VentureFizz Job Board

157 Jobs Listed
New York |

Engagement Consultant, Compliance

About the Team:
SS&C Eze is seeking an Engagement Consultant to join the Product Engagement Group in its Boston office. The Product Engagement group acts as subject matter experts within the industry, providing insight into best practices within their area of expertise.

The Product Engagement – Compliance team consults our clients on the pre- and post-trade compliance capabilities of the Order Management System (OMS) and Execution Management System (EMS) offered by SS...

Boston |

A Starburst Customer Success Manager will be expected to manage all of a customer’s technical issues, from tuning JVMs for high performance to customizations to architectural planning. You’ll then take that knowledge and work with our engineers to implement the next generation of Starburst Presto. You will be in both the trenches and the boardroom - our CSM's can do it all for our customers.

 

We are the Presto company --- At Starburst, our team is a major contributor to the open source Presto project. We consist of many of the experts and committers...

Burlington |

In this position you will work with the Production Support team to provide our customers with expert level support of our big data analytics product. Working closely with our Technical Data Analysts and Software Engineers, you will be responsible for troubleshooting and resolving requests reported by Arcadias customers. You will leverage technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues.


Why do you want this job?


...
Boston |

Manager, Customer Onboarding Services 

About Drift  

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About...

Boston |

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.


Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to...

Waltham |

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Your Role

As Yottaa's Director of Customer Success you will become an expert in Yottaa's software solutions and...

Boston |

About You:

We are looking for the next Product Support Specialist to join our mission of providing impactful and efficient support to our partners. The Product Support team works closely with educators, administrators and other district stakeholders to help them maximize the tools Ellevation offers to better serve their EL student population. We deliver thoughtful and efficient solutions to our partners by combining communication skills, such as active listening, with technological skills such as Excel, JIRA and SQL. Additionally, we work every...

Boston |

Salsify is headquartered in Boston, MA. This position is open to a remote employee based across the US.

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $98.1 million in funding, led by Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. For more information,...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers, specifically focusing on integrating 3D printing into dental laboratories and offices

If youre looking to define the customer...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

If you want to define the customer experience and dedicate your time to supporting users in...

Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform can tell when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

Do you love working with clients to understand their business requirements, and work cross-...

Cambridge |

The Customer Success Team at EverQuote is tasked with taking exceptional care of our diverse and ever-growing  agent base. Core to our values as a team is our ability to work with agents to grow their businesses and realize a true return on investment with our products. 

 As a Business Consultant, you will work with a dedicated book of agents to deliver positive campaign outcomes. You will be a strategic consultant and trusted advisor for your customers, in a role that combines both revenue protection and revenue growth. You will recognize and nurture cross and up-sell...

Boston |

Come help us introduce the next generation of mobile marketing management tools that allow our clients to build and manage their own robust loyalty programs and marketing messaging systems. SessionM is looking for a super smart, super dedicated Project Manager to successfully integrate new clients into our platform. This position combines a great instinct for problem solving with a client-friendly and client-focused personality. We are looking for experienced project managers who have proven track records of being solution and delivery focused, and who can perform at a high...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on Business Journal’s Best Places to Work list published in June 2019, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has over 400 employees. Our...

Manchester |
The Customer Support Team is working on some truly interesting and varied challenges. You will be supporting your own assigned Enterprise client list (along with helping out others when necessary), whilst creatively working with different teams across the business to solve technical problems. 
 
You’ll get excellent client exposure, with the occasional on-site trips to our client’s HQs, helping with onboarding and configuration queries, whilst becoming more technical, working closely with our in-house Development Team in Manchester. It’s a really exciting...
Boston |

The New England Venture Capital Association (NEVCA) seeks an entrepreneurial, detail-oriented, passionate leader to assume the role of Manager, Platform & Community.

ABOUT THE ROLE

Working closely with the NEVCA President and the Director, Strategy & Development, the Manager, Platform and Community is responsible for the full spectrum success of NEVCA efforts to convene and promote: developing strategies that capitalize on our strengths, driving brand awareness...

Lexington |

The Solutions Design Team is looking for an innovative and solution-centric engineer to be a Principal Solution Architect. Architects are responsible for analyzing our customers' operations and processes to achieve optimal system design and performance for our solutions. As a Principal Solutions Architect you will interact with customers and internal team members throughout the pre-sales process. Successful candidates will be innovative, have strong technical problem-solving abilities, excellent project management skills, and the ability to communicate effectively...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |
 
 About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
 
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.  

The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 340+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $300M Series D round of funding from prestigious investors bringing our valuation to $1....
Cambridge |

At Wistia, we strive to find easy, delightful solutions to complicated problems. We build fun relationships with our customers, who span marketing, sales, support, video production, and HR teams in companies of all shapes and sizes. For us, success is helping customers be even more amazing at their jobs than they were before they talked to us.

As a Customer Champion on the Customer Happiness team, youll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though theres plenty of challenging and...

BOSTON |

About Robin


Robin helps companies all over the world deliver a better workplace experience and has done so since 2014, with the introduction of our conference room scheduling tablet app. Today, Robin's software enables people to do their best work with an interactive office map that helps to find spaces, desks, and colleagues. Used by hundreds of thousands of employees from over 1,600 companies, including HubSpot, Shopify, and Twitter, Robin empowers workplace professionals to build the best version of their office....

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. For more information, please visit: http://www.salsify.com...

Boston |

InsightSquared is at the epicenter of the RevOps revolution, helping to shape how sales, marketing and customer success professionals strategize, analyze, and execute across their customer journey. Not only that...

  • We are funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com
  • We have been named a leader in G2 Crowds Sales Analytics and Business Intelligence Platform Grids repeatedly
  • We are a four-time winner of both The Boston Business Journals Best Places to Work and The Boston Globes Top Places to Work...
Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

If you want to define the customer experience and dedicate your time to supporting users in...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers, specifically focusing on integrating 3D printing into dental laboratories and offices

If youre looking to define the customer...

Watertown |

We are looking for a Service Integrity Senior Analyst to join our Operations team within our Technology Enabled Services division. Your job will be to review the efficacy of our operational workflows, translate payer knowledge into workflow directives, and provide quality feedback to operational teams. But enough about us; lets talk about you.

You have the inate ability to read for detail, identify sources of truth and synthesize for team-level impact. You can articulate gaps and inefficiencies in workflows & quality programs. You have a proven track record of measurable...

Boston |

Company Description

Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Australia and the US. Our growing team of Nexthinkers is proud to be making the...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 340+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $300M Series D round of funding from prestigious investors bringing our valuation to $1....
Boston |

About Brightcove 

Brightcove is revolutionizing the way organizations deliver video experiences. We have an opportunity for someone to work directly with leading brands around the world to help them accomplish their marketing goals through our products and services. The Customer Success Manager will play an integral role in an organization that is building products and online services that promise to transform the way these leading global brands engage with their customers through video.

Position Overview

We are searching for an...

Boston |

About Brightcove

Brightcove is revolutionizing the way organizations deliver video experiences. We are passionate about online video, and day in and day out we help our customers focus on using video to move their business in meaningful ways, whether thats in broadcasting or publishing, marketing, or enterprise communications. We do this through continuous technical innovation, nurturing a broad video-centric ecosystem, and by being a true partner to our customers. Video moves us and it moves our customers, thousands of them in over 70 countries.

...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Watertown |

Markforged is reinventing manufacturing so you can build anything you imagine. As the fastest-growing additive manufacturing company in the US, Markforged provides the most affordable metal and carbon fiber 3D printers on the market. Engineers, designers, and manufacturing professionals all over the world rely on Markforged products for tooling, fixtures, functional prototyping, and production parts to optimize their manufacturing operations and supply chains. Founded in 2013 and based in Watertown, MA, Markforged has about 300 employees globally and $137 million in both...

Boston |

We are looking for a Project Manager for our growing business who will be integral in working with both clients and internal development teams. The Project Manager provides the direction of the assigned work components for a product, platform or project. Through the management of the project, the Project Manager builds and maintains client relationships while looking to expand the account relationship when opportunities present themselves.

The Project Manager is accountable for timely project delivery, cost control and customer satisfaction.A successful candidate must be able...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Watertown |

We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation...

Boston |

Are you an experienced digital marketer who wants to drive digital transformation for one of the largest footwear companies in the world? Do you seek ways to innovate and optimize digital marketing campaigns? Our Consumer Engagement team is changing how ASICS develops relationships with our consumers - more personal and more data-driven - to grow our e-commerce business globally.


This position will lead the development of cutting-edge digital campaigns for new product launches and key global events. This individuals focus...

Boston |

As a Quality Assurance Engineer, you will help ensure the satisfaction of our users by demonstrating that existing and new products meet the highest standards of security, reliability, user-friendliness, and speed. The right candidate has an analytical mindset and a drive to innovate within the position.


ASICS Digital is a division of ASICS based in Boston, Massachusetts. Our goal is to build digital technologies to better connect the ASICS brand to its consumers. We are responsible for the continued development of mobile-...

Boston |

Want to join a high-energy team that is reimagining the eCommerce solution for one of the largest footwear brands in the world? Do you have strong attention to detail? Relish a good challenge? Do you want the chance to think creatively about why and how software misbehaves? Come join our team! Our Engineering team is partnering globally on for making the technical and product decisions for a multi-billion dollar eComm site.


As a Senior QA Engineer, you are a strong advocate for our users and exhibit this through your testing....

Cambridge |

New to market, incredibly innovative, and already recognized as one of the Boston Globes Top Places to Work, Hydrow is the Live Outdoor Reality (LOR) rowing machine that delivers on-river experiences at home with workouts led by world-class athletes. Engaging twice as many muscles as cycling (86%, in fact), Hydrows interactive technology delivers challenging virtual fitness programs, including On the Mat offerings like yoga and Pilates from gorgeous locations around the world.


Hydrow connects users with an entire community of...

Watertown |

We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Watertown |

We are looking for a Service Integrity Manager to join our Technology Enabled Services division. You will be responsible for managing a team within a Service Integrity function that aligns with one of athenahealths core services: Denials Management. You will set initiatives that deliver scale and optimization to our core services achieved by redesigning business processes and applying automation in pursuit of scale, accuracy, and efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates...

Waltham |

At connectRN, were on a mission to deliver nurses a better way to work. Using our disruptive technology, our community of nurses can design their own schedules and work where they want, when they want. Our facility partners rely on us for on-demand access to reliable clinicians and a platform they can trust.


We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Success Specialist will interact with our customers by phone and email to ensure the highest quality...

Somerville |

WHO WE ARE:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations   build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the...

Framingham |

Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success.  It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company.  In addition, they are responsible for directing the program launch, adoption and ramp goals and delivering the results...

Watertown |

Liaison, recently named to Glassdoor’s Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and stable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

The Director of Account Management will be assigned a portfolio of clients and will lead them...

Burlington |
The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer-facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support.

...

Burlington |

Your impact:

 At HealthEdge we recognize that our people are our greatest asset.  HealthEdge is a rapidly growing software and solutions company, delivering next generation core administrative platform and services to its health plan customers.  Reporting to the Chief Solutions and Services Officer, the SVP of Professional Services is responsible for the successful delivery of products and services to our customers which enable them to meet their business objectives.   The SVP of Professional Services will draw upon his or her blend of business...

Braintree |

Have you ever been online trying to pay a bill, and thought to yourself: ‘why are you making it so hard for me to give you my money?’ That’s the problem we solve for mid-market organizations across multiple verticals—primarily utilities, local government, insurance, and consumer finance organizations.  

Invoice Cloud’s SaaS customer engagement, e-billing, and payment platform helps accelerate collections, improve security, reduce costs, and enhance the customer experience.  

Our mission is to bring the Fortune 100 e-payment experience to...

Burlington |

Position Summary:

The Configuration Analyst will join our Configuration Center of Excellence for HealthEdge’s products- HealthRules Payor and/or HealthRules Care Manager. This team is responsible for delivering configuration services in support of our products. This will include requirements gathering, definition, and configuration of the system and workflows for our customers according to their specific needs.
 

Under the guidance of an experienced business lead on an implementation team, this hire will contribute to professional services...

Somerville |

Tulip, the Manufacturing App Platform, is empowering the worlds leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulips no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility into the people, machines and processes involved in production--all in a matter of days. 

Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract...

Watertown |

As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.

Accountabilities

  • Troubleshoots client issues via telephone, email or web conferencing software.
  • Records customer inquiries by documenting inquiry and response in Salesforce.
  • Performs...
Boston |

Cogito is searching for a Customer Support Manager to join our Customer Success team! The ideal candidate has outstanding customer-facing skills, robust customer support experience, and some systems/IT know-how.


The candidate must possess a strong desire to support external customers by taking ownership of problems and providing top notch customer service. The candidate must also have a drive to make things better, demonstrate consistent follow-up, and never stop delivering value to Cogitos customers.

...

Waltham |

At ZoomInfo Powered by DiscoverOrg we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

ZoomInfo is looking for an experienced, passionate, results oriented...

Boston |

Customer Success Manager, Small Business

 

Company Overview:

Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our determination to make our...

Boston |

In the APM Customer Success Specialist role, you will be responsible for the first customer experience for all of our strategic APM customers, assisting with their account and profile set up and providing guidance and training on best practices for the most efficient and effective securing of and closing of APM leads to achieve the customers growth goals. With an eye on setting the customer up for success in their intent to grow their business, you will work cross functionally with Product, Marketing, Sales, and Customer Success teams to help create a...

Boston |

Customer Success Manager

at Numerated

Numerated is a digital lending platform for banks. Our mission is to help banks fundamentally change the way they identify, engage with, and service their business customers. Today, thousands of our banks customers and billions of dollars of bank business traverse the Numerated platform and were just getting started!

Customer Success Managers (CSMs) are a critical part of our success and the success of our customers. Our mission is to deliver exceptional service to our bank partners with the highest level of quality in...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Customer Success Center Engineer to join our team in Boston, MA. This is a full time position with full benefits.

Role Overview

The Customer Success Center Engineer role provides multi-faceted support to NWN managed services clients...

Waltham |

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

...
Boston |

The Client Success Manager is responsible for managing the overall relationship with SS&C Eze’s prestigious clients, maximizing client satisfaction and retention. A successful candidate will be skilled at building c-level relationships with new and existing enterprise clients, collaborating with internal teams to ensure timely delivery of projects and production support, prioritizing resources, and communicating with customers. The Client Success Manager will interface internally with our front-line support teams, our project execution teams, R&D, Operations, Marketing, and...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Waltham |

NWN is looking for a Manager of Customer Success to join our team in Waltham, MA. This is a full time position with full benefits.

Role Overview

The Manager of Customer Success Center role is responsible for hiring, training, coaching, and leading Team Leaders as they provide support for customers and manage a team of Customer Success Center Engineers. This role serves as the escalation point for Customer Success Center Engineer team members.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not...

Boston |

Office: Boston, MA, San Francisco, CA, Tampa, FL or Remote

About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless,...

Boston |

Klaviyo is looking for a Senior Operations Analyst to join our growing Customer Operations team. In this role, you will report to the Manager of Customer Operations and partner closely with Customer Success and Support leadership to drive visibility into core metrics and business drivers, improve operational efficiencies, and develop scalable strategies to improve the customer experience. The ideal candidate is intellectually curious, proactive in seeking solutions to challenging problems, and highly focused on solving for our customers.

...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

If you want to define the customer experience and dedicate your time to supporting users in...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers, specifically focusing on integrating 3D printing into dental laboratories and offices

If youre looking to define the customer...

Boston |

Acquias Security Operations team is seeking an Information Security Analyst. In this role, you will be tasked with performing log analysis, forensic investigations, event monitoring, threat hunting, and other security operations activities.

Youre a self starter, who is passionate about cyber security. You stay current on the latest developments in the security industry. You trawl the internet, looking for the latest exploits and threats against cloud-based technologies.

Responsibilities include:

  • Perform security alert and event monitoring across...
Boston |

We are looking for a Creative Project Manager for our Digital Marketing team. This will be a contract role. This individual will act as the point of contact for the creative team to support increased volume of digital creative campaign in H2 2020 in response to COVID-19 and demand for virtual races.


Contract Length: 4 months (Ideally Sept 2020 - Jan 2021)

This role will include:

  • Overseeing creative management process from brief intake to execution, delivery & retrospective
  • ...
Boston |

Turbonomic is the Worlds leading Application Resource Management (ARM) company assuring application performance across on-premise, multi-cloud, and cloud-native environments. We enable Application Performance thats scalable, proven and cost efficient.

At Turbo, weve invested nearly $200 million over 10 years to build the best real-time and continuous AI analytics solution that provides answers so accurate they can be executed automatically. Come see why more than 2,000 Turbo customers, including 26% of the Fortune 500, are using ARM to assure performance of their mission-critical...

Boston |

The Company

TVision is the leader in TV engagement metrics. We measure what was previously unmeasurablehow people actually watch TV. We enable the media industryadvertisers, networks, and technology partners aliketo reduce waste and drive greater and more efficient marketing results. 

Utilizing cutting-edge technology, TVision goes beyond traditional TV data to include the measurement of presence in the room, co-viewing, and attention, thereby producing best-in-class TV data. This allows us to provide critical data to inform the decision-making of the $100B/...

Boston |
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
 
We are very interested in...
Newton |

Examity, the world leader in online test integrity and the fastest-growing Edtech company in the United States, is looking for a dedicated Director, Business Development to join the growing team in our Newton, MA location. We offer the ability to work at our headquarters in Boston or remote.

Position Overview 

The Director, Business Development is a trusted representative for Examity out in the assessment market, developing excellent relationships, contributing to the industry with online proctoring expertise, and driving new business. This position...

Burlington |

Description

 

The Senior Application Support Engineer is a seasoned individual who will join the team of product experts that support customers getting the most out of our state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer-facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to...

|

Owl Labs is a collaborative tech company, creating an equalized meeting and learning experience for all, wherever participants may be. Powering hybrid teams and remote work is in our DNA. Owl Labs has been a leader when it comes to celebrating and connecting hybrid teams and classrooms -- meaning both in-office and remote workers, in-room students and at-home learning. We’re best known for the Meeting Owl product line, a smart 360° camera, mic, speaker all-in-one solution. Sitting in the center of the table, the Meeting Owl uses vision and voice recognition to shift the camera to focus...

Burlington |

JOB DESCRIPTION:

Nothing is more critical to 128 Technologys momentum than retaining and growing our world-class client portfolio. The Implementation team is tasked with ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Implementation model to help clients unlock the full potential our product delivers. They are available to ensure that new deployments, the experience, and adoption of 128 Technology are as frictionless as possible. Our customer networks include Enterprises, Service Providers, Government agencies...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Boston |

Video Producers are responsible for overseeing the production of high-quality video and audio content that helps Klaviyo customers learn ecommerce marketing strategies and best practices to grow their businesses. You will manage video and audio content projects from start to finishfrom ideation to storyboarding to filming to editing to collaborating on distribution plans to measuring performance. 

Youll creatively tell stories through both short and long-form video and audio content (60-second tutorials, short animations, videos for certifications and courses, podcasts, etc.), and...

Cambridge |

We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.


What Youll Be Doing:

  • Handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform.
  • Be a strategic consultant for our agency business, in a role...
Waltham |
As a Tier 2 Technical Support Specialist, this is the first escalation point within the Network Operations Center Organization.  Technical issues that cannot be resolved by Tier 1 support staff escalate these issues to a Tier 2 Technical Support Specialist.  This Tier 2 Specialist is capable of troubleshooting, resolving, and documenting most issues. This position works closely with the Customer Success Tier 3 Engineering team.  
 
In this role you will:
  • First escalation point for issues that Tier 1 support could not...
Waltham |
About the role:

Vecna Robotics seeks dedicated, service oriented people to join its Network Operation Center (NOC). You will work with cutting edge technology and tools to assist robots at customer sites and ensure continuous operations and high customer satisfaction. We are looking for team oriented individuals who love troubleshooting, root cause analysis, and helping others. This is a full-time, salaried role from 7pm-7am on a 3/2 schedule (3 days on, 2 days off, 2 days on, 3 days off, etc.). Schedule includes work every other weekend. 

In this role, you will...

Waltham |

About the role:

Vecna Robotics seeks a Tier 1 Technical Support Specialist to join our Network Operation Center (NOC) team. In this role, you will work with cutting edge technology to assist robots at customer sites to ensure continuous robot operations. The ideal candidate possesses service-oriented experience and is a team-oriented individual who enjoys troubleshooting, performing root cause analysis, and providing great customer service. 
 
This is a full-time, salaried role and you must be able to work a “12 hour” shift on...

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