: Customer Success Representative
141 Portland Street
Cambridge, MA 02139

Employee Testimonials

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At edX, a Cambridge-based non-profit, our mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 26 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. edX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide.

Our B2B team is growing and we are looking for a Customer Success Representative to join our team. This is a cross-functional role where you will partner closely with our Sales, Account Management, Finance and Educational Services departments. In this role, you will have the opportunity to build relationships with customers, think creatively, and make an impact.

Key Responsibilities:

  • Triages and manage new and existing customer requests through Zendesk ticketing system
  • Develops deep understanding of edX course catalog to assist with catalog curation requests
  • Supports onboarding new customers onto the edX platform.
  • Supports sales and account management through the procurement process and catalog curation.
  • Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback
  • Thinks creatively and systematically to help improve operational processes

Qualifications & Skills:

  • 1-3 years experience in a professional services or customer support-based position
  • Highly organized; thorough attention to detail with ability to multitask, prioritize, and manage time effectively
  • Strong written communication skills
  • Thrives in a fast-paced, Agile work environment
  • Familiarity or experience working in a Software as a Service environment is a plus
  • Experience in Zendesk and/or Salesforce is preferred
  • Proficient in a foreign language is a plus!

Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

Full-time

Employee Testimonials

Sherisse Viray
Sr. Accountant

“What I enjoy most about edX is the people. They are so friendly and often reach out to learn more about what each other's interests and hobbies are outside of work (IE world travel, hiking and skiing/snowboarding).” 

Julia Henderson
Manager of Learner Support & Operations

"I am thrilled to be working at a company where my bias to action is appreciated and encouraged. I feel truly empowered to make important decisions, and know we'll reflect and adjust our ideas continually, so we can provide great resources and a high level of support for our learners and partners."

Carol Tong
Principal Tech Writer

“I love working at edX. The work environment is diverse, open, and collaborative. I’m inspired by edX’s mission, as well as by the fact that it’s open source and a nonprofit.”