: Customer Retention Specialist
294 Washington Street, 9th floor
Boston, MA 02108

Employee Testimonials


SimpliSafe is a leading home security company that is disrupting the alarm industry with its award-winning security solution and pioneering self-install model. SimpliSafe combines thoughtfully-designed technology with industry-leading professional monitoring and verification all at fair and honest prices with no long-term contracts. Visit http://SimpliSafe.com to learn more!

Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that youve raised the bar on performance? Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them? If you get personal satisfaction for helping people make smart decisions for their home security, being a Customer Retention Specialist is right for you.

Specific activities include but are not limited to the following:

  • Offer solutions/educate our customers on the value of our products and services via phone
  • Collaborate with team members to help reach high level team goals
  • Communicate with exemplary interpersonal skills in the workplace
  • Take and apply feedback from coaches and leaders to continuously improve performance
  • Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
  • Empathize with customers to convey our high level of care
  • Ability to work well independently and also in a team environment
  • Requires the ability to follow direction and expertly address any customer concerns

We will invest in you, train you and expect you to commit your passion and energy to fueling our continued growth and yours!


Employee Testimonials

Talent Acquisition and HR Coordinator

I'm incredibly grateful to Simplisafe for the opportunities that have opened up for me here. There's a prevailing focus on promoting professional development and growth from within. We're very proud of our product, our teams, and our culture!

Customer Service Supervisor

I started working at Simplisafe about a year ago and I have never felt more at home. From the great management to the amazing culture, Simplisafe shows that they truly care about their employees with benefits, promotions, and year round activities.