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393 Jobs Listed
Boston |

Threat Stack enables growth-driven companies to scale securely and meet complex cloud security needs by identifying and verifying insider threats, external attacks, and data loss in real time. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine continuous security monitoring and risk assessment to empower security and operations teams to better manage risk and compliance across their entire infrastructure, including cloud, hybrid-cloud, multi-cloud, and containerized environments.

At Threat Stack, were building a...

Boston |

Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We experienced 78 percent growth in 2016 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020.


While we live on different continents and work on...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

The Role: The consultant position is for our Intelligence...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role:As a Solutions Architect, your primary responsibility will be to...

Waltham |

The Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Franklin |

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team...

Boston |

At Buildium we’re always looking for smart, driven, enthusiastic professionals who want to join our sales organization. We’re passionate about helping small businesses succeed, while setting the highest standard for the way business should be done. Those aren’t just words on our wall — they are words we live by. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.

Buildium is an all-in-one property management software designed to help real estate professionals take control...

Boston |

Promoboxx is the only retail marketing platform, powered by brands, that connects and aligns national manufacturing brands with independent, specialty retailers to increase local awareness and sales. We are proud to partner with leading brands, including Chevrolet, GE Appliances, New Balance and The North Face, to transform the way retailers and brands market together at a local level. Promoboxx is rapidly expanding, and we are looking for the next retail trailblazer to join our team!

The Customer Success Manager will be responsible for driving customer adoption and success...

Burlington |

We are looking for an experienced Technical Support Engineer to join our Technical Support department. This position will work with our Customers providing product support, troubleshooting and resolving technical issues. The ideal candidate is self-motivated, friendly, out-going, enjoys technology, working independently as well as on teams and transitioning knowledge to customers and co-workers.  This is an exciting opportunity to help build our fast growing international company and your career. The ideal candidate will be passionate about technology and learning.This...

Boston |

DESCRIPTION

  • Strategic owner. Will own customer relationship for major life science customers
    • Will be responsible from sales handoff through renewals and expansion.
    • This includes:
      • Successful kickoff and expectation setting (in collaboration with Sales)
      • Project management during onboarding (in collaboration with Technical Ops)
      • Lead customers to value identification, realization, and ROI
      • Socialization of the project and key results within the account
      • ...
Framingham |

Position Description

Rave Mobile Safety is the leading provider of Public Safety software solutions. Growing rapidly with patented and award winning products, our SaaS portfolio keeps millions of people across the United States safe, secure and connected.  We are seeking an experienced, self-motivated, strategic, and results-driven Engagement Manager for Rave’s major accounts.  The Engagement Manager will be responsible for complementing Rave Mobile Safety’s innovations, best practices and capabilities with our valued customers’ business objectives and...

Boston |

We’re seeking an eager and intelligent individual to join our field operations team.

This opportunity enables you to play a significant role in our company’s growth by helping us build great relationships and deliver a top notch quality experience for our customers and installers. If you're up to the challenge of delivering the best experience for our customers and improving our platform to enable our install teams to be successful, we want to hear from you.

Your Responsibilities

  • Coordinate in-home consultations, installations, deliveries, and service...
Burlington |

Position Summary:

This shift is from 11:am until 8:00pm.  You are a driven achiever who loves personal and professional challenges. You thrive on solving complex problems and interacting with customers. You are calm under pressure and manage the details of multiple, time-sensitive projects with competing priorities, without breaking a sweat.  The actual internal title is Technical Account Manager.

HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to...

Burlington |

Position Summary:

You are a driven achiever who loves personal and professional challenges. You thrive on solving complex problems and interacting with customers. You are calm under pressure and manage the details of multiple, time-sensitive projects with competing priorities, without breaking a sweat.  The actual internal title is Technical Account Manager.

HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable...

Boston |

Location: Boston, MA

About Celect

The Celect team is passionate about bringing truly innovative products to the market. We are focused on building something which solves a big problem in a way never done before while delivering an exceptional customer experience. As a Sr. Data Analyst at Celect, you will be a key member of the Customer Success team, responsible for working with today’s leading retail brands to help them get the full value of the Celect Optimization Platform.Our ability to understand underlying data needs from the...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Boston |

Position Summary

We are seeking exceptional candidates with an entrepreneurial drive and passion to join BCG’s expanding Product Business Unit for the Senior Delivery Analyst position. As the Senior Delivery Analyst, you will be supporting one of our flagship products, Marketing Catalyst. Marketing Catalyst is a cloud-based solution that provides data ingestion, cleaning, analysis/optimization and visualization to support data-driven investment decisions. It is designed to systematically deliver marketing return on...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Client Development Director position in BCG’s new product business. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s product capabilities are housed...

Boston |

Position Summary

The Global Business Development & Program Director assists the Product Business Unit Leader and the Global Business Unit Senior Director in the leadership and management of the overall Product business.  The Global Business Development & Program Director is crucial in driving the development of the Product business including implementing strategy, strategic alliances, knowledge, IP development, marketing initiatives, etc.  Additionally, the Global Business Development & Program Director will participate in and/or lead...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Global Solution Delivery Director position in BCG’s new software product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for the full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core...

Boston |

Renoviso is a rapidly growing, Boston-based, startup with an ambitious vision to completely transform how homeowners and commercial properties complete renovation projects.  We have done 1,400+ residential projects in the last 2 years and we recently launched our commercial division. To support this expansion, we are looking for an eager and intelligent professional to focus on managing our commercial projects.

 

The position will blend your time between on-site and in-office where you will be hyper-focused on successful project completion and assist in...

Boston |

Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

This is a great opportunity for someone with a...

Boston |

We're seeking a superstar operations professional to join our Customer Operations team.

Renoviso is a rapidly growing, venture-backed startup that is transforming the home improvement industry by providing transparent online pricing and superior project management.  This is a great opportunity for a smart, self-­starting, highly motivated problem-solver to help build the next great Boston­-based company alongside a team of startup veterans.

Responsibilities

  • Work closely with the Sales and Installer Operations team to build estimates and outline...

Boston |
Cambridge Semantics is seeking mid- to senior-level Software Solution Engineers to apply our Anzo software suite to specific customer challenges. We're looking for smart self-starters with strong analytical and problem-solving skills who are interested in growing and deepening their knowledge in the Big Data space. Software Engineers who enjoy picking up new technologies, enjoy working with customers, and are motivated by the prospect of finding an excellent solution to tough problems can excel in our environment.

Key Responsibilities
    ...
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Population Health Client Management. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.  
 

Brief Overview: ...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Project Management Office Lead. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Training Specialist, Clinical Services. We partner with the top health systems, health plans, employers, and digital health companies to deliver video-based telemedicine visits via mobile and web. We are changing the way healthcare is delivered by enabling providers to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and energetic Project Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Manager...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Product Training & Communications Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:...

Westwood |

PURPOSE:

The Predictive Index (PI) is an award-winning workforce assessment platform. 60 years of proven science, assessment software, and our curriculum of management workshops make PI the perfect option for any company looking to assess, predict, and better manage their people anywhere in the world. Over 6,000 clients around the world use PI to define behavioral and cognitive job requirements, hire the best-fitting candidates, and keep them engaged. AT&T, DocuSign, the LA Clippers, Hugo Boss, and Subway are just a few of our notable clients.

...
Boston |

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Specialist you will be working with Profitero customers to help them with product...

Boston |

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Deployment Manager you will be the technical lead for our customers and primary goal is to ensure...

Framingham |

Job Description

Applause enables companies to deliver high-quality digital experiences on their apps, websites, IoT devices and more.  We do this by leveraging our community of over 300,000+ digital experience experts across the globe through our SaaS platform to test in real life environments, on real life devices.

As Director of Solution Delivery reporting to the SVP of Global Delivery, you will lead and grow a high-performing Services team supporting Applause’s Enterprise customers in North America. Our Solution Delivery managers engage our customers the moment a...

Cambridge |

Doorbell is a real estate technology company based at the Harvard Innovation Lab that empowers apartment building owners to boost building performance by offering their residents a fun, differentiated apartment experience driven by community. We use software and community management to revolutionize how we live in apartment buildings.

Our mission: To change the way people live in cities and apartments by making the entire experience much more community focused.

Our vision: Apartment buildings are places where residents truly belong and...

Boston |

About Celect

Celect is a venture-backed company based in Boston with the mission of bringing science to the art of retail. Celect has built a SaaS cloud-based predictive platform that provides actionable insights to retailers by understanding how their customers choose. Founded by MIT professors and based on award winning science on choice modeling, Celect has built an experienced team of data scientists and retail experts, and a development team that is changing the way retailers make decisions. We are looking for smart, hard-working, and fun colleagues...

Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Needham |
Job Duties
Deal directly with members and business owners via email, phone, and chat
Respond promptly to customer inquiries
Handle and resolve customer complaints within a 1-2 business day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
...
Boston |


As Delivery Manager, you will become a resident guru on how OwnerIQs platform works and use this knowledge to deliver industry-leading performance on competitive digital advertising campaigns from many of the largest advertisers. Delivery team members are at the forefront of our platform technology by working with management to formally roll-out new capabilities.


What you will do...

  • Act as escalation point and coordinate teams efforts on any campaign with performance, pacing, or profitability issues
  • Educate both internal and external...
Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, more than 900 school systems serving 9 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college...

Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, more than 900 school systems serving 9 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college...

Needham |

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

As the Copy Manager, you work across the TripAdvisor Experiences businessthe leaders in bookable things to doas a stakeholder in how we help our...

Boston |

Company Overview

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. Were driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, were able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.

Are you someone who wants to create...

Boston |

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with...

Waltham |

SHYFT was founded on a simple yet powerful idea through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.

Position Summary

As Sr. Solution Consultant on...

New York |

Jetsetter is seeking a Photo Intern to work in our NYC office.

The role will be part-time (20 hours per week).  TripAdvisor is looking for college students who would like to gain real world experience in an exciting digital media company.   

Responsibilities:

  • Liaise with Photo Editors to ensure high-quality photography needs met with timely delivery
  • Edit, resize, and color correct photos for JS Magazine features
  • Help run Instagram: select photos, write witty captions, deliver ideas to boost engagement and followers
  • Help run JS Pinterest...
Boston |

The pricing analyst is responsible for supporting the Pricing team at ProfitWell. The main responsibilities of the Pricing Analyst are:

- Communicating with clients via email and conference call

- Creating summary documents for the purposes of client education

- Creating surveys for the purposes of data collection

- Consolidating and analyzing data collected from surveys in Microsoft Excel

- Developing pricing strategy recommendations based on data analysis


Main Responsibilities

Communication...

Lexington |

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking aRenewals Managerfor our Lexington, MA office.

The Renewals Manager owns the responsibility...

Portsmouth |

Summary:

Bottomline Technologies Program Manager for CAGS On-Boarding Services leads from the front and drives results from their team to delight our customers. In this role, the individual is involved in the management of customer obligations and interactions with our sales, product, service delivery, revenue, and best-practice functions for assign high-value-customers (HVC).

The ability to work with HVC senior management and across the assigned CAGS project managers driven by the Bottomline program management oversight model results in meeting...

Boston |

ThriveHive is seeking an experienced Customer Success Specialist – Team Lead. We’re looking for a great communicator with strong leadership skills, and a passion for small business marketing. Effective troubleshooting skills are also required, as are the ability to solve technical and other related issues to ensure a great experience for our customers. This is a player/coach role and is a critical function to assume daily ownership of the customer success function. You will be responsible for the daily direction of the Customer Success Team, functioning as a main resource regarding...

Cambridge |

Happie is a tech-enabled recruiting service that combines human expertise with smart automation to fill our client’s open roles faster. Our lightning-fast, AI-based sourcing engine identifies the entire ideal candidate population. Our multi-channel outreach technology markets our client’s opportunity to candidates and activates the candidate’s interest in the role. Happie's human experts screen and deliver ready-to-interview candidates. Our clients hire as many as they need at a fraction of the cost of traditional staffing agencies.

This is a great opportunity to join...

Cambridge |

Happie is a tech-enabled recruiting service that combines human expertise with smart automation to fill our client’s open roles faster. Our lightning-fast, AI-based sourcing engine identifies the entire ideal candidate population. Our multi-channel outreach technology markets our client’s opportunity to candidates and activates the candidate’s interest in the role. Happie's human experts screen and deliver ready-to-interview candidates. Our clients hire as many as they need at a fraction of the cost of traditional staffing agencies.

As we grow dramatically we're seeking...

Cambridge |

Happie is a tech-enabled recruiting service that combines human expertise with smart automation to fill our client’s open roles faster. Our lightning-fast, AI-based sourcing engine identifies the entire ideal candidate population. Our multi-channel outreach technology markets our client’s opportunity to candidates and activates the candidate’s interest in the role. Happie's human experts screen and deliver ready-to-interview candidates. Our clients hire as many as they need at a fraction of the cost of traditional staffing agencies.

As we grow dramatically, we're seeking...

New York |
In GSO, we pride ourselves on creating partnerships that enable clients to trust and believe we are the #1 growth driver for their business. To achieve this goal and exceed it in the future, we’ve created a specialized function to partner with sales pods to create client-specific actionable and valuable business insights to our partners. The Clients Insights Planner will focus on priority clients, their business, and bringing incremental value through data-driven storytelling. They will leverage industry desk research in addition to Facebook data, tools and proprietary research to...
Boston |

Workable is changing the way companies find and hire great people. With thousands of enterprise users and millions in venture funding, we have built the best SaaS recruiting software in the world. With offices in Boston, Greece and London, Workable doubled in size the past year and continues to grow at a rapid pace.

For our Boston office, located in the heart of Fort Point, we are looking for a Customer Support Specialist. You will become the person customers rely on to get an important job done well. You will:

  • advise businesses on the best way...
Boston |

If you’re passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you.  You will have the opportunity to represent our company through speaking directly with our rapidly growing base of happy customers.  You will be educating, problem solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.  

You will become an expert in mission critical property management software and technical support.  With a strong...

Waltham |

We are searching for a program manager to lead multiple automation deployment programs. The expectation is that you bring in program management experience, learn quickly, and can work both independently and across the organization effectively. You will manage a team of deployment engineers and work with the go-to-market team to make our customers successful. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. This is a unique opportunity; you will have an immediate impact on the development of our company.

Key...

Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Boston |

The Restaurant Success Manager will operate as a key customer advocate for their assigned accounts driving customer satisfaction across their territory. This position will be responsible for key performance indicators of their assigned ~100+ customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable SMB customers.

Pivotal to this role is a strong value to understand customer empathy and to drive a high level of customer satisfaction across their customer base. This is a key role within...

Somerville |

To reinvent an industry, you have to build the best team.Join Formlabsif you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and building amazing support material to empower our users to innovate and create.

If you have a natural curiosity for new technology and a skill for resolving problems and communicating with...

Somerville |

Toreinventan industry, you have to build the best team. JoinFormlabsif you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our Customer Care team. We're looking for:

  • Expert teachers to help our customers learn 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Somerville |

Toreinventan industry, you have to build the best team.Join Formlabsif you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our Customer Care team. We're looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • ...
Boston |

ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States a $23.9 billion market. Our 3.3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. Were backed by Insight Venture Partners, Iconiq Capital,...

Needham |

TripAdvisor Experiences is seeking a Senior Supplier API Account Manager who has a strong understanding of API integration technology and can lead a team of Supplier API Account Managers (4+) to integrate new supplier accounts for the purpose of electronic communications between Experiences/Vacation Rentals and supplier reservation and software systems.

The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with suppliers and other system providers. Reports to the Senior Director, Connectivity & Attractions Tickets and...

Boston |

About Brightcove

Brightcove Inc. (NASDAQ:BCOV) is a leading global provider of powerful cloud solutions for delivering and monetizing video across connected devices. The company offers a full suite of products and services that reduce the cost and complexity associated with publishing, distributing, measuring and monetizing video across devices. Brightcove has thousands of customers in over 70 countries that rely on the companys cloud solutions to successfully publish high-quality video experiences to audiences everywhere.

Brightcoves Global Services is the...

Burlington |

SOLUTIONS ARCHITECT

We are looking for a Solutions Architect to join our team! This position is located in our corporate headquarters in Burlington, MA and will be a part of our Customer Success Team. We are looking for an outstanding candidate with 7+ years of cross-functional experience spanning customer/client-centric experience, sales, account management, and a technical prowess. If youre excited about this role, but do not meet 100% of the qualifications, we still encourage you to apply!

Qstreamers work in an open environment where curiosity,...

Waltham |

Boston Health Economics (BHE) has served the life sciences industry for the past 20 years, specializing in data analytic solutions and custom research services.Our clients include most of the worlds leading pharmaceutical, biotechnology, and medical device manufacturers. Our staff includes accomplished economists, health services researchers, clinicians, and business professionals, many of whom are internationally recognized.

We conduct creative and innovative research studies, most of which are geared toward publication in peer-review journals. BHE staff members have the...

Waltham |

BHE is an established research and data analytics company providing custom research services and novel platform solutions.Our mission is to provide actionable insights to support decision making for the life sciences industry, medical groups, and the payer community. Our continued growth has created opportunities at several levels.We are currently accepting applications for aSenior Research Analyst HEOR Modeling. This unique positionrequires the technical knowledge of health economic modeling methods and programming techniques/software in an effort to provide high...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Support Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

As part of the Technical Services team at American Well, the Integration Support Engineer...

White Plains |

By 2020, 83% of enterprise workloads will be in the cloud. This transformation introduces an ever-increasing set of complex tradeoffs for IT staff, such as whether to place workloads on-premises or public cloud, when and how to scale up or scale out workloads, and what resources to allocate without overprovisioning. To de-risk this transformation, IT organizations are turning to self-managing and real-time workloads. With 10+ patents on our technology, Turbonomic is the only platform that enables enterprises to prepare their businesses for the cloud and answers the most...

New York |

By 2020, 83% of enterprise workloads will be in the cloud. This transformation introduces an ever-increasing set of complex tradeoffs for IT staff, such as whether to place workloads on-premises or public cloud, when and how to scale up or scale out workloads, and what resources to allocate without overprovisioning. To de-risk this transformation, IT organizations are turning to self-managing and real-time workloads. With 10+ patents on our technology, Turbonomic is the only platform that enables enterprises to prepare their businesses for the cloud and answers the most...

Boston |

By 2020, 83% of enterprise workloads will be in the cloud. This transformation introduces an ever-increasing set of complex tradeoffs for IT staff, such as whether to place workloads on-premises or public cloud, when and how to scale up or scale out workloads, and what resources to allocate without overprovisioning. To de-risk this transformation, IT organizations are turning to self-managing and real-time workloads. With 10+ patents on our technology, Turbonomic is the only platform that enables enterprises to prepare their businesses for the cloud and answers the most...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Clinical Programs. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director, Clinical Programs will...

Boston |

Customer Success Account Managers (CSMs) are dynamic and diligent individuals responsible for new customer training, performance tracking, and proactive communications with assigned customers to ensure customer success.  CSMs are responsible for driving customer satisfaction, deployment, utilization, and ultimately, long-term growth of assigned accounts.    When required, CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers.  Experience in the healthcare industry...

Boston |

Location: Boston

Business Analyst, Forecasting & Analytics

Wayfair is seeking a motivated, analytical individual to join the Workforce Management, Forecasting & Analytics team. The right candidate must possess acute business acumen and be relentlessly curious about all facets of Wayfairs Sales & Service model and how the various aspects of workforce planning fit together. Coupling quantitative and data visualization skills with a strong ability to communicate and a desire to continually improve process, the Business Analyst...

Boston |

Support Genius - Weekend Shift


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants.


We take pride in our inclusive and...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Client Relationship Director, Health Plan. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Client Account...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Project Management Office Lead, Professional Services. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project...

Boston |

Catalants technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalants best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalants Expert Marketplace. Anonymized data from leading companies train...

Boston |

CloudHealth Technologies is looking for a seasoned Account Manager with prior experience managing strategic accounts, including account renewal, retention and expansion responsibilities. This role will report into our Customer Success organization.


About You: You're a high-energy, creative person who is eager to contribute to building and accelerating a company's growth across a diverse customer base. You pride yourself on having a deep understanding of each customers business, and how our products can help them achieve their...

Boston |

Overview:


Rapid7 is seeking a motivated individual to join our Applied Engineering organization as a Security Solutions Engineer. The Security Solutions Engineer works with the sales team in a pre-sales role to develop and position Rapid7s security solutions. They operate as an equal partner with the sales team, working to understand customer needs, propose the best solutions for their business, and secure the technical win. Part security practitioner and part business partner, Security Solutions Engineers go toe-to-toe in technical discussions with engineers.

Rapid7...

Boston |
Cambridge Semantics Inc. (CSI) is seeking a junior to mid-level project manager to act the as the customer-facing engagement lead on Anzo Smart Data Lake (ASDL) implementations. In this role, you will work closely with CSI Solution Engineering resources, orchestrating the team to align their efforts with customer requirements. You will also act as the primary customer contact for the engagement, leading daily scrum calls in an Agile methodology.

Ideal candidates should have a history of thriving in an environment that presents new challenges on a daily basis....
Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the US, we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of...
New York |

The role of the Twitter Catalyst Team Client Account Manager is to reignite growth and engagement from our middle tier accounts (Fortune 1000) by delivering best-in-class service and account management for a broad base of clients.

The Catalyst CAM will work across a variety of Client Partners who handle accounts in every vertical (Financial Services, Retail, Tech and Telco, Media and Entertainment, etc.) and will be charged with ensuring delivery, optimizations and a high level of customer service across their book of business.  Catalyst team members will be measured and...

Framingham |

The Opportunity:

As a Strategic Client Director of the Customer Success Team, you play a critical role in strategizing and growing enterprise level accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 

This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further development...

Boston |

Who We’re Looking For

An experienced, motivated individual to join our growing Customer Care team. Passion for working directly with customers and delivering awesome support experiences are must-haves!

Who We’re NOT Looking For

The perfect person. We’re a proudly imperfect team that makes mistakes, gets their hands dirty, and grows from each experience. We’ll take hard work, perseverance, and dedication to supporting your teammates over perfection any day.

If you’re an empathetic, thoughtful professional that has 2+ years working in a B2C support...

Boston |

We are looking for an experienced Project Director for our growing business who will be integral in working with both Clients and internal development teams.   The Project Director provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it.  Through the management of the project the project director also builds and maintains client relationships while looking to expand the account...

Burlington |

Company Summary

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

...
Boston |

Do you have enterprise-level account management experience? Do you love developing relationships with clients AND implementing metrics and milestones along the way? Then lets keep talking.


Notarize is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarizations. We're helping people execute the most meaningful transactions of their lives and streamlining operations for countless industries.


...
Cambridge |

At Wistia, we do video hosting for business, and we work hard to find easy, delightful solutions to complicated problems. The Customer Happiness Team embodies this work by tackling the issues our customers encounter with elegance and grace, giving support that's timely, easy, and most of all, human. We build fun relationships with our customers, who span marketing, sales, support, video production, and HR teams in companies of all shapes and sizes. For us, success is helping customers be even more amazing at their jobs than they were before they...

Framingham |

The Opportunity:

Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success.  It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company.  In addition, they are responsible for directing the program launch, adoption...

Boston |

Toast Overview:

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant...

Boston |
Salsifys mission is to empower brand manufacturers to deliver the product experiences that consumers demand. Salsify pioneered the first PXM (Product Experience Management) offering that transcends traditional PIM, Syndication, and Analytics. As the first multi-tenant, SaaS solution to offer all 3 key components to deliver exceptional product experiences online, Salsify is already working with thousands of leading brands across the globe.
As the first line of contact with our customers, you'll play a key role in ensuring their...
Boston |

ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States a $23.9 billion market. Our 3.3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. Were backed by Insight Venture Partners, Iconiq Capital,...

New York |

What if you could shape the future of work and be part of the team that creates the digital workforce of tomorrow, using Robotic Process Automation?

In the beginning of the 20th century, Henry Ford had a vision of creating assembly lines and facilitating mass production.100 years later, UiPath has a grand vision of liberating the human workforce from tedious, repetitive tasks, by means of Robotic Process Automation.

To optimize the value of UiPath investment to derive more and better Customer Satisfaction Whether it is implementing a single...

Waltham |

SHYFTwas founded on a simple yet powerful idea through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career atSHYFToffers countless ways to make an impact in a fast growing company.


Position Summary:

AsaSolution Consultanton the Implementationteamat SHYFT...

Waltham |

SHYFT was founded on a simple yet powerful idea through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.


Position Summary

As a Lead Solution Consultant on the...

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