: Business Development Representative
311 Arsenal Street
Watertown, MA 02472

Employee Testimonials

Office Tour Photos


External Job Title: Business Development Representative

Internal Job Title: Business Development Representative - ANL

Job Profile Code: 101863

Cohort: Analyst

Department: Inside Sales

Reports to: Manager, Inside Sales

FLSA Classification: Non-Exempt

Full Time Location of Role: Watertown, MA

Travel: <5%

Position Summary: The Business Development Representative (BDR) is responsible for being the first personal touchpoint in the sales process by responding to inbound sales inquiries to athenahealths services. The Business Development Representative will drive inbound inquiries to sales qualification through direct phone and e-mail outreach.

Responsibilities include but are not limited to:

Outreach and Qualification (65%)

  • Timely responding to inbound sales inquiries from practices with up to 6 providers, through defined outreach tactics
  • Promoting athenas services through direct phone and email outreach, serving as the first touchpoint in moving sales inquiries into the sales pipeline
  • Qualifying leads through verifying factors such as practice details and current system offerings
  • Passing qualified and nurtured leads to Sales Executives

Nurture (35%)

  • Following up with inbound inquiries to drive them into the sales pipeline
  • Using creative tactics to pull inbound inquiries into the sales pipeline

Education, Experience, & Skills Required:

  • 6 months 1-year experience (preferred but not required)
  • Bachelors degree or equivalent experience
  • Computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
  • Knowledge of sales & customer service principles and methods
  • Call center experience (preferred but not required)
  • Experience working in a commissioned environment is preferred
  • A strong working knowledge of Microsoft Office, and specifically Excel and Word

Desired Personal Attributes:

  • Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
  • Good social skills, takes initiative, resilient and persuasive
  • Attention to detail
  • Ability to comprehend, capture as well as interpret and react to basic customer information
  • Ability to treat people with respect under all circumstances
  • Ability to adapt to change and meet the changing demands of the work environment
  • Dependability; to follow instructions as well as take responsibility for their actions
  • Quality management - look for means of improving as well as promoting quality
  • Great written and verbal communication skills and a sound knowledge of telephone etiquette
  • Ability to make efficient use of resources
  • Resourceful approach to solving problems
  • Ability to maintain poise and a sense of humor in a fast-paced work environment
  • High level of motivation / energy hungry to succeed and advance
  • Able to maintain customer confidentiality

Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”


Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”