: Customer Support Representative
294 Washington Street, 9th floor
Boston, MA 02108

Employee Testimonials

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SimpliSafe is a leading home security company that is disrupting the alarm industry with its award-winning security solution and pioneering self-install model. SimpliSafe combines thoughtfully-designed technology with industry-leading professional monitoring and verification all at fair and honest prices with no long-term contracts. Visit http://SimpliSafe.com to learn more!

We are looking for motivated, ambitious, self-starters who are excited to grow with a high-performing team, right here in the heart of Boston.

The Customer Support role requires confidence in the ability to multi-task and speak to a wide demographic of customers across the country.

What Youll Do

Primary Responsibilities:

  • Respond promptly, courteously, and knowledgeably to customer service inquiries
  • Provide top-tier support to all customers with a goal of first call resolution
  • Educate customers on system installation/use, and assist in troubleshooting
  • Utilize prior customer support experience to enable customer success and happiness
  • Use problem-solving skills to solve customer issues and address concerns
  • Outbound calls to current customers to address issues, when needed

What Youll Bring

Skills & Experience:

  • Proven success in a phone-based customer service or call center position
  • Ability to understand and determine root causes to customer issues
  • Comfort with technology and ability to provide technical assistance for consumer electronics
  • Proven record of outstanding attendance and timeliness in a structured environment
  • Strong work ethic and the drive to contribute to company goals
  • Clear and effective phone communication skills to ensure all customer issues are resolved
  • Ability to work independently and in a team setting
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Positive, can-do attitude and eager for continuous improvement
  • Strong commitment to customer happiness and satisfaction

Candidates must have availability 7 days/week. This is a 5 day work week with flexible shifts between 9:00am and 11:00pm.

Full-time

Employee Testimonials

Ryan
Talent Acquisition and HR Coordinator

I'm incredibly grateful to Simplisafe for the opportunities that have opened up for me here. There's a prevailing focus on promoting professional development and growth from within. We're very proud of our product, our teams, and our culture!

Justin
Customer Service Supervisor

I started working at Simplisafe about a year ago and I have never felt more at home. From the great management to the amazing culture, Simplisafe shows that they truly care about their employees with benefits, promotions, and year round activities.