Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 2,000 hospitals and over 55 health plan partners with over 36,000 employers, covering over 80 million lives.
Cyber Command Center Technician will be responsible for monitoring Amwells critical infrastructure from our Cyber Command Center (C3) and respond to alerts and escalations from our support staff. Our C3 is a state-of-the-art command center from which we monitor and maintain multiple web farms and cloud-based information systems. The C3 Technician will be exposed to the latest Information Technologies, with support from senior engineers in our Application Support, Database Admin, Network and Security Engineering, VoIP and Kiosk Operations teams. The C3 Technician will support 24/7 operations including daily technical routines, performing system monitoring and alert responding, trouble ticketing, joining cyber security operations, critical situation management, and incident response. The C3 technician will track and monitor utilization trends and perform tiered escalations as required, various other duties may be assigned.
- Experience in a Network or Security Operations Center
- Ability to perform multiple tasks in a priority manner
- Understanding of SNMP and log-based monitoring
- Experience working with trouble ticketing systems
- Familiarity with principles of Incident Response
- Ability to learn quickly, follow procedures, and triage technical issues
- 1-2 years of hands-on experience with technologies including but not limited to; Solarwinds, Security Software and endpoint protection, VMWare, F5, Linux administration, SQL queries, and Docker Containers are desirable
- Ability to communicate clearly to technical and executive staff
*This position requires working rotating shift schedules which includes nights, weekends, and holidays.
Working at Amwell
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. To make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity, and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce, and our community.
Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration, and client meetings. We enable our employees with the tools, resources, and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.
- Unlimited Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans