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386 Jobs Listed
New York |

By 2020, 83% of enterprise workloads will be in the cloud. This transformation introduces an ever-increasing set of complex tradeoffs for IT staff, such as whether to place workloads on-premises or public cloud, when and how to scale up or scale out workloads, and what resources to allocate without over-provisioning. To mitigate this transformation, IT organizations are turning to self-managing and real-time workloads. With 10+ patents on our technology, Turbonomic is the only platform that enables enterprises to prepare their businesses for the cloud and answers the most...

Somerville |

To reinvent an industry, you have to build the best team.Join Formlabsif you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to quarterly account reviews, to serving as aquarterbackfor technical or support requests, our Customer Success Managers are the first point of contact for Formlabs customers to address their 3D printing...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The Customer Experience team is looking for someone who can help complete time-consuming analysis so that we're better prepared to make decisions that positively affect operation and customer experience/success plans. This work will help us identify and scope problems to ensure that the solutions we design will be informed by data and sound analysis....

Somerville |

Toreinvent an industry, you have to build the best team.Join Formlabsif you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expandsheavilyinto the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

OurDental Technical Support Specialistsdefinethe customer experience...

Boston |

Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations. Our core values drive the way we conduct business every day and define our company culture. Were growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible...

Waltham |

Care.com is the largest and fastest-growing technology platform for online care services, helping families, businesses, and corporate employees find high-quality care for their kids, pets, parents, and homes. Were seeking innovative, entrepreneurial, and genuinely nice people to join our collaborative team. Ifthatdescribes you, we want to hear from you! A career at Care.com offers countless ways to grow and have a real effect on a young, exciting company.

Overview

Provide first point of contact to members who require assistance primarily through phone but...

New York |

The Brandwatch Strategy & Insights team mission is to help clients leverage the power of social intelligence to inform strategy, monitor progress and measure success of client business initiatives.

The team synthesises and interprets vast amounts of social content to provide actionable insights that tie back to a clients business goals.

We are hiring a Research Analyst to join our team in Brighton to provide strategic guidance to enterprise clients and produce high quality and insightful deliverables.

Job responsibilities:

  • Provide strategic and...
Boston |

The Brandwatch Strategy & Insights team mission is to help clients leverage the power of social intelligence to inform strategy, monitor progress and measure success of client business initiatives.

The team synthesises and interprets vast amounts of social content to provide actionable insights that tie back to a clients business goals.

We are hiring a Research Analyst to join our team in Brighton to provide strategic guidance to enterprise clients and produce high quality and insightful deliverables.

Job responsibilities:

  • Provide strategic and...
Cambridge |

Company Description

Tamr, Inc., connects and enriches the vast reserves of underutilized internal and external data, so enterprises can use all their data for analytics and downstream applications. Tamrs data-unification platform combines machine learning algorithms with collective human insight to identify sources, understand relationships and curate the massive variety of silo-ed data. The Tamr platform is deployed in production at information services providers, pharmaceutical firms, manufacturers and other customers. Based in Cambridge, Mass...

Boston |

Klaviyo is looking for a director to lead our support team. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- its critical that were experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering...

Boston |

About Tufin

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack...

Boston |

Director of Customer Success Management

Company Description
Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 7,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that...

Cambridge |

Trip Consultant, Customer Service
EF Ultimate Break (a division of EF Education First)
Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant...

Bedford |

Kentico Software, LLC is currently looking for a Territory Sales Manager to help actively prospect and grow client and partner opportunities for the Kentico platform across the North American market. You will lead partner recruitment/onboarding and new business growth across an assigned territory. This position requires you to work at the office in Bedford, NH.

Responsibilities:

  • Meet or exceed assigned sales objectives and quotas
  • Growth the business relationships with new and existing clients and solution partners
  • Identify...
Cambridge |
Position Overview:
Quick Base is looking for a Senior Director of Customer Success to lead a team 20+ Customer Success Managers and 4 Managers of CSMs (and growing).  We are looking for a strong leader with experience growing a high performance team that brings best practices based on 10+ years of experience in software, services and customer success.
 
The ideal candidate will have experience in a senior position managing customers and technical solutions in a SaaS model, software SaaS platform experience is preferred. He or she...
Nashua |

Akumina, the world’s leading digital workplace software platform, empowers enterprises to easily build and deploy personalized digital experiences to any audience. This allows organizations to focus on driving quantifiable increases in employee engagement, productivity, and collaboration while ensuring they get more out of their investment in Office 365, Azure, and non-Microsoft enterprise cloud applications. Akumina’s customers include Whole Foods Market, The Boston Red Sox, GlaxoSmithKline, iRobot, The World Trade Center and the United States Federal Government to name a few....

Boston |

This individual will report to the VP of Restaurant Success and oversee a high-growth team of Restaurant Success Managers, totaling approximately 5 individual contributors (with opportunity for growth). He/She will sit on the Restaurant Success leadership team alongside four other Regional Managers/Directors and work closely with other leaders across Customer Success and throughout the broader Toast organization.

Essential Functions:

Provide direct operational leadership and oversight of a critical, high-growth region of the account management / Restaurant...

New York |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

Framingham |

The Opportunity:

The Production Artist, within the Strategy & Consulting team, is responsible for developing communications in support of our customers’ recognition program launches and their ongoing success. This role centers around producing exciting visual collateral for our customers’ internal, employee communications campaigns as well as the production of webinars for their recognition programs.

Do you have a knack for turning other people’s design concepts into engaging visual campaigns? Do you love technology and innovating new approaches to...

Burlington |

NetBrain is the market leader disrupting the network automation space. Our ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

“NetBrain...

Burlington |

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

“NetBrain’...

Burlington |

NetBrain is the market leader disrupting the network automation space. Our ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 1,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

 

“NetBrain’s success is due to...

Boston |

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprises digital future business people and analysts, web developers, software engineers, even CEOs to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.


Do you have the ability to engage with the best customer success talent and team with them to help them achieve their highest output...

Cambridge |

Do you crave data with a purpose?


Do you aspire to make a positive impact on the lives of families in your community?


CozyKin is looking for a talented Matching & Analytics Lead to bring together families and solve for the childcare shortage in America.


If youre passionate about childcare and mission-driven companies, the Matching & Analytics Lead and CozyKin may be your next career opportunity!

...
Boston |

Privy enables online stores to improve their on-site conversion through the use of highly targeted and completely customizable pop-ups, banners, flyouts, and bars. By offering unique discounts, exclusive content, sweepstakes, and more, stores using Privy see significant improvement in both email signups and sales.

Were expanding our customer success team (again!), and were looking for a Customer Success Manager who can coach our top customers on Privy and consult with them on marketing and ecommerce strategies.

Youll be working with small and medium-sized ecommerce...

Boston |

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside...

Waltham |

We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has opportunity for the candidate to grow with the company and take on additional responsibilities over time. This unique role requires a mix of hands-on technical capability...

Boston |

In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.

Enter Salsify. Salsify is a product experience management platform. We power the seamless exchange of product content that powers today's...

Boston |

About EverTrue

EverTrues mission is to build relationships in pursuit of a better world. We hire smart, fun, and vibrant people who share a passion for making a difference in the world and who are naturally wired to care about the happiness of others.

EverTrue is a big data and analytics SaaS company meeting the needs of the technologically underserved $300 billion nonprofit market. At our company, the needs of the nonprofits we serve are at the heart of everything we do. From mobile-first innovative products that give nonprofits better donor data to...

Waltham |

Salesforce Administration

Serve as Salesforce.com administrator for all users, troubleshoot and support end-users to insure that Salesforce.com meets their needs and keep pace with changes in program operations, policies and/or procedures.

Daily administration and support of Salesforce application including but not limited to managing multiple user setup, profiles and roles, customization of objects, workflows, fields, page layouts and validations.

  • Develop and create customized reports and dashboards.
  • Logging, troubleshooting and...
Cambridge |

The Opportunity

As a valued member of the academics team, your role is to support the Program Dean in the day to day operation of the program and to assist with future planning and organization. Collecting and organizing syllabi, building course pages, managing student attendance and other engagement with the academics team, and planning/scheduling academic events are all part of your domain in this role. There are great opportunities as well to think about efficiencies and build and improve processes.

The successful candidate will be a master of the details...

Boston |

ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.

Youll be a leader of our people-powered software working directly with clients to solve their most complicated subscription pricing, packaging, and positioning problems. This role will require you to be an expert in building rapport, managing projects, and thinking critically and strategically.


What youll do

  • Work to solve client challenges in...
Boston |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Who were looking for:

As a Construction Manager, supervising up to 8 crews you will manage...

Boston |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Starry is looking for an VA Engineer to join the Vertical Assets Deployment team. Our ideal candidate will support...

Boston |

About Celect

Celect is a venture-backed company based in Boston with the mission of bringing science to the art of retail. Celect has built a SaaS cloud-based predictive platform that provides actionable insights to retailers by understanding how their customers choose. Founded by MIT professors and based on award winning science on choice modeling, Celect has built an experienced team of data scientists and retail experts, and a development team that is changing the way retailers make decisions. We are looking for smart, hard-working, and fun colleagues ready...

Boston |

Come and play a key role in ensuring our customers success using Salsify, by driving the efforts on our strategic and complex implementations to a successful and timely delivery. You'll also be a critical voice representing our customers' goals cross-functionally within Salsify.

Responsibilities

  • Manage all aspects of implementation projects including expectations, communications, scope, timeline, and project delivery
  • Maintain up-to-date, detailed project plan and status visible to relevant stakeholders both internally and externally
  • ...
Somerville |

To reinvent an industry, you have to build the best team.Join Formlabsif you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to quarterly account reviews, to serving as aquarterbackfor technical or support requests, our Customer Success Managers are the first point of contact for Formlabs customers to address their 3D printing...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The Customer Experience team is looking for someone who can help complete time-consuming analysis so that we're better prepared to make decisions that positively affect operation and customer experience/success plans. This work will help us identify and scope problems to ensure that the solutions we design will be informed by data and sound analysis....

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Product Trainers are part of Recorded Futures Customer Success team, which is responsible for...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role: As a Associate Solutions Architect, your primary responsibility will...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

The Intelligence Services Operations team is seeking a Business Analytics intern to work out of...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Cyber Threat Analysts work as part of our Analyst Services team that partners with...

Cambridge |

Traveler Support Specialist
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts...

Boston |

Klaviyo sends over a billion emails a month across thousands of customers. Our Deliverability team is responsible for ensuring that these emails are successfully delivered into our customers inboxes. This work involves remediating blacklists, identifying spam traps, working with ISPs to optimize sending rates and working with clients to make sure they send email using best practices. The Deliverability team is currently looking for an experienced professional in email deliverability and compliance.

If you have the following skills, please consider joining our team...

Cambridge |

Description


Oversee People Operations alongside the Product team. Partner with key stakeholders across Legal, Customer Experience, Marketing, Product, and Engineering to support the company in delivering the highest quality of childcare.



Responsibilities


Further develop the People team at CozyKin:

-Leverage a deep understanding of People Operations and the...

Boston |

Promoboxx is the only retail marketing platform, powered by brands, that connects and aligns national manufacturing brands with independent, specialty retailers to increase local awareness and sales. We are proud to partner with leading brands, including Chevrolet, GE Appliances, New Balance and The North Face, to transform the way retailers and brands market together at a local level. Promoboxx is rapidly expanding, and we are looking for the next retail trailblazer to join our team!

The Customer Success Manager will be responsible for driving customer adoption and success...

Boston |

We’re seeking an eager and intelligent individual to join our field operations team.

This opportunity enables you to play a significant role in our company’s growth by helping us build great relationships and deliver a top notch quality experience for our customers and installers. If you're up to the challenge of delivering the best experience for our customers and improving our platform to enable our install teams to be successful, we want to hear from you.

Your Responsibilities

  • Coordinate in-home consultations, installations, deliveries, and service...
Boston |

Location: Boston, MA

About Celect

The Celect team is passionate about bringing truly innovative products to the market. We are focused on building something which solves a big problem in a way never done before while delivering an exceptional customer experience. As a Sr. Data Analyst at Celect, you will be a key member of the Customer Success team, responsible for working with today’s leading retail brands to help them get the full value of the Celect Optimization Platform.Our ability to understand underlying data needs from the...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Client Development Director position in BCG’s new product business. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s product capabilities are housed...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Global Solution Delivery Director position in BCG’s new software product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for the full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the 10th fastest growing private company in Massachusetts, and named ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years.  Our expansion has created the need for talented Sr. Customer Success Managers ...

Boston |

Renoviso is a rapidly growing, Boston-based, startup with an ambitious vision to completely transform how homeowners and commercial properties complete renovation projects.  We have done 1,400+ residential projects in the last 2 years and we recently launched our commercial division. To support this expansion, we are looking for an eager and intelligent professional to focus on managing our commercial projects.

 

The position will blend your time between on-site and in-office where you will be hyper-focused on successful project completion and assist in...

Boston |

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.This is a great opportunity for someone with a...

Boston |

We're seeking a superstar operations professional to join our Customer Operations team.

Renoviso is a rapidly growing, venture-backed startup that is transforming the home improvement industry by providing transparent online pricing and superior project management.  This is a great opportunity for a smart, self-­starting, highly motivated problem-solver to help build the next great Boston­-based company alongside a team of startup veterans.

Responsibilities

  • Work closely with the Sales and Installer Operations team to build estimates and outline...

Boston |

Company Description

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in customer support. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and...

Waltham |

The primary function of the Customer Success Engineer (CSE) is to work with customers in identifying, resolving, and preventing issues using Actifio products.  In this role, you will build technical skills around Linux, Databases, Scripting,  and Systems Architecture, not to mention great career growth within the team. We ask for strong technical aptitude and excellent communication skills.

Responsibilities/Key Tasks

  • Responsible for providing technical support to Global Actifio customers and partners, both electronically
    and via telephone for any...
Franklin |

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology...

Boston |

About Celect

Celect is a venture-backed company based in Boston with the mission of bringing science to the art of retail. Celect has built a SaaS cloud-based predictive platform that provides actionable insights to retailers by understanding how their customers choose. Founded by MIT professors and based on award winning science on choice modeling, Celect has built an experienced team of data scientists and retail experts, and a development team that is changing the way retailers make decisions. We are looking for smart, hard-working, and fun colleagues...

Boston |

About Starry:

Starry is reinventing how people connect to the internet. Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

Why you'll love working here:

Starry is a fast-growing company,...

Cambridge |

Travel Operations Coordinator
EF Education First
Cambridge, MA

Are you passionate about travel? Do you thrive in a fast-paced environment? Can you work both independently as well as part of a team? Do you ever wonder what your gate agent is furiously typing into their computer when you check in at the airport? If so, you might be the ideal Travel Operations Coordinator for EF Education First, the world leader in international education.

The Role

We are looking for an ambitious and highly...

Waltham |

Two key job responsibilities is salesforce.com administration and business analysis

Salesforce Administration

Serve as Salesforce.com administrator for all users, troubleshoot and support end-users to insure that Salesforce.com meets their needs and keep pace with changes in program operations, policies and/or procedures.

Daily administration and support of Salesforce application including but not limited to managing multiple user setup, profiles and roles, customization of objects, workflows, fields, page layouts and validations.
Develop and create customized...

Boston |

ezCater is the worlds largest online marketplace for catering a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. Were backed by $320 million in venture funding and valued at over $1 billion. Our mission is to power the worlds catering, and well make...

Boston |

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across NA.

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: Make Every Customer Successful. Our mantra is what drives us to ensure that all of Brandwatchs clients get the very best out of our technology. In the ever changing world of social media we are constantly...

Boston |

At the core of our business is the global customer success team. Over 80 people across 9 offices, all working towards one mission: Make Every Customer Successful. Our mantra is what drives us to ensure that all of Brandwatchs clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business...

Boston |

Workforce Administrator - Scheduling

Wayfair is looking for an experienced leader to manage our expanding scheduling footprint nationwide. Part of Wayfairs Workforce Planning department, the Workforce Manager role has several core responsibilities in supporting Wayfairs Customer Service and Business to Business (B2B) organizations:

  • Provide real-time monitoring via available tools
  • Perform continual analysis of current performance and adjust staffing plans to achieve goals set by the business
  • Maintain constant communication with...
Boston |

Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations.Ourcore valuesdrive the way we conduct business every day and define our company culture. Were growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS)...

Boston |

Position Overview

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional...

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than nine million students receive a better education because of Panorama, and we hope to serve many millions more students in the...

Tewksbury |

TimeTradeis growing and thats great news for you! We are looking for someone to add to our Service Delivery team. We dont want just any someone, we want extraordinary!! Are you vibrant, hard working, and looking for a new challenge? Are you great with customers? Do you thrive in a multi-taking environment? We want someone who enjoys helping others and is open to being helped; someone who knows how to self-manage their tasks and time and works well independently and in a team. We need a technically skilled fast learner with the ability to know when to make a decision and...

Boston |

Customer Success Manager, Tier 2
Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty....

Waltham |

Care.com is the largest and fastest-growing technology platform for online care services, helping families, businesses, and corporate employees find high-quality care for their kids, pets, parents, and homes. We're seeking innovative, entrepreneurial, and genuinely nice people to join our collaborative team. If that describes you, we want to hear from you! A career at Care.com offers countless ways to grow and have a real effect on a young, exciting company.


Overview:

We are looking for talented individuals that are interested in working as a Backup Care...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and...
Boston |

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 30-45 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

AboutCultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

Boston |

Location: Boston, MA

As an ​Account Manager you will be responsible for supporting & developing our growing branded customer base. You will be in charge of a rapidly expanding portfolio of FMCG brands and you will be their main point of contact.

As the face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer​'s organization​. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities...

Watertown |

Liaison, a Glassdoor’s Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!! 

 

The Role: Sales & Business Operations Manager or Analyst is responsible for creating processes and operational reports...

Boston |

Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, Singapore, and London, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The...

Boston |
It’s an exciting time to join BookingBug. We’re scaling up our teams, and looking for an experienced Customer Success Manager to join our team. Customer Success is the term we use for ensuring our customers get the very best value from BookingBug. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy – ultimately ensuring customer fulfillment and success. 
 
You will be responsible for leading post-sales efforts including...
Boston |

ThriveHive is seeking an experienced Customer Success Specialist. ThriveHive is a dynamic and fast-paced work environment in an industry that is constantly evolving. We’re looking for a great communicator with a passion for small business marketing and the ability to troubleshoot and solve technical and other related issues to ensure a great experience for our customers. You will be tasked with responding to customer inquiries regarding technical issues and basic marketing concerns by phone, email, and live chat. You will be interacting with lots of great people from around the country...

Boston |

Overview

As a Technical Web Analyst on the Care Analytics team, you’ll be responsible for developing success measures and providing in-depth analysis of our digital-engagement strategy for customers seeking web support. Transitioning from a legacy self-help experience to a brand-new experience powered by artificial intelligence (leveraging our own Bold360 ai platform), we are radically enhancing our users’ capabilities and creating an even more frictionless support experience. This role is critical in our ability to make a successful transition.

...

Boston |

Overview

The Customer Success Manager works proactively with our customers and in close connection with LogMeIn’s sales, marketing, onboarding and inbound care teams to manage complex customer engagements and to ensure success after the sales and onboarding process. If you are technically savvy, love wowing customers and will go above-and-beyond to serve our customers, this role is for you!

Responsibilities

  • Proactively connects with customers to gain an understanding of their needs and ensure they understand and find...
New York |
In GSO, we pride ourselves on creating partnerships that enable clients to trust and believe we are the #1 growth driver for their business. To achieve this goal and exceed it in the future, we’ve created a specialized function to partner with sales pods to create client-specific actionable and valuable business insights to our partners. The Clients Insights Planner will focus on priority clients, their business, and bringing incremental value through data-driven storytelling. They will leverage industry desk research in addition to Facebook data, tools and proprietary research to...
Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman®. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives....

Framingham |

​The Opportunity: 

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists work with customers at the beginning and throughout the duration of their customer lifecycle to ensure that their world class employee recognition programs are seamless, effective and fully adopted. Customer Success Managers and Specialists work together delivering the results desired for both the client and Workhuman®.

Customer Success Managers and...

Waltham |

We are searching for a program manager to lead multiple automation deployment programs. The expectation is that you bring in program management experience, learn quickly, and can work both independently and across the organization effectively. You will manage a team of deployment engineers and work with the go-to-market team to make our customers successful. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. This is a unique opportunity; you will have an immediate impact on the development of our company.

Key...

Cambridge |

Student Services Manager, EF Executive Language Institute

Summary

Based at our Cambridge, MA location, the Student Services Manager is responsible for overseeing all non-academic aspects of the student experience at our Executive Language Institute. This dynamic position includes everything from customer service, to accommodation and capacity management to sourcing and leading activities and keeping our social media updated! This is an excellent opportunity to work with people from around the globe and advance your career with the worlds...

Boston |

There's going to come a day when you need to get something notarized. When that day comes, wouldnt you rather do it from your kitchen? In the same time it takes to make a sandwich? Notarize is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarizations. We're helping people execute the most important transactions of their lives and streamlining operations for countless industries.


If you want to help customers fundamentally change the way...

Boston |

Mobile Engagement Consultant

Localytics provides a digital engagement platform for many of the worlds top app publishers including ESPN, The New York Times, Microsoft, and The Weather Channel. Our customers rely on us to keep their mobile users happy and engaged. We provide tools to drive great app experiences including push messaging, mobile analytics, predictive analytics, and individualized in-app experiences.

Job Description

The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC)...

Cambridge |

Traveler Support Specialist
EF Explore America
Cambridge,MA

Bring your energy, attention to detail, initiative and excellent customer service skills to this unique position. We are seeking dynamic candidates to help drive the success of our growing business.

The Role

This is your chance to break the mold of a typical customer service representative by combining exceptional communication skills, strong sales instincts, and a solution-oriented attitude to...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Framingham |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management to condition...

Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Boston |
In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.
Enter Salsify. Salsify is a product experience management platform. We power the...
Boston |

Enterprise Support Specialist - Weekend Shift


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food...

Boston |

Enterprise Support Specialist - Weekend Shift (Bilingual Spanish)


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our...

Boston |

Technical Brand Manager


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is...

Boston |

Enterprise Support Specialist - Daytime (Bilingual)


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our...

Boston |

Senior QA Manager of Test, Build, and Release


Here at Grubhub weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is memorable, restaurant owners get more business...

Boston |

Product Manager

Here at Grubhub weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time...

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