Wellframe: VP Client Engagement
321 Summer Street
Boston, MA 02210

Employee Testimonials

Video

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.


Role Overview


The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframes digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity.

The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.


Areas of Responsibility:

Strategic Planning:

  • Create a strategic plan for the client engagement function with metrics, goals, approach, budget, etc.

Relationship Management/ Account Strategy:

  • Develop account plans in conjunction with sales and CSO leaders to identify critical relationships, roadmap, account SWOT analysis, etc.
  • Develop & maintain key executive relationships
  • Work with appropriate members of the Wellframe team to set key meetings and get plugged into key client strategic meetings
  • Execute on client roadmap to achieve growth goals, advocacy goals, etc.

Strategic Consulting Services:

  • Develop and implement services to foster adoption and success: change management, staff & member adoption, strategic planning, etc.
  • Review feedback from clients to finetune and evolve, change services
  • Identify and implement new strategic services and services that are revenue based, such as data analytics

Relationship Management/ Account Strategy:

  • Develop account plans in conjunction with sales, CSO leaders to identify critical relationships, roadmap, account SWOT analysis, etc.
  • Develop & maintain key executive relationships
  • Work with appropriate members of the Wellframe team to set key meetings and get plugged into key client strategic meetings
  • Execute on client roadmap to achieve growth goals, advocacy goals, etc.

People Management:

  • Create a resource plan to identify Engagement Execs needed to fulfill engagement strategy
  • Hire and manage appropriate resources in appropriate timeframes

Education, Experience, & Skills Required:

  • 15 + years of relevant experience in building executive client relationships and managing account teams in a healthcare technology setting
  • 10+ years responsible for carrying a revenue number, client satisfaction numbers, and other critical metrics
  • Excellent communication, facilitation, and presentation skills
  • 10+ years of consulting experience to healthcare industry - especially, strategic consulting services
  • Industry affiliations - committees, boards - a plus
  • Track record of executive client relationships - a large number of relevant connections

Behaviors & Abilities Required:

  • Work style that reflects Wellframes Core Values of Tenacity, Collaboration, and Humility
  • Ability to form executive relationships quickly and gain trust, provide value - more of a doer than a talker
  • Passionate about helping clients succeed and fostering their individual and organizational advancement
  • A team player who thrives in collaborative environments while being very results driven
  • 30 - 50% Travel


Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full-time

Employee Testimonials

Marc
Software Engineer, Mobile

"I like the energy between all the members of the engineering and product team. We each bring our own ideas to the table then come up with the optimal way to add to the product. The code becomes stronger and the interfaces become even more helpful."

Kettena
Senior Accountant

"Wellframe is a Culture of Collaboration. I enjoy being a part of an environment where I have a voice. The approachable leadership throughout values your input. They "sweat the small stuff" and seek feedback for continuous improvement."

Garth
Senior Manager of Data Privacy

"Wellframe provides a challenging proving ground for working in data privacy. Working here has given me the opportunity to work at the very edge of a current and dynamic topic with an incredibly talented team."

Amy
User Support Associate

"It’s been rewarding to see our product improve patient outcomes and help people actively engage in their care. There’s a really positive work environment and strong sense of camaraderie at Wellframe that makes it easy to collaborate with my coworkers."