Job Post

Visa and Program Operations Coordinator

EF Education First
Two Education Circle
Cambridge, MA 02141

Visa and Program Operations Coordinator
EF High School Exchange Year
Boston, MA


EF High School Exchange Year sponsors international high school students who spend a semester or academic year attending high school while living with host families across the United States. Our Visa and Program Operations Manager works from our Cambridge national headquarters and oversees aspects of a high school foreign exchange program, with special focus on tracking and monitoring the students nonimmigrant status through the Student and Exchange Visitor Information System (SEVIS).

The Role

The Visa and Program Operations Coordinator acts as our programs primary Alternate Responsible Officer (ARO). They are responsible for preparing and monitoring students J-1 exchange visitor visas, which enables students to participate in a high school exchange. The Visa and Program Operations Coordinator processes students Certificate of Eligibility for Exchange Visitor Status (DS2019) by reviewing and authorizing students passports and maintaining students records through SEVIS. The Visa and Program Operations Coordinator monitors the students nonimmigrant status throughout their exchange, which includes authorizing student travel, processing visa extensions, updating residency status and early program end.

In addition to managing the student visa process from start to finish, the Visa and Program Operations Coordinator collaborates with various functions of EF High School Exchange Year. They act as the point of contact for visa related questions and provide comprehensive explanations of visa regulations and other pertinent immigration information to program participants and fellow staff. Team collaboration includes working with our International Admissions team to review student application materials and determine applicants readiness for visa documents, as well as coordinating with our colleagues across Europe, Scandinavia, and Asia to ensure participants obtain their J1 visas. The Visa and Program Operations Coordinator also works with our student Program Support team to authorize student travel, with our IT team to improve our system processes, with our Compliance team to adhere to federal regulations set forth by the US Department of State, and with our Travel team to ensure students are set to travel to the US.

The Visa and Program Operations Coordinator is someone who loves a check list, who finds joy in being organized, and who finds pride in managing their own projects. A successful Visa and Program Operations Coordinator is a bridge between product functions, working diligently to ensure a positive program experience for all participants.

  • Bachelors degree
  • 2+ years previous experience in related field
  • Knowledge of SEVIS/J1 visas preferred
  • Detail oriented and ever organized
  • Committed to quality work
  • Task oriented and ability to multitask and prioritize competing projects and issues
  • Strong work-ethic and self-accountability
  • Ability to work well both individually and in a team environment
  • Strong communication and interpersonal skills
  • Ability to research complex visa regulations and articulate findings
  • Cross cultural communication
  • Comfortable navigating Microsoft Excel

EF is the worlds largest international education company providing life-changing educational experiences to create global citizens. We offer millions of people the opportunity to learn a language, travel abroad, experience another culture or earn an academic degree. Since 1965, EFs mission has been opening the world through education.Our 52,000 employees have a worldwide presence in over 600 schools and offices within 50 countries.

EF Exchange Year, part of the EF family, is a program dedicated to the promotion of international understanding through cultural exchange. Teenagers travel to another country, live as a family member in a host community and enroll in a nearby high school. Students return home with an in-depth understanding of another culture, lasting international friendships and memories to last a lifetime. For more information please visit

EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you. For more information, visit

Category: Customer Success

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EF builds innovative experiential learning opportunities for travelers of all ages.  As for culture, we act small while growing big.  Come help us build technology that enhances the way people learn and experience the world.

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