VentureFizz Job Board

173 Jobs Listed
Waltham |
As a Tier 2 Technical Support Specialist, this is the first escalation point within the Network Operations Center Organization.  Technical issues that cannot be resolved by Tier 1 support staff escalate these issues to a Tier 2 Technical Support Specialist.  This Tier 2 Specialist is capable of troubleshooting, resolving, and documenting most issues. This position works closely with the Customer Success Tier 3 Engineering team.  
 
In this role you will:
  • First escalation point for issues that Tier 1 support could not...
Waltham |
About the role:

Vecna Robotics seeks dedicated, service oriented people to join its Network Operation Center (NOC). You will work with cutting edge technology and tools to assist robots at customer sites and ensure continuous operations and high customer satisfaction. We are looking for team oriented individuals who love troubleshooting, root cause analysis, and helping others. This is a full-time, salaried role from 7pm-7am on a 3/2 schedule (3 days on, 2 days off, 2 days on, 3 days off, etc.). Schedule includes work every other weekend. 

In this role, you will...

Waltham |

About the role:

Vecna Robotics seeks a Tier 1 Technical Support Specialist to join our Network Operation Center (NOC) team. In this role, you will work with cutting edge technology to assist robots at customer sites to ensure continuous robot operations. The ideal candidate possesses service-oriented experience and is a team-oriented individual who enjoys troubleshooting, performing root cause analysis, and providing great customer service. 
 
This is a full-time, salaried role and you must be able to work a “12 hour” shift on...
Waltham |
About the role:

Vecna Robotics seeks a Technical Support Engineer to join its Network Operations Center. These cross-functional engineers manage all technical issues with our robots from the field that cannot be resolved by Tier 1 & 2 technical support staff, and are responsible for root cause analysis, quality assurance planning, monitoring of regression and performance trends, mentoring and training of Tier 2 staff, and complex site configurations and path tweaks during active robot deployments. This role works closely with project managers and deployment engineers,...

Waltham |
About the role:

Vecna Robotics seeks a Technical Support Engineer to join its Network Operations Center. These cross-functional engineers manage all technical issues with our robots from the field that cannot be resolved by Tier 1 & 2 technical support staff, and are responsible for root cause analysis, quality assurance planning, monitoring of regression and performance trends, mentoring and training of Tier 2 staff, and complex site configurations and path tweaks during active robot deployments. This role works closely with project managers and deployment engineers,...

Waltham |
About the role:

Vecna Robotics seeks a detail-oriented and results driven Project Manager with experience managing technically complex projects involving deployment of products/systems at customer sites.  The ideal candidate will be excited about automation with a proven track record of excellence.  They will take pride in deploying automated systems from the initial project kickoff through to the achievement of fully autonomous operations.  The Project Manager will lead deployment projects, coordinating activities with the site lead/management, deployment...
Waltham |
About the role:
 
Vecna Robotics seeks a highly motivated and detail oriented Deployment Engineering Manager to oversee teams deploying technically complex products and systems at customer sites.  The ideal candidate will be excited about automation and possesses a proven track record of excellence.  They will take pride in deploying automated systems, understanding the challenges of automation, and working with customers to bring an automated system to life.  They will lead all onsite deployment operations and provide supervision and...
Waltham |
About the role:
 
Vecna Robotics seeks a Deployment Engineer to work directly with customers to bring an automated system to life. The Deployment Engineer will assist in onsite deployment operations and serve as an on-site Vecna Robotics presence from the start of deployment until the system is operating in production. The ideal candidate is excited about automation, is highly motivated and detail oriented. This is a full-time, salaried role.

In...
Burlington |

Position Summary:

The Cloud Operations Applications Engineer will be responsible for installing and upgrading HealthEdge’s award winning applications in our private cloud, as well as customer-hosted instances.  The HealthEdge Cloud Operations Application Engineering Team is a team of technical experts at HealthEdge that runs and manages application operations for the Company’s clients.  The ideal candidate is looking to learn and work within the agile HealthEdge Deployment Methodology, while leveraging tools that are used to manage the environments, automation...

Braintree |

Have you ever been online trying to pay a bill, and thought to yourself: ‘why are you making it so hard for me to give you my money?’ That’s the problem we solve for mid-market organizations across multiple verticals—primarily utilities, local government, insurance, and consumer finance organizations.  

Invoice Cloud’s SaaS customer engagement, e-billing, and payment platform helps accelerate collections, improve security, reduce costs, and enhance the customer experience.  

Our mission is to bring the Fortune 100 e-payment experience to...

Boston |

Full-time, Boston, MA

Hurry up! Weve got a dream to build! 

BlueConic is a fast-growing SaaS startup in search of that unique individual who blends a customer service attitude with technical problem solving. If the idea of leading BlueConics data science practice based on our cutting-edge technology, youre going to be a great fit for this role.

The team you will join is changing digital marketing every single day and weve got the data to prove it! After introducing the market-leading AI Workbench as part of the BlueConic customer data...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultants obsession with solving customer problems, with a digital marketing technologists skillset. If you love happy customers as much as you love data and development, youre going to be a great Customer Success Manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to managing...

Boston |

Full-time, Boston, MA

Hurry up! Weve got a dream to build! 

BlueConic is a fast-growing Boston-based SaaS startup in search of an all-star project manager who has worked with enterprise brands to implement software solutions in a way that delivers a best-in-class customer experience and is singularly focused on adding value to the organization.

If internal and external stakeholders view you as a top PM given the breadth of insights and efficiency you bring to your approaches in leading and directing project initiatives of varying...

Boston |


Job OverviewThe Customer Success Manager position is a consultative, client-facing role essential to the successful onboarding, training and long-term management of our clientele. You will collaborate with our customers to understand their M&A goals and help them achieve their objectives by leveraging our platform. As part of the Customer Success team, you will provide client services to customers, while expanding platform best practices, improving internal processes, and furthering the business units development. You will ensure the customers long-term...

Boston |

About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the role and team...

Boston |

About HqO

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants...

Boston |

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.


Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to...

Boston |

The SEO Specialist is responsible for executing day-to-day operations that will enable Klaviyo customers find content that will help them grow their businesses. Youll own and manage SEO for the entire self-serve org, which includes Academy, Growth, and Community, to ensure that customers find answers to their questions through branded search. Youll work closely with marketing to align our SEO strategies to drive business outcomes. 

Academys mission is to enable our customers to grow their businesses through self-serve content (e.g. help center articles, courses, on-demand training...

Boston |

Technical writers create critical FAQs, how-to guides, product documentation, and other resources for the Klaviyo customer base. The Academy teams mission is to enable our customers to grow their businesses through self-serve content, so youll be playing a critical role in helping both Klaviyo and its customers achieve business goals.  

As a technical writer at Klaviyo, youll cultivate an understanding of our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into content that helps our customers grow.

A successful candidate has...

Boston |

At Salsify, we're building the digital supply chain and transforming how commerce is done. We enjoy board games, team meals, and beers from the keg-bot one of our engineers built. But above all we love solving hard problems, building a team of people we can't wait to work with, and making our customers wildly successful. That's where you come in.

What you'll be doing:
As a Customer Success Co-op, you'll work alongside a talented team of best-in-class Customer Success industry experts, to meaningfully drive customer adoption by by creating and curating high...

Boston |

Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our determination to make our customers lives better and break records is contagiousyou find yourself becoming intensely passionate about the work that we do, even if the property...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal...

Boston |

Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...

Boston |

If youre passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you.  You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.  

 

You will become an expert in mission-critical property management software and technical support.  With a strong focus...

Burlington |

Description

 

The Incident Management role at HealthEdge is a multi-functional role working to support our hosted customers when incidents occur.

Main responsibilities:

  • Coordinate and manage our Escalated Incident process activities
  • Supporting Escalated Incident Management reporting (KPIs and customer SLAs)
  • Drives standard execution of the Escalated Incident Management process
  • Communicate with internal stakeholders and customer stakeholders as necessary about...
Burlington |

Position Summary:

Our Business Consultants work on our Professional Services team on client facing, billable projects through solution crafting, vision building, architectural guidance/design, product demonstration, training, and educating customers on best practices and optimal use of our products to improve efficiency and satisfy client’s defined business requirements. The ideal candidate will have 3-7 years of experience (7+ for Principal Consultant) working in the health Plan industry in areas such as, claims processing, benefits configuration, member...

New York |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |
 
 About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
 
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Boston |

About Starry: 

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide; we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |
 
 About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
 
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Cambridge |

Customer Service Manager

Superpedestrian is seeking a Customer Service Manager to lead an internal and external team of Support Specialists and develop new service protocols for burgeoning Superpedestrian products.

The manager will support our customers and partners through integration with our proprietary Vehicle Intelligence hardware/software platform, and should have a proven track record of building scalable customer support platforms. The manager will be a front-line representative of Superpedestrian with direct responsibility for establishing brand-defining...

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $98.1 million in funding, led by Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. For more information, please visit: http://www.salsify.com.

In this individual contributor role, you...

Boston |

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video has the power to inform, inspire, challenge, amuse, and connect. And were here for it.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen. Our customers are some of the largest media companies, enterprises, events, and non-profit...

Boston |

About You:

We are looking for an experienced Business analyst for our growing business who will be integral in working with both Clients and internal development teams. The role provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it. Through the management of the project this person also builds and maintains client relationships while looking to expand...

Boston |

ABOUT YOU

We are growing and looking for the best of the best to join our team. We are looking for an Account Manager with Professional Services experience who drives towards and thrives on 100% client retention, who clients and team members trust at being the primary account-level contact to solve problems, get results and guide the way. You understand your client’s business inside and out, and you know where they are going next. You’re a strong leader, facilitator, have great gut instincts and know what it takes to build lasting relationships.

...
Watertown |

LeanIX is searching for a rock-solid Sr. Customer Support Specialist who is a master of the Customer Support domain. Based on broad and, in relevant areas, deep technical knowledge, this person is able to solve all kinds of support requests. Our Sr. Customer Support Specialist will serve as a mentor and give guidance to less senior colleagues and new hires. The ideal candidate is able to identify problem patterns and removes them systematically, as well as drive automation and scalability in Customer Support.

Responsibilities:

  • Solve the most complex...
Watertown |

Customer Success Engineer Associates play a vital part of our Customer Success organization, consulting with clients to help them utilize our state-of-the art technical capabilities for their best success. We are looking for an Entry-Level Customer Success Engineer who can consult with customers on configuration options as well as prioritize, structure, and analyze customer requirements.

Responsibilities:

  • Consult on, demonstrate, and implement all technical add-ons and use-cases of LeanIX (ex. Metrics, Microservices)
  • Guide developers on the...
Watertown |

LeanIX is looking for a reliable resource to deliver broad parts of customer service projects that relate to the LeanIX Professional Services offerings. The Consultant, Professional Services will take on ownership of project deliverables for our enterprise level customers. We are looking for an analytical individual who is able to approach issues in a structured way. The ideal candidate is motivated to grow and foster team spirit within the Professional Services team and overall at LeanIX.

Responsibilities:

  • Be a reliable resource for customers and...
Watertown |

Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. We are looking for a Senior Customer Success Engineer who can assume leadership both inside and outside the team. Inside the team, you are committed to mentor and guide junior colleagues. Outside the team, you strive to create an exceptional track record of solving technical customer issues together with the Customer Success Manager, and aim to represent LeanIXs technical leadership and to incubate new...

Watertown |

Do you want work for one of the fastest growing SaaS companies in the Boston area? Do you want to contribute to building a Professional Services team for the U.S. market and set the basis for future team leadership?

We are looking for a hands-on and highly motivated team player with exceptional IT-Management skills and Cloud Management experience. You will take on full responsibility of projects for our strategic accounts, delivering discovery workshops via rollout-projects in order to establish an IT-Ecosystem using our LeanIX solutions as an enabler. Your work will be closely...

Watertown |

We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.


Responsibilities

  • Close collaboration with Sales, Marketing and Product Development
  • Regular care of customer accounts and ensuring continuous communication...
Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

Customer Success Engineer Job Overview

  • Do you enjoy helping customers to overcome challenges and achieve their goals?

  • Are you one who embraces a challenge, understands that its ok to be uncomfortable, and relishes the opportunity to grow your skill set and your abilities by stretching yourself?

  • Can you think critically to solve difficult technical problems and provide solutions that may not be apparent?

  • Will you put yourself in the customers shoes to ensure you are providing an exceptional customer experience...

Watertown |

We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Watertown |

We are looking for a Service Integrity Manager to join our Technology Enabled Services division. You will be responsible for managing a team within a Service Integrity function that aligns with one of athenahealths core services: Denials Management. You will set initiatives that deliver scale and optimization to our core services achieved by redesigning business processes and applying automation in pursuit of scale, accuracy, and efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates...

Boston |

Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem.  Channel Customer Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients.  We are looking for a cCSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that has raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures in 2019, with...
Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Waltham |

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Your Role

Yottaa is seeking a strong technically skilled and customer focused Technical Account Manager. This role is...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that has raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures in 2019, with...
Boston |

Customer Success Manager, Email Team

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more...

Cambridge |

New to market, incredibly innovative, and already recognized as one of the Boston Globes Top Places to Work, Hydrow is the Live Outdoor Reality (LOR) rowing machine that delivers on-river experiences at home with workouts led by world-class athletes. Engaging twice as many muscles as cycling (86%, in fact), Hydrows interactive technology delivers challenging virtual fitness programs, including On the Mat offerings like yoga and Pilates from gorgeous locations around the world.


Hydrow connects users with an entire community of...

Boston |

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the team

We put...

Boston |

SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.

We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, you shouldnt have to ask for permission to secure your home. You should be able to do it yourself.

SimpliSafe protects over 3 million Americans and were growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best...

Watertown |

We are looking for a Project Associate to join our OnSite Implementation team within our Customer Success division. Your job will be to support the client and internal teams on athenaNet implementation projects. But enough about us; lets talk about you.

You are consultative and can manage multiple clients and projects at once. You show your resourcefulness by finding creative ways to execute, even when theres not a predetermined path to follow. Building strong relationships and delivering customer-centric solutions come naturally to you. You are an influencer on your team and...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Hopkinton |

* Remote Possibility for Candidates Out-Of-State

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather information from the client and determine the issue by evaluating and analyzing the symptoms...
Cambridge |

Superpedestrian is seeking a full time Customer Service Associate. This person will assist our riders by providing them with product information and helping to resolve service issues.

Qualified candidates will have significant experience in direct customer service, and a history of exceeding performance indicators. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results.

The ideal candidate is a...

Framingham |

The Opportunity

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists partner together with a shared goal of providing our customers with an exceptional experience with their programs using Workhuman’s product suite. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution.  We work with our customers to build relationships, learn about...

Boston |

You are responsible for onboarding new Enterprise customers and developing successful, lasting relationships with their teams. You are, at heart, an advocate and a guide, both for your customers and internally at Filtered, sharing what works and being a productive agent of change and growth where improvement is possible. You are eager to work with the rest of the Filtered team to uncover new ways to make Filtered a part of everyday life and to improve our product. You are motivated by the idea of partnering with the world’s top brands to help them finally fix technical hiring.

...
Boston |

InsightSquared is at the epicenter of the RevOps revolution, helping to shape how sales, marketing and customer success professionals strategize, analyze and execute across their customer journey. Not only that...

  • Were funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com.
  • Weve been named a leader in G2 Crowds Sales Analytics and Business Intelligence Platform Grids repeatedly.
  • We are a four-time winner of both The Boston Business Journals Best Places to Work and The Boston Globes Top Places to Work....
Boston |

ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.



As a Client Strategist, youll work directly with global clients to solve their most complicated subscription pricing, monetization, and growth challenges. This role will require you to be an expert in building trust and rapport, managing client projects and deliverables, and thinking strategically.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has...

Boston |

About the Role

Validity is looking for a Successful leader with 15+ years of broad-based business and technology experience running a large, high-growth, SaaS-based organization delivering software-based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support.

This role will report to the Chief Operating Officer

Essential Position Duties and Responsibilities

  • Drive strategy and the alignment of customer success and transformational impacts through the adoption of...
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.


Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to...

Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform determines when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a band of engineers, data scientists, and entrepreneurs. We take on complex problems and build innovative solutions that make us a leader in our industry. We also have fun while doing it!

TrueMotion is looking for an experienced, data-driven, and humble Engagement Manager...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic communicators to...
Boston |

Description:

Our Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means youre solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.

Responsibilities:

Customer Success Managers will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. CSM's will engage customers via strategy calls and emails...

New York |

Engagement Consultant, Compliance

About the Team:
SS&C Eze is seeking an Engagement Consultant to join the Product Engagement Group in its Boston office. The Product Engagement group acts as subject matter experts within the industry, providing insight into best practices within their area of expertise.

The Product Engagement – Compliance team consults our clients on the pre- and post-trade compliance capabilities of the Order Management System (OMS) and Execution Management System (EMS) offered by SS...

Boston |

A Starburst Customer Success Manager will be expected to manage all of a customer’s technical issues, from tuning JVMs for high performance to customizations to architectural planning. You’ll then take that knowledge and work with our engineers to implement the next generation of Starburst Presto. You will be in both the trenches and the boardroom - our CSM's can do it all for our customers.

 

We are the Presto company --- At Starburst, our team is a major contributor to the open source Presto project. We consist of many of the experts and committers...

Burlington |

In this position you will work with the Production Support team to provide our customers with expert level support of our big data analytics product. Working closely with our Technical Data Analysts and Software Engineers, you will be responsible for troubleshooting and resolving requests reported by Arcadias customers. You will leverage technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues.


Why do you want this job?


...
Boston |

Manager, Customer Onboarding Services 

About Drift  

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About...

Waltham |

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Your Role

As Yottaa's Director of Customer Success you will become an expert in Yottaa's software solutions and...

Boston |

As our Technical Account Advisor (TAA) you will partner with Seismics largest, most innovative customers as part of the Platinum Support Program. You will provide tactical technical support and strategic account management to customer and project teams. You will also coordinate with the Professional Services team in the configuration/integration of Seismics vast product offerings for customers.

Seismic s TAAs maintain close communication with customers of the Platinum Support offering, as well as facilitate communication with Technical Support, Product Management, Engineering, and...

Boston |

Salsify is headquartered in Boston, MA. This position is open to a remote employee based across the US.

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $98.1 million in funding, led by Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. For more information,...

Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform can tell when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

Do you love working with clients to understand their business requirements, and work cross-...

Cambridge |

The Customer Success Team at EverQuote is tasked with taking exceptional care of our diverse and ever-growing  agent base. Core to our values as a team is our ability to work with agents to grow their businesses and realize a true return on investment with our products. 

 As a Business Consultant, you will work with a dedicated book of agents to deliver positive campaign outcomes. You will be a strategic consultant and trusted advisor for your customers, in a role that combines both revenue protection and revenue growth. You will recognize and nurture cross and up-sell...

Cambridge |

Traveler Support Specialist
EF Explore America
Cambridge, MA (Remote until at least December 31, 2020)
Entry-Level

Now taking applications for an October 19, 2020 start date

When you work in traveler (customer) support at EF, you play a vital role in fulfilling our company mission: Opening the World Through Education. You change lives and help make the world a better place, every day. We give every traveler support specialist here a magic combination of...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on Business Journal’s Best Places to Work list published in June 2019, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has over 400 employees. Our...

Manchester |
The Customer Support Team is working on some truly interesting and varied challenges. You will be supporting your own assigned Enterprise client list (along with helping out others when necessary), whilst creatively working with different teams across the business to solve technical problems. 
 
You’ll get excellent client exposure, with the occasional on-site trips to our client’s HQs, helping with onboarding and configuration queries, whilst becoming more technical, working closely with our in-house Development Team in Manchester. It’s a really exciting...
Boston |

The New England Venture Capital Association (NEVCA) seeks an entrepreneurial, detail-oriented, passionate leader to assume the role of Manager, Platform & Community.

ABOUT THE ROLE

Working closely with the NEVCA President and the Director, Strategy & Development, the Manager, Platform and Community is responsible for the full spectrum success of NEVCA efforts to convene and promote: developing strategies that capitalize on our strengths, driving brand awareness...

Lexington |

This position will maintain an office in our Lexington, MA headquarters. Client Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support. The purpose of this role is to build more proven value faster for both the Client and the business. This role will oversee all aspects of the business needs for a set of our existing clients; and will be the primary point of contact for both external and internal communications. Regular travel to client sites is required.

...
Lexington |

The Solutions Design Team is looking for an innovative and solution-centric engineer to be a Principal Solution Architect. Architects are responsible for analyzing our customers' operations and processes to achieve optimal system design and performance for our solutions. As a Principal Solutions Architect you will interact with customers and internal team members throughout the pre-sales process. Successful candidates will be innovative, have strong technical problem-solving abilities, excellent project management skills, and the ability to communicate effectively...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.  

The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
BOSTON |

About Robin


Robin helps companies all over the world deliver a better workplace experience and has done so since 2014, with the introduction of our conference room scheduling tablet app. Today, Robin's software enables people to do their best work with an interactive office map that helps to find spaces, desks, and colleagues. Used by hundreds of thousands of employees from over 1,600 companies, including HubSpot, Shopify, and Twitter, Robin empowers workplace professionals to build the best version of their office....

Boston |
 
 About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
 
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $98.1 million in funding, led by Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. For more information, please visit: http://www.salsify.com.

We're looking for a Technical Program...

Boston |

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how...

Boston |

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how...

Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Managed Services Engineer to join our team.

Job...

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