaro CarGurus
Vanessa De Gennaro
Engineering Director

I love how supportive people are of testing new ideas. Some are successful and some aren’t. Either way, we learn and the learning is what’s important.

Charles Talbot CarGurus
Charles Talbot
Senior UI/UX Engineer

When building products, we’re empowered to take ownership and innovate. Our dev process is rooted in transparent communication, and we each take an active part in determining our own path within the team.

Michelle DiPasquale CarGurus
Michelle DiPasquale
Product Manager

On the international team, we conduct consumer studies to uncover areas where we can provide the customer with more transparency. Then, we quickly turn those insights into solutions through prototyping, testing, and rapid iteration.

Mathew Reiss CarGurus
Mathew Reiss
SEO Product Management Head

Whether we’re seeing how a copy change impacts organic traffic or testing a new way of loading code, it feels great knowing that we’re making a historically painful process—shopping for a new car—that much better.

Joe Burke CarGurus
Joe Burke
Senior Manager of Dealer Relations

The CarGurus sales floor has the most team-first culture of any I’ve sat on during my 13 years in the business, and the product truly sells itself.

Caroline McGuire CarGurus
Caroline McGuire
Business Development Representative

The perks here can’t be beat. Where else do you get free lunch every day, a free gym membership, AND a subsidized T-pass? That’s on top of a fully stocked kitchen, and beer and wine on tap.