VentureFizz Job Board

206 Jobs Listed
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that...

Watertown |

We are looking for a Senior Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. You also will manage and influence project teams to action, balancing urgency while cultivating lasting collegial relationships. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the...

Burlington |

Overview:

The foundation of a data driven business is the data pipeline that gathers, transports, and models complex data from across the enterprise into meaningful and actionable information for making business decisions. As a founding member of our newly established Business Intelligence team, you will work in close collaboration with business users, data analysts, and system administrators to build, maintain, and continuously improve the data pipeline that feed the HealthEdge Business Intelligence reporting tools and business analysis projects.

...

Burlington |

Client Support Consultant

The Customer Support Consultant supports client engagements under the direction of Product Operations Leadership.  The primary function of this position is to execute and manage daily support activities related to client questions, issues, and communications to optimize value from the solution.  Primary daily activities involve identifying, researching, and resolving complex business and technical problems as they relate to the use and functionality of our products.

What the Role Involves (Responsibilities)...

Burlington |

Position Summary:

The Senior Project Director is a key role on our Professional Services team which is responsible for working cross-functionally to build and manage implementation projects.  In this role, you will build and develop a highly skilled team of Project Managers and Project Directors who can successfully deliver HealthEdge solutions to our customers.  We are looking for a strong leader with proven management experience who can coach, mentor and provide growth opportunities for the team. In addition, you will provide support to the...

Burlington |

Description

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

The Senior Application Support Engineer is a seasoned individual who will join the team of product experts that support customers getting the most out of our state-of-the-art healthcare applications.  The ideal candidate...

Burlington |

 

Position Overview

The Payment Policy Analyst II is an internal subject matter expert with an advanced level of proficiency In Medicare/Medicaid reimbursement methodologies, laws, and regulations. This hire will work closely with our subject matter experts and team members and will also provide training to junior research analysts. This self-motivated individual must be able to grasp complex software and data quickly and thoroughly. The successful candidate will also be organized and possess good communication skills and advanced...

Burlington |

Summary:

Reporting to the SVP, Professional Services, this leader will be responsible for working cross-functionally to build and manage the PMO function for Professional Services. In this role, you will provide structure to support to the entire PS organization by overseeing the development of standardization and best practices with the goal of streamlining implementations, reducing project cost, and eliminating waste. This hire will maintain the source of truth for HealthEdge’s Implementation Methodology, and act as the gatekeeper for project artifacts and...

Somerville |

More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.

Mirakls mission is simple. We help our clients seize this platform opportunity by providing the unrivaled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakls latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that...

Providence |

The Support Systems Administrator is responsible for installing, operating, and maintaining hardware and software for the organization's Customer Support function. This includes maintaining existing systems, which involves installing new applications and hardware to keep the system current and working efficiently, while researching and implementing new opportunities for continuous improvement.

Day-to-day responsibilities include:

  • Isolate, identify, and troubleshoot issues, and refer...

Cambridge |

The Opportunity

We are looking for an ambitious, highly driven and enthusiastic colleague with a passion for customer service, a flair for numbers and attention to detail to join our Hult Finance team.

In Student Accounts, you will be working with all finance communication in relation to students, faculty and staff. To accomplish your tasks, you will work closely with other functional areas and other Hult campuses around the world. The position provides excellent opportunities to build experience, and from the start you will work closely with your manager...

Providence |

Overview

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse’s takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from prevention and building a healthy lifestyle to...

Boston |

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester...

Westwood |

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 8,000 companiesincluding Nissan, Citizens Bank, Drift,...

Boston |

As the worlds leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical...

Boston |

The ASICS Digital team is currently seeking a Senior Product Designer for our Consumer Platforms team. In this role you will partner with product owners, business owners, engineers and end users to contribute to our growing digital ecosystem. As part of the Customer Platforms team you will be focused on the shopping and membership services that drive brand awareness, help customers find amazing products and nurture ASICSs direct relationship with its customers.

ASICS Digital is a division of ASICS based in Boston, Massachusetts....

Boston |

The ASICS Digital team is currently seeking a Senior Product Designer for our Consumer Platforms team. In this role you will partner with product owners, business owners, engineers and end users to contribute to our growing digital ecosystem. As part of the Customer Platforms team you will be focused on the shopping and membership services that drive brand awareness, help customers find amazing products and nurture ASICSs direct relationship with its customers.

ASICS Digital is a division of ASICS based in Boston, Massachusetts....

Boston |

The ASICS Digital team is currently seeking a Senior Product Designer for our Consumer Platforms team. In this role you will partner with product owners, business owners, engineers and end users to contribute to our growing digital ecosystem. As part of the Customer Platforms team you will be focused on the shopping and membership services that drive brand awareness, help customers find amazing products and nurture ASICSs direct relationship with its customers.

ASICS Digital is a division of ASICS based in Boston, Massachusetts....

Somerville |

The Project Manager, Client Onboarding joins our Customer Onboarding Team in the North America region, responsible for delivering a quick time to value solution via prescriptive onboarding to North American-based clients on Threat Intelligence and/or Security teams. This individual  owns the client engagement outcomes during the onboarding phase, working in tight partnership with the client and post-sales team on the following:

  1. Defining onboarding objectives and an outcomes-based onboarding plan, and shaping the strategic account plan for the year.
  2. ...
Boston |

Title: Senior Marketing Analyst


Are you an experienced paid media buyer/analyst who wants to drive digital transformation for one of the largest footwear companies in the world? Do you seek ways to innovate and optimize digital media campaigns? Our Consumer Engagement team is changing how ASICS develops relationships with our consumers - more personal and more data-driven - to grow our e-commerce business globally.


This position will be an integral part of the ASICS...

Boston |

Our Opportunity:

Chewy is looking for a Senior Instructional Designer to join our Corporate Learning & Development Team. The ideal candidate will be an individual contributor primarily responsible for designing highly impactful learning solutions for company wide audiences. You will assess, design, develop and evaluate high visibility blended learning curricula, learning courses and performance support tools to support an enterprise-wide audience at Chewy. You will also provide thought leadership on learning industry best practices, innovative...

Boston |

Our Opportunity:

Chewy is looking for an Associate Director, Learning & Development to help lead the enterprise-wide Learning & Development team that will produce engaging, scalable training interventions for Chewys diverse workforce of 18,000+ Team Members.  The ideal candidate will be a leader and builder to assess learning needs, build curricula/content that proactively aligns to Chewys operating principles and business objectives. This role will lead the team in designing innovative, impactful curricula impacting the entire organization...

Boston |

Our Opportunity:

Chewy is looking for an Associate Director, Learning & Development to help lead the enterprise-wide Learning & Development team that will produce engaging, scalable training interventions for Chewys diverse workforce of 18,000+ Team Members.  In this role, the Associate Director will be initially responsible for architecting sustainable learning best practice processes for the Global L&D function, including but not limited to maximizing Chewys learning management system (LMS), introducing innovative learning tools,...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

About this...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The mission...
Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.  

...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.

...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Reporting to...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

...

Boston |

 

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.  

...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.  

...

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com...

Cambridge |

About InsideTracker

Founded in 2009 by leading scientists in aging, genetics and biometric data from MIT, Tufts and Harvard, InsideTracker is an ultra-personalized nutrition system that analyzes data from your blood, DNA, lifestyle and fitness tracker to help you optimize your body and reach your health & wellness goals.  InsideTracker transforms your body’s data into true knowledge, meaningful insights and customized action plans of evidence-backed, nutrition, fitness and lifestyle recommendations. 

 

We are a seasoned and high performance team in a...

Boston |

About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the role and team...

Boston |

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the team

We put...

Waltham |

At connectRN, we believe that nurses and nursing professionals are the heart of healthcare. Using our disruptive technology, our community of caregivers design their own work schedules, tap into new career opportunities and connect with a global network of clinicians. Our facility partners rely on us for on-demand access to reliable clinicians and a platform they can trust.


We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Success Specialist will interact with...

Waltham |

Dynatrace ONE is what weve branded our transformative customer experience program. We bring traditionally siloed post-sales teams, such as customer success, technical support, and services, together into squads with the single objectivemake our customers successful. Our mission is to transform the customer experience through personal conversations, strategic guidance, and proactive engagement. We help our customers accelerate their adoption of Dynatraces advanced capabilities by leveraging our expertise and best practices, realize the transformational value of Dynatrace to...

Somerville |

More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.

Mirakls mission is simple. We help our clients seize this platform opportunity by providing the unrivaled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakls latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce,...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultants obsession with solving customer problems, with a digital marketing technologists skillset. If you love happy customers as much as you love data and development, youre going to be a great Customer Success Manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to managing...

Framingham |

At Rave, we share the common goal of making the world a better and safer place. We're Ravers. Join us on our mission.

Rave's Manager of Technical Services plays an integral role in the success of the Rave Services team by maintaining high levels of customer satisfaction. As a hands-on leader, this role is responsible for the onboarding and deployment of Raves software suite. The ideal candidate will have a track record of success in working directly with customers to implement products as well as experience leading a team.

If you are looking for an environment...

Newton |

About CyberArk:

CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar driving innovation and helping our customers stay one step ahead of attackers.

Job Description:

CyberArk Software is seeking a Red-Team Engineer for the expanding Red-Team located in Newton, Massachusetts.

Looking at the security market today, there are...

Boston |


Job OverviewThe Customer Success Manager position is a consultative, client-facing role essential to the successful onboarding, training and long-term management of our clientele. You will collaborate with our customers to understand their M&A goals and help them achieve their objectives by leveraging our platform. As part of the Customer Success team, you will provide client services to customers, while expanding platform best practices, improving internal processes, and furthering the business units development. You will ensure the customers long-term...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.  

...

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com...

Boston |

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester...

Boston |

Technical writers create critical FAQs, how-to guides, product documentation, and other resources for the Klaviyo customer base. The Academy teams mission is to enable our customers to grow their businesses through self-serve content, so youll be playing a critical role in helping both Klaviyo and its customers achieve business goals.  

As a technical writer at Klaviyo, youll cultivate an understanding of our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into content that helps our customers grow.

A successful candidate has...

Boston |

What youll be doing:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
...
Boston |

As a Customer Success Manager, you will be the champion of your clients' investment by driving success of their use cases, increasing adoption of our platform, and ensuring retention. You will lead with best practices, strategy, and knowledge of our platform(s) to help challenge and inspire your clients to achieve business initiatives through our technology. As the clients' internal advocate, you will act as their escalation point, ensure release readiness, engage with product to capture enhancement requests, execute quarterly business/metric reviews and foster executive relationships. *...

Boston |

Are you a digital marketer who wants to help drive digital transformation for one of the largest footwear companies in the world? Our Digital Marketing team is changing how ASICS develops relationships with our consumers - more personal and more data-driven - to grow our e-commerce business globally.

This position will be an integral part of the ASICS Global Media team, with a core focus on owned and paid media channels. As part of a global team, this candidate will work very closely with regional ASICS ecommerce and marketing teams...

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Fairmarkit is the intelligent sourcing platform that empowers organizations to more efficiently purchase the goods and services they need. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like GGV Capital, Insight Partners, 1984.VC, and Newfund.



The...

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Fairmarkit is the intelligent sourcing platform that empowers organizations to more efficiently purchase the goods and services they need. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like GGV Capital, Insight Partners, 1984.VC, and Newfund.



We are seeking an...

Boston |

Hi Marley is a purpose-driven SaaS platform built for the insurance industry by people who know and love insurance. Designed to enhance customer trust and loyalty, Hi Marley enables hassle-free communication between the policyholder, insurance carrier and partners through a conversation SMS platform helping delight policyholders and achieve faster time to resolution. The platform uses industry-leading analytics to generate meaningful insights - enabling carriers to drive positive outcomes. Hi Marley has flexible APIs and requires zero integration to get started.

We are growing...

Hopkinton |

This position can be located anywhere in the United States and a Work From Home on a permanent basis is supported.

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather information from the client and determine...
Boston |

ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.



As a Client Strategist, youll work directly with global clients to solve their most complicated subscription pricing, monetization, and growth challenges. This role will require you to be an expert in building trust and rapport, managing client projects and deliverables, and thinking strategically.

...
Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com...

Boston |

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester...

Boston |

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how...

Boston |

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. If you love data, technology, and eCommerce, Profitero may be a great next step in your career.

***This is a full time salaried position with health insurance. The office is in Boston but can be done Remotely anywhere in the US***

What you’ll do:

The Customer Success Associate will be responsible for supporting the Customer...

Boston |

About Profitero

eCommerce has exploded in 2020 with online sales more than doubling in the US. And that trend is only increasing in 2021! Not only are more people buying online, but they are spending more when buying online. Our customers and potential customers are responding to a new world and many have inadequate technology or no technology at all. Many eCommerce leaders are being asked, for the first time, to provide insights and analytics to their CEO’s and boards and they are coming to Profitero for help.

The Associate Analyst role is based in...

Framingham |

As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 

This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will lead the on-going strategic relationship, executive relationships, product adoption, and billings growth of your customers. This role will...

Cambridge |

Superpedestrian is seeking a full time Customer Service Associate at our Cambridge, MA headquarters. This person will assist our riders by providing them with product information and helping to resolve service issues.

Qualified candidates will have significant experience in direct customer service, and a history of exceeding performance indicators. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results....

Boston |

Were looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, youll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

You are:

  • Empathetic: you can put...
Boston |

PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.


Location...

Boston |

PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.


Location...

Boston |

PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.


Location...

BOSTON |

About Robin:


Robin's software enables people to do their best work with an interactive office map that helps to find spaces, desks, and colleagues. Used by hundreds of thousands of employees from over 1,600 companies, including HubSpot, Pagerduty, and Twitter, Robin empowers workplace professionals to build the best version of their office.


What Were Looking For:


The Robin Customer Experience team is working hard to...

Fall River |

The Solution Architect (SA) is responsible for designing a product specific solution architecture and implementing it in practice. He or she has a clear vision of our product and understands how it should benefit our customers business. The SA also translates this vision to the Product Development team so they can build product enhancements that are highly-tailored to the majority of our customers needs and requirements.

The Solution Architect takes part in all stages of the product deployment process. At the first stage of a project, a SA gathers the requirements to a software...

Boston |

The Principal Strategic Advisor leverages Cogitos state of the art AI capabilities to maximize business value realization. As Principal Strategic Advisor you will serve as a thought leader, both internally and externally and interact with executives from a broad and variegated client base. This role will capitalize on intellectual curiosity and cross-functional collaboration to Influence decision making and directly impact financial success.

Responsibilities

  • Engage with prospects to articulate Cogitos broad value proposition
  • Build client...
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that...

Waltham |

Thats the way its always been done. 

We believe those seven words are the most detrimental to learning and growing, both individually and as a collective team. If you agree, we want to talk to you. 

Over 15,000 customers rely on ZoomInfos expanding suite of go-to-market solutions that put best-in-class B2B intelligence at the forefront of productivity, growth, and innovation. 

And were not close to being satisfied. 

While the rocket ship took off long ago, ZoomInfo is looking for captains, not passengers, who want to help our team discover new frontiers and...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic communicators to...
Boston |

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems ...

Boston |

The Client Services Specialist (CSS) is a client-facing role responsible for driving adoption of IANS services and providing operational support for our End User Decision Support advisory services. The CSS acts as point person throughout the client experience interacting with IANS clients, external subject matter experts (Faculty) and IANS account management teams. The ideal candidate has exceptional project management skills with a customer service mentality.

The CSS will possess skills and work ethic aligned with the IANS values of grit, results, initiative, passion, positivity...

Boston |

Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team!As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Boston.

Job...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

In this role you will:

  • Manage training delivery, operations, content development of Rapid7 customer, partner, and employee education programs

  • Manage and develop a team of technical instructors and content developers

  • Add new training and certification programs to the Rapid7 library including virtual and onsite instructor-led training, webinars, and Rapid7 Academy

  • Continue a feedback program to evaluate training content, establish KPIs, and maintain a continuous improvement cycle

  • Enable new...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to...

Boston |

Position Overview

  • The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...
Boston |

About the Position:

The Customer Success Representative will be responsible for renewal, adoption and expansion related activities for a high volume, transactional group of customers.. This role is the perfect foundation for someone looking to start or develop their career in customer success in the technology industry. Their focus will be managing renewal transactions, responding to customer and internal inquiries, working with y customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Responsibilities:...

Boston |

Customer Solutions Advisor Job Overview

A good fit for this role is someone who:

  • Enjoys helping customers to overcome challenges and achieve their goals - and not just answering technical questions

  • Embraces a challenge, understands that its ok to be uncomfortable, and relishes the opportunity to grow by stretching yourself

  • Thinks critically to solve difficult technical problems and provide solutions that may not be apparent at first glance

  • Leads with empathy to put yourself in the...

Boston |

We guide our customers to deploy successfully and achieve value to enhance their security program.

Position Overview

The Customer Adoption Manager is responsible for expediting Rapid7s customers time to value in their first 90 days, throughout the onboarding process. Rapid7 is looking for a candidate with strong communication skills, a history of helping customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-...

Watertown |

We are looking for a Payer EDI Associate to join our Knowledge and Decision Services team within our Technology Enabled Services division. Your job will be to research, communicate, and manage complex payer and industry changes that impact athenahealth and its transmission of data to payers and vendors. But enough about us, lets talk about you.

You are a strong project manager with an interest in optimizing processes both within athenahealth and the greater healthcare industry. You enjoy critical thinking, driving results, and solution design, but your passion is working as a...

Boston |

About Brightcove 

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video has the power to inform, inspire, challenge, amuse, and connect. And were here for it.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen. Our customers are some of the largest media companies, enterprises, events, and non-profit...

Boston |

Cybereason's mission is to protect it all delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more.

Our cyber-defense solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly automate detection and prevention across traditional endpoints as well as mobile devices.

We are constantly evolving and hope to...

Somerville |

More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.

Mirakls mission is simple. We help our clients seize this platform opportunity by providing the unrivaled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakls latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce,...

Boston |

PatientPing is an innovative care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage real-time patient data to reach their shared goals of improving the efficiency of our healthcare system.


User...

Boston |

Wasabi is looking for a Technical Support Engineer with AWS storage experience to join our team. This is an opportunity to leverage your experience in cloud storage and networking infrastructure. You'll be surrounded by people who are smart and passionate about cloud storage, and believe that world-class service is critical to customer success. You will support and simplify the operational scalability that sustains Wasabi's strong growth. Your success will be measurable and visible.

On a typical day, Wasabi technical support engineers might deep dive to...

Boston |

About the Job

We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge.

You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial growth. Toward these ends, you will work closely with all of our departments, especially the...

Somerville |

Tulip, the Manufacturing App Platform, is empowering the worlds leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulips no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility into the people, machines and processes involved in production--all in a matter of days. 

Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract...

Waltham |

Poppulo is currently experiencing phenomenal growth globally and to meet this growth, we are expanding our Customer Success team. We deal with some of the largest, most successful and complex organisations around the world and as we continue to grow, we need to scale our Customer Success function.  

We are looking for an exceptional individual that will design and implement emerging best practice in Customer Success in order to achieve our business goals whilst ensuring our customers achieve their desired outcomes. 

We operate a Land, Expand and CSM model which means that...

Medford |

Ahead of the Curve.

No one knows the road like Agero. We are an industry leader in providing privately labeled state-of-the-art 7x24x365 roadside assistance, accident management, consumer affairs and emergency services powered by the Swoop multi-sided platform and a constellation of microservices and lambdas. Our customers range from Insuretechs and digitally transforming legacy carriers to connected vehicle manufacturers, mobile startups, car sharing and mobility services, fleet and disruptive online as well as legacy brick and mortar car dealers.

...

Boston |

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. Its simple, at DraftKings, we believe lifes more fun with skin in the game. For that reason, were committed to responsibly creating the worlds favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.


A customer-centered community.

...
Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And were searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No...

Boston |

Contract-to-Hire Designer (Mid Level), Creative

ASICS Digital creates and brings to market cutting-edge digital consumer products and content for the ASICS brand. We are currently seeking a mid-level digital designer to join our team and help bring our creative to the next level. The ideal candidate is passionate about digital creative and can work collaboratively to solve design problems and present options.

As a member of the creative team, this designer will play a vital role in...

Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies make insightful, data-driven business decisions. Brandwatch has offices around the globe including Brighton, Boston, New York, London, Berlin, Stuttgart, Paris, Madrid, Sydney and Singapore.

The Brandwatch Strategy & Insights teams mission is to help clients leverage the power of digital consumer intelligence to inform strategy, monitor progress and measure success of client business initiatives. The team synthesises and interprets vast...

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