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352 Jobs Listed
Cambridge |
Position Overview:
Quick Base is looking for a Senior Director of Customer Success to lead a team 20+ Customer Success Managers and 4 Managers of CSMs (and growing).  We are looking for a strong leader with experience growing a high performance team that brings best practices based on 10+ years of experience in software, services and customer success.
 
The ideal candidate will have experience in a senior position managing customers and technical solutions in a SaaS model, software SaaS platform experience is preferred. He or she...
Nashua |

Akumina, the world’s leading digital workplace software platform, empowers enterprises to easily build and deploy personalized digital experiences to any audience. This allows organizations to focus on driving quantifiable increases in employee engagement, productivity, and collaboration while ensuring they get more out of their investment in Office 365, Azure, and non-Microsoft enterprise cloud applications. Akumina’s customers include Whole Foods Market, The Boston Red Sox, GlaxoSmithKline, iRobot, The World Trade Center and the United States Federal Government to name a few....

Boston |

The Customer Success Manager is responsible for leading Luminoso Technologies’ portfolio of customer relationships throughout the lifecycle of a customer.  The Customer Success Manager focuses on driving new customer onboarding, building strong relationships with users and maximizing customer engagement.

Key Responsibilities

Ownership of the post-sale customer engagement, including but not limited to:

  • Developing strong relationships with key stakeholders at all organizational levels;

  • Creating customer success plans for each...

Burlington |

NetBrain is the market leader disrupting the network automation space. Our ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

“NetBrain...

Burlington |

NetBrain is the market leader disrupting the network automation space. Our ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 1,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

 

“NetBrain’s success is due to...

New York |

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across NA.

At the core of our business is the global customer success team. Over 80 people across 10 offices, all working towards one mission: Make Every Customer Successful. Our mantra is what drives us to ensure that all of Brandwatchs clients get the very best out of our technology. In the ever changing world of social media we are constantly...

Boston |

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside...

Waltham |

We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has opportunity for the candidate to grow with the company and take on additional responsibilities over time. This unique role requires a mix of hands-on technical capability...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Product Trainers are part of Recorded Futures Customer Success team, which is responsible for...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role: As a Associate Solutions Architect, your primary responsibility will...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

The Intelligence Services Operations team is seeking a Business Analytics intern to work out of...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Cyber Threat Analysts work as part of our Analyst Services team that partners with...

New York |

Brandwatch is a Digital Consumer Intelligence suite that combines digital, survey, social and first-party data sources with data science and AI. This enables organizations like Unilever, Walmart, and Dell to find the signal in the noise, bring market research into the digital era, and understand consumer and market trends in real time.

Reporting to the Chief Customer Officer, the VP of Global Professional Services will be fully responsible for the strategic direction, operational execution, and delivery across multiple geos and functions. The current global team consists...

Cambridge |

Traveler Support Specialist
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts...

Boston |

Klaviyo sends over a billion emails a month across thousands of customers. Our Deliverability team is responsible for ensuring that these emails are successfully delivered into our customers inboxes. This work involves remediating blacklists, identifying spam traps, working with ISPs to optimize sending rates and working with clients to make sure they send email using best practices. The Deliverability team is currently looking for an experienced professional in email deliverability and compliance.

If you have the following skills, please consider joining our team...

Cambridge |

Customer Relations Representative
EF Go Ahead Tours
Cambridge, MA USA

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as...

Boston |

About EverTrue:

EverTrues mission is to build relationships in pursuit of a better world. We hire smart, fun, and vibrant people who share a passion for making a difference in the world and who are naturally wired to care about the happiness of others.

EverTrue is a big data and analytics SaaS company meeting the needs of the technologically underserved $300 billion nonprofit market. Our cutting edge software is true to our mission of enabling relationship-building in pursuit of a better world. The EverTrue platform is utilized by over 200 institutions,...

Boston |

Promoboxx is the only retail marketing platform, powered by brands, that connects and aligns national manufacturing brands with independent, specialty retailers to increase local awareness and sales. We are proud to partner with leading brands, including Chevrolet, GE Appliances, New Balance and The North Face, to transform the way retailers and brands market together at a local level. Promoboxx is rapidly expanding, and we are looking for the next retail trailblazer to join our team!

The Customer Success Manager will be responsible for driving customer adoption and success...

Boston |

3Play Media is hiring a Customer Onboarding Specialist! The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. 3Play Media prioritizes delivering an amazing customer experience and this is the first step in the process.

The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and...

Burlington |

Overview

NetBrain is an automation platform that leverages the power of dynamic maps to provide network teams end-to-end network visibility while enabling automation across the entire network. Today, over 2,000 of the world’s largest Enterprises and Managed Services Providers use NetBrain’s platform to provide visibility and automation during troubleshooting and network changes.

 

We are seeking a Customer Success Manager with a strong background in Customer Success for Enterprise IT solutions to join our growing Customer Success...

Burlington |

Overview

NetBrain is an automation platform that leverages the power of dynamic maps to provide network teams end-to-end network visibility while enabling automation across the entire network. Today, over 2,300 of the world’s largest Enterprises and Managed Services Providers use NetBrain’s platform to provide visibility and automation during troubleshooting and network changes.

 

We are seeking an Associate Customer Success Manager to join our growing Customer Success Team. Strategically you will be responsible for driving product...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the 10th fastest growing private company in Massachusetts, and named ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years.  Our expansion has created the need for talented Sr. Customer Success Managers ...

Boston |

We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge.

You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial growth. Toward these ends, you will work closely with all of our departments, especially the development team, our account managers and...

Boston |

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.This is a great opportunity for someone with a...

New York |

Company Description:

The backbone of the healthcare system is communication between patients and their doctors, among healthcare teams, and even between practices and third-party providers like pharmacies, labs, and insurance companies.

But healthcare communication today is broken. Its disconnected, siloed, antiquated, and highly inefficient and in worst-case scenarios, its even responsible for lost patient lives.

Were trying to fix that. Klaras mission is to transform communication in healthcare, so all patients can receive great care....

Waltham |

The primary function of the Customer Success Engineer (CSE) is to work with customers in identifying, resolving, and preventing issues using Actifio products.  In this role, you will build technical skills around Linux, Databases, Scripting,  and Systems Architecture, not to mention great career growth within the team. We ask for strong technical aptitude and excellent communication skills.

Responsibilities/Key Tasks

  • Responsible for providing technical support to Global Actifio customers and partners, both electronically
    and via telephone for any...
Boston |
ClimaCell is a weather technology company that can detect weather nobody else can see, thanks to unique hypersensing technologies developed in-house. We see everything around us as a potential weather sensor, and we want to repurpose almost anything you can think of into a weather data collection device. With superior data, the best-performing models, and user-friendly products, we’re mapping all of the world’s weather data, providing forecast coverage even to underdeveloped areas that currently lack reliable...
Boston |

Overview

In this retention focused position, you will support both internal and external customers with a variety of contractual issues while considering the needs of the customer and business. This position interacts with, collaborates with and provides support cross functionally to Sales, Support, Billing, Finance and Product Management.  Success will be determined in the measurement of key performance indicators including NPS and detailed productivity metrics.  This is an excellent opportunity for a positive, motivated and highly organized individual. 

...
New York |

Were the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most driven individuals who are looking to steer the future of technology.If you thrive in a team-based environment where intellectual curiosity and willingness to go the extra mile without giving up are in your DNA, we want to hear from you!

As one of our Engagement Managers (EM), you will build post-sales relationships with the largest and most complex Turbonomic customers. You will be an EM to ensure successful implementations and to ensure that the customers...

New York |

Were the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most inspired individuals who are looking to steer the future of technology.If you have intellectual curiosity and the willingness to go the extra mile without giving up are in your DNA, we want to hear from you!

As one of our Enterprise Services Engineers (ESE), you will implement the Turbonomic platform and working towards our services framework as a dedicated on-site resource.You will be a technical representative providing tactical and operational guidance in...

New York |

Were the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most inspired individuals who are looking to steer the future of technology.If you have intellectual curiosity and the willingness to go the extra mile without giving up are in your DNA, we want to hear from you!

As one of our Integration Engineers you will be responsible for integrating the Turbonomic platform into our customers environments and business workflows. Our integration team is the advanced services team responsible for implementing, configuring and...

White Plains |

Were the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most inspired individuals who are looking to steer the future of technology.If you have intellectual curiosity and the willingness to go the extra mile without giving up are in your DNA, we want to hear from you!

As one of our Integration Engineers you will be responsible for integrating the Turbonomic platform into our customers environments and business workflows. Our integration team is the advanced services team responsible for implementing, configuring and...

White Plains |

Our team provides technical training and certification for all our customers, partners, and employees.We love what we do, and we love where we work!If you are eager to learn the details of Turbonomics groundbreaking software, and to work in a fast-paced, start-up environment, Turbonomic is a great fit to jumpstart your career as a Technical Trainer.

We are looking for a highly motivated Technical Trainer who is customer-focused and obsessed about learning and education.You will collaborate with our customers to ensure that they are using our platform to its full potential.

...

Boston |

Were the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most inspired individuals who are looking to steer the future of technology.If you have intellectual curiosity and the willingness to go the extra mile without giving up are in your DNA, we want to hear from you!

As one of our Integration Engineers you will be responsible for integrating the Turbonomic platform into our customers environments and business workflows. Our integration team is the advanced services team responsible for implementing, configuring and...

New York |

Company and background

The average consumer spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities and venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first and only true programmatic platform for Out of Home (OOH) and Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, and bottom-line results...

Cambridge |

Do you have what it takes to be a trusted advisor to Fortune 500 HR and Training managers? Are you a highly organized, customer-driven individual who can uncover the stories behind the data? Can you help our clients unlock the benefits of having English language fluency as a strategic asset for their global success?

We are looking for a bright, proactive and motivated Customer Success Manager to join our US Enterprise Sales team, based in our Cambridge, MA office.

The EF Corporate Solutions customer success team is dedicated to making every customer and their employees...

Boston |

We are currently searching for an Account Coordinator to join our Client Services Team in Boston. The Account Coordinator must be skilled in building strong relationships with our customers, both active advertisers and data partners aka Market Makers. They will be able to identify needs and requirements to promote ownerIQ solutions, and achieve mutual satisfaction. Our goal is to aid businesses to succeed while retaining and growing our accounts and business to achieve long-term relationships.

In this client facing role, the ideal candidate will maintain a portfolio of accounts...

Burlington |

ClickSoftwaredevelops softwareused by companies to schedule and dispatch field service employees. We developed ourmobile workforce solutionwith over 20 years of experience. Our advanced decision-making software helps managers optimize their business practices and complete more calls.

Click is the biggest, most versatile company in the field. We serve over 15,000 customers...

Boston |

Do you want to join one of Bostons hottest startups? More importantly, do you want to redefine Customer Support? The Customer Support team at Klaviyo has ambitions to establish a new standard for Customer Support at a SaaS business. We are looking for the most talented Customer Support professionals to help fulfill our ambitions.

We are looking for a manager who obsesses about providing the ultimate customer experience. To succeed here you will need the ability to find creative solutions to unique problems, to thrive in challenging situations, and to be...

Boston |

The Customer Success Team is a significant differentiator for Toast and the company is growing at a historic rate.

Our assignment in the CS StratOps Team is to uplevel our team through data analysis, technical tooling and operational best practices to ensure our team is efficient, effective and continues to delight our customers as we scale.

The CS Strategy & Operations PM will lead the full project lifecycle of high impact, cross functional process efficiency and customer experience initiatives, including: hardware and software implementations, workflow and process...

Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Tewksbury |

TimeTradeis growing and thats great news for you! We are looking for someone to add to our Service Delivery team. We dont want just any someone, we want extraordinary!! Are you vibrant, hard working, and looking for a new challenge? Are you great with customers? Do you thrive in a multi-taking environment? We want someone who enjoys helping others and is open to being helped; someone who knows how to self-manage their tasks and time and works well independently and in a team. We need a technically skilled fast learner with the ability to know when to make a decision and...

Boston |

To keep up with ObserveITs growing customer base, support team is looking for a Technical Support Engineer to join our support team in our Boston office. This is a key role that will play a vital part to our company success as we continue to grow across the country with an opportunity for you to be part of a venture-backed and fast-growing. We are looking for someone who is passionate about helping customers, strives to deliver the highest quality of support, and has an appetite for solving complex, technical problems. If youre passionate to learn and apply expertise/knowledge to solve...

Cambridge |

At edX, our mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 18 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. EdX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide.

Are you a proactive, results-oriented professional who enjoys solving problems, pursuing...

Boston |

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 30-45 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

AboutCultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

Boston |

Location: Boston, MA

As an ​Account Manager you will be responsible for supporting & developing our growing branded customer base. You will be in charge of a rapidly expanding portfolio of FMCG brands and you will be their main point of contact.

As the face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer​'s organization​. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities...

Lexington |

This position will maintain an office in our Lexington, MA headquarters. Client Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support. The purpose of this role is to build more proven value faster for both the Client and the business. This role will oversee all aspects of the business needs for a set of our existing clients; and will be the primary point of contact for both external and internal communications. Regular travel to client sites is required.

...
Boston |
It’s an exciting time to join JRNI. We’re scaling up our teams, and looking for an experienced Customer Success Manager to join our team. Customer Success is the term we use for ensuring our customers get the very best value from JRNI. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy – ultimately ensuring customer fulfillment and success. 
You will be responsible for leading post-sales efforts including customer on...
Boston |

Threat Stack enables DevOps and SecOps teams to innovate and scale security by providing full-stack security observability from the control plane up to the application layer. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine cloud-optimized intrusion defense, continuous security monitoring, and proactive risk assessment to help security and operations teams detect security incidents, achieve compliance, and secure infrastructure in transition.

We are defining the way Cloud Security is done. We are the only cloud-...

Boston |

Threat Stack enables DevOps and SecOps teams to innovate and scale security by providing full-stack security observability from the control plane up to the application layer. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine cloud-optimized intrusion defense, continuous security monitoring, and proactive risk assessment to help security and operations teams detect security incidents, achieve compliance, and secure infrastructure in transition.

At Threat Stack, were building a continuous monitoring platform...

Boston |

Love dogs? This is the place for you!

About us

Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of pets and their people through genomics.

Embark is the only dog DNA test using a research-grade DNA microarray...

Boston |

Love dogs? This is the place for you!

About us

Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of pets and their people through genomics.

Embark is the only dog DNA test using a research-grade DNA microarray...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Boston |

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like...

Needham |

Viator and TripAdvisor Experiences are looking for a Needham-based Senior UX Copywriter to join the TripAdvisor Experiences content strategy team.The ideal candidate brings with them a background in copywriting and the ability to create compelling UX copy for a specific audience. This role reports into our Senior Content Strategy Manager, based in San Francisco, on a variety of projects involving content quality, research, and hierarchy, as well as working cross-functionally with product managers, researchers, engineers, and brand. This is a great career opportunity for a candidate who is...

Boston |

Secure Code Warrior’s vision is to empower developers to be the first line of defence in their organisation by making security highly visible and providing them with the skills and tools to write secure code from the beginning.

As an Enterprise Customer Success Manager, you will be partnering with our valuable Tier 1 customers to provide guidance and education on best practices for how to maximize adoption and engagement within the platform. Your journey with the customer will start with the sales transition through onboarding to renewal, with a focus on retention and an eye...

New York |

PIVOTAL CLOUD FOUNDRY SOLUTIONS

PRODUCT MANAGER - Pivotal Cloud Foundry Solutions

PIVOTALS STORY (VIDEO)

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the worlds largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

YOU

You are unique: as...

Cambridge |

The Opportunity

Hult International Business School is seeking a motivated customer-service oriented professional as a Visas and Compliance Coordinator.

Under minimal supervision, this position will be responsible for all activities in support of providing seamless and exceptional service to the universitys international population. This position will be the key contact and resource to ensure a positive student experience at the onset. Working very closely with Student Services, Academics, and Registrar, this position will liaise with stakeholders to accurately...

Boston |

The Customer Success Manager (CSM) is responsible for managing the overall success of existing Localytics customers. The CSM will focus on net dollar retention (defined below), identifying upsell and growth opportunities (including Software, Growth, Services, Training, and Support), monitoring all Localytics related activities and usage, and being an advocate for the customer.

The CSM will be instrumental in building strong relationships with Localytics customers users and decision-makers, as well as collaborating with all appropriate Localytics internal organizations. The CSM will...

Boston |

About Wellist:

Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support. Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.

Wellists outstanding contributions have been recognized by organizations including...

Boston |

The Mission of the Manager of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Manager of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

You Will:

  • Analyze customer behavior, churn, upgrades and downgrades and customer support issues to drive strategies...
Boston |

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through one simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Are you a natural-born leader with a passion for innovative technology? Interested in a career where youll make a difference in the way various organizations communicate? The Fuze Support Team is rapidly evolving and adapting to take on new...

Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Boston |

The Rapid7 Managed Service Senior Technical Program Manager and escalation manager role is responsible for driving the success of Rapid7 customers managed services security programs while building and maintaining strong customer relationships cross functionally and with customers. Successful candidates will demonstrate a proven ability to manage enterprise customers and communicate effectively across varied levels of technical understanding. You will help ensure a high level of customer satisfaction that drives services, ROI recognition, strong contract renewals, and solution growth...

Boston |

About Panorama:

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than nine million students receive a better education because of Panorama, and we hope to...

Westwood |

PURPOSE:

The Predictive Index (PI) is a talent optimization platform that gives business leaders access to the people data they need to make objective hiring decisions, design great teams and culture, and reach their strategic business goals. PI has more than 7,000 customers across 142+ countries including Nissan, Citizens Bank, DocuSign, Subway, 47 Brand, Blue Cross Blue Shield, and Omni Hotels.

PI is a scientific instrument that has undergone more than 500 validity studies. Our team takes greatpride in PIs power to improve and supercharge workplace...

Somerville |

Toreinvent an industry, you have to build the best team.Join Formlabsif you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expandsheavilyinto the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

OurDental Technical Support Specialistsdefinethe customer experience...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Boston |

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through one simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Are you a natural-born leader with a passion for innovative technology? Interested in a career where youll make a difference in the way various organizations communicate? The Fuze Customer Support Team is rapidly evolving and adapting to take...

Somerville |

The Community Experience Team Analyst position is a member of the CET leadership team and helps ensure that The Grommet maintains our reputation as a provider of world-class customer service.

The right candidate for this role will have a passion for unsurpassed customer service, a strong technical mindset an ability to easily think through processes and systems, and a strong desire to work on a small collaborative team.

A bit about us:While most retailers only want you to buy what theyre selling, The Grommet is focused on helping people discover things worth buying. We shine...

New York |

Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.


Our award-winning company...

Boston |

WriterAccess, an award-winning content creation platform connecting thousands of businesses with freelance writers, editors, and content strategists, is looking for a Project Manager to help us grow and manage our marketing and development team. You'll find us on the Inc 5000 List as a 5 Year Honoree with 59% growth in the last 3 years, without even a smidge of investment or VC funding.

Join our team of remote employees that keep the content orders flowing to talent and revenue growth going year after year.

The Job In a Nutshell

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New York |

Qualifications & Responsibilities

Epsilon is seeking high performing candidates focused on developing strategic client relationships and driving growth. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for one or two...

New York |

Qualifications & Responsibilities

Epsilon is seeking high performing candidates focused on developing strategic client relationships and driving growth. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for one or two...

Boston |

Threat Stack enables DevOps and SecOps teams to innovate and scale security by providing full-stack security observability from the control plane up to the application layer. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine cloud-optimized intrusion defense, continuous security monitoring, and proactive risk assessment to help security and operations teams detect security incidents, achieve compliance, and secure infrastructure in transition.

Threat Stack is in the exciting business of protecting the cloud-based...

Boston |

 

What You’ll Be Doing

The Inbound Marketing Account Manager will be responsible for contributing to 829 Studios’ inbound marketing program; planning & managing projects for a number of B2C and B2B clients.  This person will serve as the tactical point of contact for clients when it comes to project planning, timeline forecasting, organizing deliverables, relaying meeting minutes, and driving client engagements forward.  This person will need to possess the ability to provide successful project management in the areas of email campaign targeting...

Boston |

Technical Account Manager - Beijing, PRC

Who we are:

Neurala, Inc. (www.neurala.com) is a software company headquartered in Boston, MA, USA that developed The Neurala Brain— Deep Learning neural network software that brings intelligence and learning to any device, making products like cameras, robots, drones, toys, consumer electronics and self-driving cars more autonomous, engaging and useful. Neurala is commercializing its proprietary technology in a self-service SaaS platform,...

Boston |
Teikametrics helps thousands of sellers be more profitable. Our Retail Optimization Platform (ROP) uses Machine Learning to optimize inventory, ads, and pricing on the most valuable eCommerce platforms. We are currently the largest provider of automation technology for Amazon Sponsored Products.  We are looking for people who can excel, add value to our mission, and love winning: Our office is located in the heart of Boston’s Innovation District in the Seaport and we have been featured in Venture Fizz: ...
Boston |
About Us
 
Teikametrics is the leading Retail Optimization Platform (ROP) for sellers on Amazon. Teikametrics optimizes billions of transactions for thousands of sellers, brands, and agencies around the world to increase overall sales and profits. Founded in 2012, Teikametrics uses proprietary econometrics and machine-learning data models to automate bidding and campaign management of Amazon Advertising. We combine our best in class technology with world-class service delivery teams all based in Boston, MA. 
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Boston |

Overview

In this individual contributor role you will work with new and existing banks to proactively manage their path to success using the Numerated Growth Technologies platform. You will focus on building key business relationships within your book of business, understanding client needs, and acting as the voice of the customer to build high customer satisfaction. You will work closely with your customers to drive value, platform adoption, and product expansion efforts across all customers to meet portfolio benchmark metrics. You are a proactive team player with a demonstrated...

Somerville, |

As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work,...

Somerville, |

Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment.

This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially...

New York |

We are seeking a Client Solution Lead who can deliver on our vision of a data management technology platform that will democratize access to health care data for our clients.  We are currently focused on delivery of the initial product.  The Client Solution Lead is a strategic and enthusiastic solution-driver who puts our enterprise customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform expert, and work closely with leads to establish scope and implement.  As a Client Solution Lead, you will have deep...

Boston |

Job Description

The Director of Engagement Strategy + Operations is responsible for hiring, building, and leading a team of Product Analysts, Product Analytics Engineers, and Implementation Engineers, that will provide insights and recommendations to help guide the investments we make at the Experience Leadership level, and throughout the Experience organization, and ensure we get the most value from these that we can. This entails identifying, scoping, and leading deep analyses of user behavior to identify opportunities to improve user outcomes,...

Boston |

If youre passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company through speaking directly with our rapidly growing base of happy customers. You will be educating, problem solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

You will become an expert in mission critical property management software and technical support. With a strong focus on...

Boston |

CloudHealth by VMware is looking for a creative and highly motivated visionary who will utilize data (mining, analysis and aggregation) to provide account management, technical advisory and relationship oversight for our tech-touch accounts.

About You:

  • You seek an opportunity to be on the forefront of the cloud revolution
  • You possess both a strong technical background and solid business acumen with the have experience with cloud computing products, services and solutions.
  • You have a creative streak and a passion for supporting and advising...
Boston |

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical...

Boston |

*** This role can be located in Austin, TX or Boston, MA ***

***Fluency in both Spanish and English required***

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software...

New York |

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Client Onboarding Specialist who will help our clients post contract signed, through the initial setup, data migration, assisting with third-party integrations, and overall deployment of SevenRooms. You will provide support for clients in onboarding to ensure their long-term success.

This is a full-time position and will report to the Manager, Onboarding.

What Youll Do

  • Assisting our awesome restaurants across the...
Boston |

Overview

One of the keys to being thought leaders in the field of Tenant Experience for commercial real estate companies is driving a world class customer experience between HqO and the companies utilizing our solution. The Customer Success Manager role at HqOis focused on ensuring that customers realize value through the use of our application and have a fantastic time doing it. The Customer Success manager must be an expert in managing the full customer life cycle, from onboarding and adoption, to expansion and renewals. This person is a team player, critical...

Boston |

We are looking for a Client Success Manager who can help support the Zipcar sales team to help maintain and grow business with existing partners and assist in bringing new partners on board. As Client Success Manager you will be responsible for managing a team of between 2-4 partnership success specialists supporting the revenue generating segments of the business, including: Zipcar for University, Zipcar for Business, Zipcar for Government, and Zipcar for Commuter.  As a team leader, you will be responsible for being a primary liaison between the Zipcar internal sales team and the...

Boston |
Are you the kind of person that just loves when the barista remembers your name and order? Or the one who tells your friends to avoid a certain airline because the staff is unabashedly neglectful towards its customers?  If you notice the best, and worst, service in your everyday life - this could be your dream job.
 
Lola.com is building the future of customer service and we need the right people on our team to deliver on this promise of excellence. As a Travel Consultant, you’ll be empowered to make your own decisions while interacting with our customers to...
New York |

Pivotals Story VIDEO

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation...

New York |

Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.


Our award-winning company...

Boston |

Brandwatch is a Digital Consumer Intelligence suite that combines digital, survey, social and first-party data sources with data science and AI. This enables organizations like Unilever, Walmart, and Dell to find the signal in the noise, bring market research into the digital era, and understand consumer and market trends in real time.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients use of social data by taking them from data, to insights to actions that have a real business impact and...

Boston |

We are currently seeking a top-notch Customer Success Solution Architect who will be responsible for defining and overseeing the design of the end-to-end solution of the Salsifys platform with our strategic worldwide customers ensuring they realize the full value. You will be utilizing your outstanding technical, product and client engagement skills to deliver a solution that is highly effective and tightly integrated with the customers ecosystem and business goals.

Key Areas Of Responsibility

Services Pre-Sales (...

Boston |

Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations.Ourcore valuesdrive the way we conduct business every day and define our company culture. Were growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible...

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