Epsilon is seeking high performing Loyalty and Digital Marketing candidates focused on developing strategic client relationships and driving growth for the Restaurant vertical. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for one or two large Fortune 500 clients. The candidate should have demonstrated the ability to create solutions and services that deliver breakthrough campaigns and customer experiences informed by strategic insights, data and technology.
The Work You'll Do
You will be responsible for the development and execution of a three year strategic plan for assigned clients; account strategies that deliver business value to clients and generate growth for Epsilon. You will build and maintain executive relationships between Epsilon and the client; this includes identification and cultivation of all individuals who influence, buy, or have a stake in solutions / services that Epsilon can provide. You will work closely with an enterprise sales rep and cross functional team to execute on account growth and development strategies. The candidate will play a critical role in the customer experience that we aspire to create at different stages of the customer life cycle. You will be able to quantify and articulate the business value that Epsilon provides to your clients; the client will understand the business impact of Epsilon solutions and services.
Successful client partners will hit profit and client satisfaction targets, retain their clients, and generate growth year over year.
Developing an in-depth knowledge of the client's: business, strategic objectives and annual goals; the industry within which the they operate, key trends, disruptors, economics; competitors, positioning, key trends, marketing programs; organization structure, decision making process, key influencers and stakeholders, budget ownership; key initiatives, objectives, decision makers, budget; marketing technology landscape, relationships with Epsilon competitors
Communicating the client vision to the overall account team (delivery, client services, sales, strategic consulting and partner organizations)
Leading a cross functional team to create and execute on a three year strategic account plan
Building strong consultative relationships with key client executives and navigating various levels within the client organization and across marketing, IT, and procurement functions
Meeting with and maintaining an onsite presence with your clients (up to 75% travel)
Playing a leadership role in pursuits, proposals and overall account management
Acting as the voice of the client for solution design
Staffing and developing the client services team
Serving as an escalation point for key challenges with accountability for the resolution of client issues
Proactively assessing the market landscape, what competitors are doing, as well as continuously keeping up to date with Epsilon's offering and solution/product development pipeline.
Must have experience working in the Restaurant Vertical and extensice CRM and digital marketing experience
Experience working in and with large, highly-matrixed corporate environments without continuous guidance
Experience in and with organizations with significant scale and complexity
Experience achieving against high growth/sales targets
Experience working in a consultative manner with clients and serving as a key advisor and partner
Experience leading high-stakes work (e.g. key accounts, strategic initiatives)
Experience in fast-changing environments
Experience managing challenging (external) stakeholders
10-15 years' experience as account relationship and/or business development manager serving Fortune 500 clients
Track record of delivering high impact solutions and experiences, collaborating with cross functional teams, and driving vision and purpose
Relevant industry experience and knowledge, preferably in leadership or account management roles.
Deep and varied expertise in in digital marketing.
Passion for client service and delivering positive business outcomes for clients
Success in playing a leading role within a matrixed account team
Strong background in crafting and delivering proposals
Ability to influence and lead cross-functional teams in multiple client pursuits and initiatives concurrently
Strong business insight and strategic mindset
Poise, executive presence, outstanding communications skills
Bachelor's degree is preferred
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.
Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For San Francisco Bay Area:
Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance
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