Job Post

Customer Success Manager - Self Service
ownerIQ
27-43 Wormwood St., Floor 4
Boston, MA 02210

This key role at ownerIQ ("The Q") is responsible for the customer experience across the life of a self-service campaign. This visible, client facing role will develop the relationships necessary to support all client services facets of The Q’s self-service business.

 

The Customer Success Manager - Self Service will work collaboratively with multiple sales forces, the CoEx Platform Team, Delivery, Marketing, and other teams to support and grow revenue through market-leading customer experience and campaign delivery.

 

Our ideal candidate must have experience supporting self-serve and/or agency trading desk business for digital advertisers and extensive management experience.

 

The goals of the Manager Client Self Services are four-fold: • Deliver market-leading customer experience • Maximize account growth • Maximize account retention • Quickly scale to match the fast-paced growth of The Q

 

Specific responsibilities include:

  • Manage The Q’s business portfolio across multiple agency and client-direct channels
  • Actively participate in pre-sales engineering with the sales organization to help drive new business opportunities
  • Train existing customers on The Q's self service platform (CoEx)
  • Build and direct the necessary services teams responsible for supporting customers to ensure successful campaign launch, delivery, and performance
  • Provide leadership and serve as the escalation point across multiple teams for client-voiced concerns
  • Work cross-functionality to implement effective account growth and retention strategies
  • Execute proactive client outreach program to communicate campaign insights, foster relationship with client, and share ownerIQ’s digital advertising points of view
  • Define and advocate for platform features needed to support customers

REQUIREMENTS:

  • Bachelor’s degree or equivalent
  • 3+ years experience in digital advertising
  • Thorough knowledge and experience working with DSPs and/or agency trading desks
  • Extensive client-facing experience ideally with both ad agencies and directly with clients
  • Strong communication skills including proven ability to effectively communicate with client senior leadership
  • Ability to thrive in a fast-paced, dynamic, start-up atmosphere
  • Ability to travel as needed up to 25%
Category: Client Services

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ownerIQ is the leading programmatic advertising solution digitally connecting brands and retailers across the Qniverse through the power of second-party data.

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