Quality isnt just a goal. Its the whole point.
Our customers are under a lot of pressure to deliver great software. But to compress lifecycles, add features, and compete in a world where every company is now a software company is hard. And one mistake can mean their reputation, even future. Thats why its our mission to help. At any part of their software development lifecycle (SDLC), we provide the tools and discipline to focus on quality while streamlining their processes. So our customers can create and deploy software that works as designed especially when its needed most. And were looking for people to join us.
- North Star - Responsible for getting our customers smoothly onboarded and regularly trained on the newest and best stuff that SmartBear does.
- Design and manage onboarding journeys to help everyone, from a single user to an enterprise deployment, ensure that they know the right steps to grow and succeed.
- Analyze product usage data to identify areas where customers are getting stuck, opportunities for expansion or training, and helping identify at-risk accounts.
- Organize and drive material/events to help continually drive adoption across our tools.
- Work with Marketing to drive awareness of available features and resources to maximize value from their solution.
- Work with our Solutions teams on strategic onboarding engagements and identify opportunities to replicate their success for all our customers.
- Create the process. With the number of customers SB gets every day we need to ensure that everyone can quickly be onboarded without needing to wait for someone to call them.
- Become a product and industry expert for your product family
- 3-5+ years working in a customer facing role like Customer Success, Sales Engineering, or Professional Services
- Experience working with APIs, Software Test Automation, and/or Software Development
- Excellent communication and documentation skills
- Experience training and/or building training materials
- Demonstrated ability to work in a fast-paced startup environment
- Ongoing desire to help customers get the most out of our products
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use and will use. Whether its TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, theyre easy to try, easy to buy, and easy to integrate. Were used by 15 million developers, testers, and operations engineers at 24,000+ organizations including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever youre going, well help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.