Quil, a digital health company, is on a mission to help consumers better organize and navigate their health. By delivering personalized interactive health journeys which answer the question “What’s Next?” Quil partners with our customers - Health Care Providers and Payers - to increase patient engagement in their care and improve health outcomes while driving down costs. Quil combines the powers of precision data, state-of-the-art technology, and security with unparalleled consumer reach to help individuals navigate today’s chaotic healthcare landscape.
Quil Health is a joint venture of Comcast/NBCUniversal and Independence Health Group (Independence) and is headquartered in Philadelphia, PA with offices in New York City.
The primary role of the Clinical Content Director is to inform the strategy for developing multimedia consumer facing health content, to review the timing by which the content is delivered to end users, and to validate the clinical accuracy and relevance of the content. The Clinical Content Director will be well-versed in care plans and clinical pathways and will work collaboratively across the content and product teams to ensure that the content is current, of the highest quality, meets evidence-based standards, and will drive value for the healthcare system. The Clinical Content Director will be a thought leader on behavior change, patient activation, and patient engagement and will serve as a primary or secondary lead on content development projects.
Duties and Responsibilities
- Develop the strategy for and subsequently develop new content based on relevant care plans and make recommendations for focus areas where a lack of patient education has the most substantial impact on patient outcomes
- Review clinical content to ensure that it is evidence-based and accurate.
- Critically review content produced by other clinical editors, external writers, and subject matter experts for medical and clinical accuracy and appropriateness, and to ensure clarity and consistency.
- Serve as an internal subject matter expert on cross functional teams and content development projects.
- Update and review assigned content based on scheduled and triggered review cycles.
- May represent content with other teams including sales, marketing, product, or IT development.
- Review clinical metadata to confirm adherence to established editorial policies and industry-standard ontologies/clinical terminology and providing final clinical review of content.
- Participate in national professional practice organizations and/or governmental bodies as a credible leader in the healthcare patient education arena.
- Partner with other internal and external subject matter experts to ensure content meets requirements for inter-professional accreditation as well as meeting necessary health care quality, safety, accreditation, and regulatory requirements.
Licensed Independent Provider, (e.g. APRN) Physician Assistant, or Registered Nurse, or other licensed, certified, or registered allied healthcare professional with significant experience in the day-to-day care of patients across the continuum of care required.
- Minimum of a bachelor’s degree from an accredited college or university; Master’s degree or enrolled in an accredited and related master’s program strongly preferred
- 3-5 years of clinical experience preferred
- An understanding of the science of behavior change, particularly as applied to patient activation and engagement best practices
- Experience in authoring/writing multimedia patient education and developing relevant clinical, patient, and continuing education
- Excellent collaboration skills and experience working on and leading cross-functional teams. Strong interpersonal communication skills to work collaboratively to ensure editorial content and projects are completed successfully
- Must work effectively with internal and external authors, professional practice organizations, and other subject matter experts to meet timelines and deliverables, identify and obtain necessary licensing for 3rd party content, assessment tools, and conduct content gap analysis and standardization across content types
- Small project management skills consistent with establishing timelines, milestones, and leading small teams to achieve established deliverables on time
- Must have a demonstrated understanding of issues impacting healthcare system, health information technology and patient education, and a working knowledge of national and other standards and guidelines affecting the delivery of patient education content
- Demonstrated problem-solving ability, sense of urgency; and ability to prioritize tasks, to work simultaneously on multiple projects, and to ensure completion of editorial team projects according to tight timelines
- Excellent command of the English language in both spoken and written forms. Strong writing skills with a clear concise style and excellent grammar, punctuation, and spelling; ability to work with templates using an electronic content management system.Proficiency in a Microsoft Windows environment (MS Word, Excel, PowerPoint, at a minimum). Experience working in a content management system (Drupal) preferred.
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