The Team:
At Quickbase, we believe that exceptional employees are the key not only to our success, but also our customers' success. Our company, our market and our customers are growing fast. This means all Quickbase employees are engaged in interesting challenges - learning fast, trying new things and striving to do the best work of their life. At Quickbase, we believe in a "win together" which fosters both collaboration and a strong sense of belonging and inclusiveness. Our leaders set high standards while leading with empathy and compassion. Our team operates in a "yes, and" ethos, believing that the path to greatness is getting better every day.
Position Overview:
We are seeking an experienced Advocacy Program Manager to join our growing Customer Advocacy team. In this role, you will be responsible for managing and growing an engaged customer advocacy and reference program. This program will nurture and support our customer advocates while also providing timely and relevant sales references as well as identifying impactful customer stories, insight and feedback in support of sales and marketing activities.
In this role you will be responsible for:
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Management of our customer advocacy program – determining strategies and tactics to use to recruit advocates as well as drive engagement and participation, based on metrics and business needs
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Oversight and administration of "Influtitive", our advocacy tech platform, to support advocate identification and engagement of customer advocates
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Management of our customer reference program – recruiting, identifying and securing customers to participate as customer references to support sales or existing customers
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Supporting the team to secure customers to participate in market research, content marketing, success stories, video testimonials, media opportunities, analyst references, and speaking engagements
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Monitoring the effectiveness of these initiatives based on quantitative and qualitative data to determine areas for continuous improvement to drive program excellence
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Participating in planning for other client engagement and advocacy activities, such as customer involvement at our annual conference, executive engagement programs, and working with customers to share their successes publicly
You have:
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2-4 years in customer marketing/community platform management
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Experience with Influitive
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Experience managing an advocacy and reference program with proven results
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Experience building impactful, mutually beneficial relationships with customers
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Solution oriented problem-solving skills – you don’t find problems; you find solutions and are comfortable pivoting if necessary
