: Customer Success Manager

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform determines when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a band of engineers, data scientists, and entrepreneurs. We take on complex problems and build innovative solutions that make us a leader in our industry. We also have fun while doing it!

We are looking for talented, enthusiastic, and career-minded people to join our Customer Success team. As a Senior Customer Success Manager (CSM), you will be a passionate advocate for TrueMotion and our Customers. You will be engaged in a combination of automated, data-driven activities and customer engagements to ensure successful onboarding and adoption of TrueMotion's products. Youll ensure both business and technical challenges are solved and Customers needs are met. Youll look for opportunities to help our Customers get even more value from their existing solutions and identify opportunities to leverage additional TrueMotion products and services. You will help drive activities between the Customer and our employees in Sales, Customer Success, Technical Support, Product and more.

You will:

  • Proactively connect with Customers to gain an understanding of their needs and ensure they understand and find full value of TrueMotions products and services
  • Manage key success factors for assigned Customer, including onboarding, training, adoption, and advocacy
  • Influence Customer value through higher product adoption, customer satisfaction and overall health scores
  • Drive outcomes for Customer (user adoption, ROI) and for TrueMotion (renewal rates & revenue growth)
  • Identify opportunities for improvement in our products, services and processes
  • Foster Customer-focused teamwork among all functions at TrueMotion
  • Travel within US and Europe as necessary to meet with Customers (~15% a year)


You have:

  • Minimum of 5+ years of experience in customer success, technical account management, sales engineering, or professional services
  • Excellent organizational skills - ability to prioritize, manage, execute projects cross-functionally
  • Experience in enterprise SaaS - preferably mobile, business and analytics applications
  • Ability to tailor your communications to different audiences across all levels both internally and externally
  • Ability to design, build and launch business processes across different teams
  • Experience with Customer Success automation software

Compensation:

  • Fair & competitive salary based on experience
  • Stock options
  • Comprehensive benefits (Medical, Dental, Vision, matching 401k)
  • Flexible Paid Time Off

Additional Perks:

  • Feel great working to solve a serious problem (distracted driving)
  • Touch your toes thanks to our daily post stand-up meeting team stretch
  • Relax, dine out, or take a class with a variety of unique anniversary gifts
  • Burn some calories during our optional weekly fun-run by the Boston waterfront
  • Get to know your coworkers over drinks & snacks every Thursday
  • Have fun at our frequent team outings & volunteer at local organizations

TrueMotion is backed by General Catalyst, Bain Capital Ventures and Lakestar. We are an equal opportunity employer and strive to create an inclusive and diverse environment that enriches our employees lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.

Full-time