Job Post

UX Writer

Constant Contact
1601 Trapelo Road
Waltham, MA 02451

UX Writer

We’re seeking a UX Writer to shape our product experience with clear, concise, and compelling content. In this role, you’ll develop cohesive content strategies based on company goals and business objectives, while acting as a relentless advocate for our customers. You’ll set the tone for content to drive a consistent narrative across our brands, including HostGator.com, Bluehost.com, and Domain.com. As a key member of the UX team, you’ll also work closely with UX researchers, designers, product managers, developers, product marketers, and our customer experience team to give our customers a delightfully frictionless experience.

Key Responsibilities:

  • Write clear and compelling copy to guide users through a variety of digital channels
  • Create content audits, voice and tone maps, taxonomies, and other content strategy deliverables to influence the direction of UX initiatives
  • Drive the content strategy of new initiatives, playing a major role from inception to launch (and every step in between)
  • Iterate on past initiatives, relentlessly striving to improve the way we communicate with our users
  • Advocate for our customers throughout the entire development process, whether by identifying user problems at the beginning of the project or determining how you’ll measure success at the end of a project
  • Use data and research to develop a strong understanding of customers’ pain points–and use copy to eloquently solve them
  • Collaborate with UX designers, product managers, developers, and stakeholders to create a smooth and delightful customer journey
  • Maintain a voice, tone, and style guide for three of EIG’s premier brands (Bluehost.com, HostGator.com, and Domain.com)
  • Communicate your ideas, content, and UX best practices to successfully convince, motivate, and inspire stakeholders
  • Provide and encourage feedback from your team and other content strategists, seeking to continuously learn and improve

About You:

  • 3+ years of copywriting or technical writing experience
  • Experience working in an Agile Scrum environment
  • Working knowledge of UX, including general usability, accessibility, and industry standards
  • Experience working within design and product teams
  • Familiarity with analytics platforms and a firm understanding of how to use data to drive content decisions
  • Exceptional communication and presentation skills
  • Proficiency in web and product design tools like Sketch, Axure, and Adobe Creative Suite
  • Ability to accept feedback gracefully, while also knowing when to push back respectfully
  • A motivated, self-starter attitude and excellent collaborative abilities
  • Excellent multi-tasking, time-management, and organizational skills
  • Ability to work out of our Massachusetts or Utah offices.
  • Experience working with remote teammates is a plus
  • SaaS, Domains, and WordPress skills are a plus

About Us:

  • We’re more than a design production crew. Along with our product management and development teams, we play a strategic role in shaping and informing the overall product strategy. This includes early-stage concept development, rapid prototyping, and design detailing
  • As a global multi-brand company, we work on multiple products seen by millions of users
  • We work hard to make the world a better place by helping small business owners thrive in a dynamic digital ecosystem
  • We’re an agile, energetic, and dynamic team of world-class designers, coders, writers, innovators, and researchers with a passion for collaboration
  • We make sense of ambiguity and fail forward and move fast
  • We have propensity for bad puns and free food
  • We collaborate and celebrate one another’s wins
  • We love what we do

The Endurance International Group Product Design team is passionate about creating digital solutions for small business owners so they can not only survive, but thrive.

Show us what you love to do. We can’t wait to meet you.

Category: UX & Design
Full-time

See What It's Like To Work Here

The tools. The people. The drive to help small business do more business.

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