: Customer Support Representative
179 Lincoln Street
Boston, MA 02111


Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving. If you love happy customers as much as you love technology, youre going to be a great Customer Support Representative. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

The team you will join is changing digital marketing every single day and weve got the data to prove it! In addition to ensuring successful use of our platform, which features a unique data integration and collection engine, Customer Support ensures a seamless and fun experience for our customers.

Weve got a job for you.

You will be joining our rapidly expanding Customer Support function as a CS Representative for BlueConic, owning front-line support responsibilities, while Customer Success Managers focus on onboarding and customer growth activities.

In this role you will:

  • Actively listen to customers to understand their issues or concerns
  • Provide step-by-step guidance for the resolution of a technical issue
  • Gather the information needed to solve a customer problem
  • Offer first-tier troubleshooting and help with configuring BlueConic
  • Educate customers on the features of company products/services to minimize technical challenges
  • Follow-up with customers to ensure their issues are completely resolved and use a ticketing system to document and track customer issues
  • Stay current on the BlueConic product
  • Produce periodic reports of technical support operations to company management

We are looking for someone with the following:

  • Hands-on experience working with customer data platforms, digital analytics, personalization, tag management, data management platforms (DMPs), and/or web-based data and marketing technologies
  • At least 2+ years working in a similar customer support role
  • Prior front end development experience, including HTML, CSS, and JavaScript
  • Excellent written and oral communication skills
  • Proven capacity to reliably manage a lot of different tasks at once without falling behind or getting flustered
  • A passion and enthusiasm for learning

You will stand out from the pack if you:

  • Have a Computer Science or developer background
  • Understand how web services (APIs) can be used to send and retrieve information
  • Have worked in the martech space and/or with enterprise software
  • Have worked in a company with operations in the US and around the world

Reasons to join us:

  • Help build the best marketing technology product ever, period.
  • Be part of a small and fast-growing team in downtown Boston
  • Take advantage of great opportunities for career advancement
  • Work with big name brands to achieve their marketing goals
  • Enjoy competitive salary and benefits, including the office stroopwafel supply (google it)

About BlueConic
BlueConic is the market-leading customer data platform, which gives marketers the power to liberate their data and use it to improve marketing outcomes. Our mission is to make on out-sized impact, every day for customers, for partners, for employees.

To join the BlueCrew is to:

  • Enjoy hard work and seek out a challenge.
  • Care deeply about your colleagues, the mission, and your results.
  • Draw energy from the task at hand and radiate it to motivate the people around you.
  • Have amazing ideas and be able to bring them to fruition.
  • Prioritize hustle over title and results over resumes.
  • Balance the pragmatic and systematic, repeatability and opportunism.
  • Refuse to compromise on quality, honesty, or dedication.
  • Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.