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381 Jobs Listed
Boston |

Position Overview

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional...

Waltham |

SHYFT was founded on a simple yet powerful idea through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.


Position Summary

As Solution Consultant at SHYFT, you will...

Boston |

Location: Boston

Business Analyst, Forecasting & Analytics

Wayfair is seeking a motivated, analytical individual to join the Workforce Management, Forecasting & Analytics team. The right candidate must possess acute business acumen and be relentlessly curious about all facets of Wayfairs Sales & Service model and how the various aspects of workforce planning fit together. Coupling quantitative and data visualization skills with a strong ability to communicate and a desire to continually improve process, the Business Analyst...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with...

Boston |

Customer Success Manager
Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments as we work in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This position is a key technical support role within our Intelligence Services Automation/Advisor group. The primary responsibilities include...

Cambridge |

Program Advisor
EF High School Exchange Year
Boston, MA


About Us

EF High School Exchange Year sponsors international high school students who spend a semester or academic year living with host families across the United States. In order to provide exceptional support for these students, we seek to hire a Program Advisor with a track record of proven success in the education sector, volunteer management, teenage mentorship, or other related field. In this dynamic role, the Program Advisorworks from our Cambridge national...

Cambridge |

Bilingual Traveler Support Specialist
EF Explore America
Cambridge,MA

Bring your energy, attention to detail, initiative and excellent customer service skills to this unique position. We are seeking dynamic Spanish speaking candidates to help drive the success of our growing business.

The Role

This is your chance to break the mold of a typical customer service representative by combining exceptional communication skills, strong sales instincts, and a...

Boston |

Looking for a way into the software startup world but didn't major in computer science? ClearCompany, based in Boston, Fort Collins, and San Francisco, is looking for an entry-level Client Solutions Specialist to help keep up with record-breaking sales of our cloud-based talent software. With over 2,000 clients and a decade under our belts, we're here for the long haul, but we retain the horizontal, open, and results-focused culture of a lean startup. Besides helping our clients succeed, this role will build your portfolio with a huge range of skills and experience. You'll gain exposure...

Boston |

For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As an SMB Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see...

Boston |

For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As a Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see value...

Boston |

ClearCompany is a Boston, San Francisco, and Fort Collins-based provider of cloud-based talent software used by over 2000 companies across the US. As a small/startup company, ClearCompany provides an outstanding opportunity to develop entrepreneurial leadership skills in a practical, results-based environment where every contribution has a visible impact on the bottom line. Now in our 11th consecutive year of double-digit growth, ClearCompany delivers a robust product line and business model with proven success in the market.

The Role:

Are you a ...

Boston |

ClearCompany is a Boston, San Francisco, and Fort Collins-based provider of cloud-based talent software used by over 2000 companies across the US. As a small/startup company, ClearCompany provides an outstanding opportunity to develop entrepreneurial leadership skills in a practical, results-based environment where every contribution has a visible impact on the bottom line. Now in our 11th consecutive year of double-digit growth, ClearCompany delivers a robust product line and business model with proven success in the market.

The Role:  

As a Senior...

Boston |

We’re looking for smart, driven collaborators to join us and help us support our rapidly growing community of customers. As a customer success manager, you will be an integral member of our Customer Success team. You will drive adoption and ensure customers achieve their desired outcomes with Crayon.

What We're Looking For

  • High Wattage. Did we already say smart? You love a good challenge and learning new skills, technology, and more.
  • Team Player. Emotional intelligence is a must. You enjoy working in a team environment, supporting...
Watertown |

Purpose

Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

The Director of Account Management, reporting to...

Watertown |

Purpose

Liaison, recently named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people. Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up. Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!

The Help Desk Specialist is a broadly-...

New York |

Eze Software is seeking a Project Delivery Manager to join our New York office. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Project Delivery Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to execution and testing
  • ...
New York |

Eze Software Group is seeking a new Customer Success Manager to join our growing Manhattan office. If you like working with cutting edge technology in a collaborative, award winning environment then we want to hear from you!!

 

About The Role: The Customer Success Manager's core responsibility is to manage the service relationship with Eze Software’s asset management clients. A successful candidate will be skilled at nurturing effective relationships with existing enterprise clients, ensuring timely delivery on project plans, allocating resources, communicating with...

New York |

Eze Software Group is seeking an Implementation Consultant to join our Product Engagement Accounting Team in New York.. The Product Engagement group acts as subject matter experts within the industry, providing insight into best practices within their area of expertise.  In this role, you will specifically work with the Eze Portfolio Management System. The Eze PMA is a real-time, multi-asset class portfolio modeling, management, and accounting solution used and trusted by more than 200 buy-side firms, in over 30 countries. The Eze PMA can improve decision making, increase productivity...

New York |

Eze Software Group (Eze Software) is seeking an Engagement Manager to join the New York Client Engagement team. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Engagement Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to...
New York |

Eze Software Group is seeking an Associate Director to join our Product Engagement Group in New York/Boston. The Product Engagement Group acts as subject matter experts across various disciplines within the industry and our products.  The Group’s main responsibility is to implement products, workflows, and custom solutions.   The Professional Services team is a technical consulting team that creates custom solutions, including reports, plugin code, calculations, columns, and schemes.  The aforementioned customization layers span the Eze Investment Suite, including Order Management,...

New York |

Eze Software Group (Eze Software) is seeking an Associate Engagement Manager to join the Compliance Product Engagement Team in its New York office. If you like working with technology and participating in projects in a fast-paced, high energy environment, we want to hear from you!

 

This position serves as the foundation for a career in software product implementation. The software deliverables will integrate with the client’s trading workflows through pre & intra trade compliance and be at the core of the Compliance Officer’s compliance reviews and reporting.  We...

Boston |

Eze Software Group (Eze Software) is seeking a Data Insights Analyst to join the Operations team within our Client Services group. Eze Software is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem. 

The Operations team, a pivotal part of our Client Services group, works to deliver clear, insightful, and...

Boston |

At Ellevation, we develop world-class software to help school districts and educators support the fastest growing population of K-12 students: English Learners (ELs). By combining great products, student data, and research on best practices, Ellevation helps school districts transform their EL programs and ensure all students can achieve their highest aspirations.

We are a fast-growing, mission-driven technology company, partnering with over 750 public school districts all across the country. We are well-capitalized, have a strong and growing team, and are continuously focused on...

Boston |

About Ellevation:

At Ellevation, we develop world-class software to help school districts and educators support the fastest growing population of K-12 students: English Learners (ELs). By combining great products, student data, and research on best practices, Ellevation helps school districts transform their EL programs and ensure all students can achieve their highest aspirations.

We are a fast-growing, mission-driven technology company, partnering with over 750public school districts all across the country. We are well-capitalized, have a strong and...

Boston |

Support Genius - Weekend Shift (Bilingual Spanish)


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners...

Boston |

Support Genius - Overnight (Bilingual)


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food...

Boston |

Genio de Soporte - Horario Extendido


Ven y nete al equipo de LevelUp en nuestra oficina en Boston para ayudar a construir la prxima generacin de pagos mviles. Nosotros conectamos restaurantes y usuarios con una experiencia nica que mezcla herramientas analticas, lealtad y recompensas. Y ahora como parte de la lder nacional de rdenes mviles, LevelUp-junto a Grubhub- est en primera lnea creando una solucin an ms completa para restaurantes.

Nos enorgullece nuestro ambiente de trabajo inclusivo y colaborativo...

Burlington |

We are looking for an experienced senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.
 
About the Team:

  • You will join a team of bright, fast-paced professionals, supporting...
Cambridge |

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties....

Burlington |

We are looking for an experienced Technical Support Engineer to join our Technical Support department. This position will work with our Customers providing product support, troubleshooting and resolving technical issues. The ideal candidate is self-motivated, friendly, out-going, enjoys technology, working independently as well as on teams and transitioning knowledge to customers and co-workers.  This is an exciting opportunity to help build our fast growing international company and your career. The ideal candidate will be passionate about technology and learning.  This position is...

Burlington |

Everbridge seeks an experienced, customer-focused Senior Customer Transition Manager to own the swift transition of acquired/merged customers over to the Everbridge platform. This hybrid role requires a high degree of sales acumen, coupled with unparalleled client support discipline. The Senior Customer Transition Manager will focus on converting customers to our product platform, which requires a proven track record of driving new, incremental sales opportunities.

The Senior Customer Transition...

Burlington |

Everbridge seeks a well-organized multi-tasker with proficient communication and technical skills to serve as the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. The Customer Implementation Specialist is expected to work with new customers to implement Everbridge software to accelerate their time to value, ultimately leading to contract renewals and growth revenue opportunities.

This exciting role will be a member of a new customer transition “tiger team” responsible...

Watertown |

We are looking for an Onboarding Operations Associate to join our Onboarding team within our Customer Success organization. Your job will be to support multiple service lines through your involvement with request processing and fulfillment, project staffing, workforce management, and data analytics.  But enough about us; let’s talk about you.

You are a strong communicator and excel in building internal stakeholder relationships. You find creative ways to execute, even when there’s not a predetermined path to follow, and can easily influence others on your team. You hold...

Boston |

Gain valuable experience working with the Product Design & Experience team at Buildium, a fast-growing property management software company in Boston!Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to bring on an innovative and customer focused leader to support the success and growth of Drift customers with 1,000+ employees. This leader will be responsible for building and executing a team and a strategy for our enterprise success team in both our Boston and San Francisco locations.

What youll be doing on the...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to add more Customer Success Managers to our growing Customer Team in Boston and San Francisco!

What youll be doing on the Customer Success team at Drift:

Customer Success Managers at Drift embody the following core values and qualities. Do these describe you?

  • Customer Centricity:...
Boston |

Overview

Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, London, and Singapore, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients...

Waltham |

We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has opportunity for the candidate to grow with the company and take on additional responsibilities over time. This unique role requires a mix of hands-on technical capability...

Waltham |

We are searching for a deployment engineer to lead the implementation of our robots in warehouses. The expectation is that you are fast learning, independent and can work with engineering, sales, and project management to make our customers successful. The ideal candidate will be able to grow with the company and take on additional leadership roles over time.

This is an exciting opportunity to have a real impact on the success of our automation platform. You will work across disciplinary lines on a close knit, highly motivated team.

Key Activities:

...
Boston |

Manager of Customer Success Management

Company Description
Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 7,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that...

Boston |

Digital Experience Engineer

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the...

Boston |

CloudHealth Technologies is looking for a Professional Services Engineer to join our growing Professional Services team. The Professional Services Engineer will be part of the Customer Success organization and will deliver quality services to our client base resulting in higher client satisfaction and clients for life.


About You:

You have a passion for problem solving and a strong desire for partnering with customers. You are a self motivated individual who takes pride in their ability to deliver high...

Boston |

Klaviyo is looking for a director to lead our support team. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- its critical that were experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering...

Boston |

About Tufin

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack...

Cambridge |

Description


Oversee People Operations alongside the Product team. Partner with key stakeholders across Legal, Customer Experience, Marketing, Product, and Engineering to support the company in delivering the highest quality of childcare.



Responsibilities


Further develop the People team at CozyKin:

-Leverage a deep understanding of People Operations and the...

Boston |

Workforce Administrator - Scheduling

Wayfair is looking for an experienced leader to manage our expanding scheduling footprint nationwide. Part of Wayfairs Workforce Planning department, the Workforce Manager role has several core responsibilities in supporting Wayfairs Customer Service and Business to Business (B2B) organizations:

  • Provide real-time monitoring via available tools
  • Perform continual analysis of current performance and adjust staffing plans to achieve goals set by the business
  • Maintain constant communication with...
Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Boston |

RESPONSIBILITIES:

Accountable for up managing multiple fast-paced projects - up to 25+ at any given time
Responsible for the renewal and expansion success of all assigned accounts. You ensure that the customer derives maximum value from their investment in Seismic, utilizes all of their licenses, identifies new opportunities, and collaborate with Sales to ensure growth and expanded footprint
Partner with Solutions Engineers and Solutions Consultants to manage accounts and ensure success of new customer use-cases
Work closely with the customer to identify a...

Boston |

Here at Seismic, a crown jewel in the Boston tech community, we are growing tremendously and are looking to expand our Solution Architecture team with an energetic, passionate, highly capable, self-starter who will work directly with our Fortune 500 customer base tackling implementation and highly visible data projects.

The Implementation Engineer will work under the direction of a Solution Architect to design, develop and implement complex client projects with Seismic. The candidate will be responsible for the implementation, testing and deployment of client solutions that...

Boston |

Supporting our customers is at the heart of everything we do at Seismic. Our Community Manager (CM) is responsible for the external Seismic Community, an online social platform powered by Lithium Software. The Seismic Community enables customers, partners and employees of all levels, to explore, access, and share knowledge with Seismic subject matter experts and other Seismic customers and partners. It is designed to offer our customers a new way of working, allowing them to learn, share and develop information solutions with Seismic in a secure and engaging environment.

The CM...

Boston |

Company Overview

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. Were driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, were able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.

Are you someone who wants to create...

Boston |

Director of Customer Success Management

Company Description
Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 7,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that...

Cambridge |

Trip Consultant, Customer Service
EF Ultimate Break (a division of EF Education First)
Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

AboutCultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

Bedford |

Do you enjoy programming and working with people? Become a technical consultant for Kentico Software and help our clients with their projects. Must work from our Bedford, NH office.

What will you do?

You will work with our clients and partners when they need advice from an expert. When they need help solving their implementation problems, you will work with them to figure it out.

You will enjoy a wide range of tasks and activities! Your primary responsibilities will include:

  • Consulting

You will be advising...

Watertown |

Purpose

 

Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

 

 

As a...

Bedford |

Kentico Software, LLC is currently looking for a Territory Sales Manager to help actively prospect and grow client and partner opportunities for the Kentico platform across the North American market. You will lead partner recruitment/onboarding and new business growth across an assigned territory. This position requires you to work at the office in Bedford, NH.

Responsibilities:

  • Meet or exceed assigned sales objectives and quotas
  • Growth the business relationships with new and existing clients and solution partners
  • Identify...
Cambridge |
Position Overview:
Quick Base is looking for a Senior Director of Customer Success to lead a team 20+ Customer Success Managers and 4 Managers of CSMs (and growing).  We are looking for a strong leader with experience growing a high performance team that brings best practices based on 10+ years of experience in software, services and customer success.
 
The ideal candidate will have experience in a senior position managing customers and technical solutions in a SaaS model, software SaaS platform experience is preferred. He or she...
Boston |

You will lead work with customers to to define and achieve business goals with BlueConic use cases that may extend beyond Web/mobile to CRM and all aspects of marketing and analytics. You will collaborate with product management on features important to our customers.

Aside from having an awesome sense of humor, we are looking for someone with a combination of the following skills:

  • Your background is in computer science or developer and a technical bachelor’s degree is strongly preferred
  • Hands-on experience working with customer data...
Nashua |

Akumina, the world’s leading digital workplace software platform, empowers enterprises to easily build and deploy personalized digital experiences to any audience. This allows organizations to focus on driving quantifiable increases in employee engagement, productivity, and collaboration while ensuring they get more out of their investment in Office 365, Azure, and non-Microsoft enterprise cloud applications. Akumina’s customers include Whole Foods Market, The Boston Red Sox, GlaxoSmithKline, iRobot, The World Trade Center and the United States Federal Government to name a few....

Burlington |

Who we are

EtQ is the leader in Quality and Environmental Health and Safety Management Software Solutions in the industry.  Founded in 1992 by principals with over 20 years of experience in enterprise software applications and over 20 years of experience in compliance management, EtQ is the preferred solution for Fortune 100 companies and startup companies alike. We work with some of the largest organizations in the world such as Boar's Head, Chobani, FujiFilm, US Airways, Kimberly-Clark, Virgin America. 

Who are we looking for

...
Waltham |

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution...

Framingham |

The Opportunity:

Globoforce Strategy and Consulting (SC) team is looking for an innovative Manager, Learning Programs with experience and expertise in developing educational materials to support creation of best-in-class learning assets that will drive best practice adoption and program success with existing and prospective clients. The ideal candidate will be a primary driver of the vision for our customer educational efforts and will thrive in a collaborative environment working closely with internal and external stakeholders.

The primary...

New York |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

Framingham |

The Opportunity:

The Production Artist, within the Strategy & Consulting team, is responsible for developing communications in support of our customers’ recognition program launches and their ongoing success. This role centers around producing exciting visual collateral for our customers’ internal, employee communications campaigns as well as the production of webinars for their recognition programs.

Do you have a knack for turning other people’s design concepts into engaging visual campaigns? Do you love technology and innovating new approaches to...

Framingham |

Summary:

The Implementation Project Coordinator will work with vendors, scheduling, communicating expectations and following up are just a few of the skills we are looking to tap into. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base which is in need of your resource planning skills, then this is the role for you!

Responsibilities:

  • Ensures all devices are installed on-time with minimal re-work, meeting the client’s requirements and ensuring devices are functioning properly
  • Conducts the...
Boston |

IT and Business leaders have a problem. The imbalance between the business application requirements and ITs ability to meet their needs is so great they have to take a different approach. They must collaborate. They must be agile. IT must empower the business to participate in its own rescue. Said differently, they need help transforming their enterprise into a high-performance provider of solutions, and Mendix has the people, domain expertise and technology platform to bring the groups together for success.

Mendix provides a...

Boston |

Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is memorable, restaurant owners get more business and individuals across the country...

New York |

We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.

Who were looking for:

Starry is seeking an experienced Sr. Radio Network Planning Engineer to join our growing team. You will directly support the Network Design and Deployment group by developing the wireless network...

New York |

About Starry:

Starry is reinventing how people connect to the internet. Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

Why you'll love working here:

Starry is a fast-growing company,...

Boston |

We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.

About Starry:

Starry is reinventing how people connect to the internet. Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on...

Boston |

In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.

Enter Salsify. Salsify is a product experience management platform. We power the seamless exchange of product content that powers today's...

New York |

Who We Are

Pixability is a video advertising software company that uses data science to optimize large, complex campaigns across YouTube, Facebook, Instagram, and Connected TV. The companys industry-leading optimization and insights solutions are independently verified by the YouTube Measurement Program, the Facebook Marketing Partner Program, Oracles Data Clouds Moat Measurement, and other third parties. Pixabilitys suite of solutions are used by the top media agencies and brands including Dentsu-Aegis, Havas, Interpublic Group, Omnicom, Publicis, and WPP, as well...

Boston |

Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently noted in Forbes Next Billion Dollar Startups List as a Unicorn. Ourcore valuesdrive the way we conduct business every day and define our company culture. Were growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS...

Cambridge |

Click here for a quick interview with the hiring manager!

Are you ready to join a startup thats transforming the education landscape? At edX, we provide world-class education to everyone, everywhere. EdX offers highly driven intellectually ambitious individuals an opportunity to work in a dynamic mission-driven organization.

edX is seeking a Customer Support Associate to join our growing Support Team. CustomerSupport Associates help learners resolve questions across a variety of course...

Boston |

Position Overview

The Manager, Customer Adoption is responsible for expediting Rapid7s customers time to value and ensuring ongoing success by engaging and driving usage of Rapid7 solutions. Rapid7 is looking for a candidate with strong communication skills, a history leading teams that help customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging...

Waltham |

Salesforce Administration

Serve as Salesforce.com administrator for all users, troubleshoot and support end-users to insure that Salesforce.com meets their needs and keep pace with changes in program operations, policies and/or procedures.

Daily administration and support of Salesforce application including but not limited to managing multiple user setup, profiles and roles, customization of objects, workflows, fields, page layouts and validations.
Develop and create customized reports and dashboards.
Logging, troubleshooting and tracking identified system...

Lexington |

Come join a winning team!

If you don't look forward to going to work each day, then what's the point? Take a walk around our offices and youll see a serious group of professionals who dont take themselves too seriously. Our team thrives on collaboration and sharing ideas, whether in a cross functional meeting or at one of our impromptu parties.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact. And a commitment to having fun.

We are looking for...

Boston |

Are you great at building relationships? Do you love data and presenting it to others? Smirking a bit because those first two questions seem too on the nose? Then you may just be a perfect fit for the Client Strategist role at ProfitWell.

As we grow, our current customers are valuable resources for future engagements and we want to nurture these relationships in a fun and thoughtful way. Thats where the Client Strategist comes into play. You should be a natural at establishing rapport, asking questions, and building meaningful relationships to the benefit of both our customers and...

Boston |

About Celect

Celect is a venture-backed company based in Boston with the mission of bringing science to the art of retail. Celect has built a SaaS cloud-based predictive platform that provides actionable insights to retailers by understanding how their customers choose. Founded by MIT professors and based on award winning science on choice modeling, Celect has built an experienced team of data scientists and retail experts, and a development team that is changing the way retailers make decisions. We are looking for smart, hard-working, and fun colleagues ready...

Boston |

Threat Stack enables DevOps and SecOps teams to innovate and scale security by providing full-stack security observability from the control plane up to the application layer. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine cloud-optimized intrusion defense, continuous security monitoring, and proactive risk assessment to help security and operations teams detect security incidents, achieve compliance, and secure infrastructure in transition.

At Threat Stack, were building a continuous monitoring platform...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The Customer Experience team is looking for someone who can help complete time-consuming analysis so that we're better prepared to make decisions that positively affect operation and customer experience/success plans. This work will help us identify and scope problems to ensure that the solutions we design will be informed by data and sound analysis....

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Product Trainers are part of Recorded Futures Customer Success team, which is responsible for...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role: As a Associate Solutions Architect, your primary responsibility will...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

The Intelligence Services Operations team is seeking a Business Analytics intern to work out of...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Cyber Threat Analysts work as part of our Analyst Services team that partners with...

Cambridge |

Traveler Support Specialist
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts...

Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Boston |

Promoboxx is the only retail marketing platform, powered by brands, that connects and aligns national manufacturing brands with independent, specialty retailers to increase local awareness and sales. We are proud to partner with leading brands, including Chevrolet, GE Appliances, New Balance and The North Face, to transform the way retailers and brands market together at a local level. Promoboxx is rapidly expanding, and we are looking for the next retail trailblazer to join our team!

The Customer Success Manager will be responsible for driving customer adoption and success...

Boston |

We’re seeking an eager and intelligent individual to join our field operations team.

This opportunity enables you to play a significant role in our company’s growth by helping us build great relationships and deliver a top notch quality experience for our customers and installers. If you're up to the challenge of delivering the best experience for our customers and improving our platform to enable our install teams to be successful, we want to hear from you.

Your Responsibilities

  • Coordinate in-home consultations, installations, deliveries, and service...
Boston |

Location: Boston, MA

About Celect

The Celect team is passionate about bringing truly innovative products to the market. We are focused on building something which solves a big problem in a way never done before while delivering an exceptional customer experience. As a Sr. Data Analyst at Celect, you will be a key member of the Customer Success team, responsible for working with today’s leading retail brands to help them get the full value of the Celect Optimization Platform.Our ability to understand underlying data needs from the...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Boston |

Position Summary

We are seeking exceptional candidates with an entrepreneurial drive and passion to join BCG’s expanding Product Business Unit for the Senior Delivery Analyst position. As the Senior Delivery Analyst, you will be supporting one of our flagship products, Marketing Catalyst. Marketing Catalyst is a cloud-based solution that provides data ingestion, cleaning, analysis/optimization and visualization to support data-driven investment decisions. It is designed to systematically deliver marketing return on...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Client Development Director position in BCG’s new product business. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s product capabilities are housed...

Boston |

Position Summary

The Global Business Development & Program Director assists the Product Business Unit Leader and the Global Business Unit Senior Director in the leadership and management of the overall Product business.  The Global Business Development & Program Director is crucial in driving the development of the Product business including implementing strategy, strategic alliances, knowledge, IP development, marketing initiatives, etc.  Additionally, the Global Business Development & Program Director will participate in and/or lead...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Global Solution Delivery Director position in BCG’s new software product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for the full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the 10th fastest growing private company in Massachusetts, and named ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years.  Our expansion has created the need for talented Sr. Customer Success Managers ...

Boston |

Renoviso is a rapidly growing, Boston-based, startup with an ambitious vision to completely transform how homeowners and commercial properties complete renovation projects.  We have done 1,400+ residential projects in the last 2 years and we recently launched our commercial division. To support this expansion, we are looking for an eager and intelligent professional to focus on managing our commercial projects.

 

The position will blend your time between on-site and in-office where you will be hyper-focused on successful project completion and assist in...

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